Leandro Gomes
Cambridge,UK
Summary
Accomplished healthcare professional with a strong track record in team leadership, process improvement, and patient-centred care within primary care settings. Known for a calm, empathetic, and personable approach, building trust with patients while maintaining efficiency in high-demand environments. Demonstrates expertise in clinical administration, prescription management, and safeguarding, alongside a proactive mindset for improving workflows and service delivery.
A confident communicator with multilingual abilities, enabling effective engagement across diverse patient populations and supporting compassionate, culturally sensitive care. Highly organised and detail-oriented, with a commitment to confidentiality and excellence in medical record-keeping in line with NHS standards.
Driven to progress into healthcare leadership, with a focus on strategic improvements that enhance both patient outcomes and team performance.
Overview
10
10
years of professional experience
Work history
Hon Assist Psychologist/Clinical Health Psy
Imperial College Healthcare NHS Trust
London, City of London
2026.02 - Current
- Conducted psychological research studies towards better understanding of mental health issues.
- Collaborated with multi-disciplinary teams to ensure comprehensive care for patients.
- Established effective rapport with diverse client population, creating a supportive environment.
- Maintained detailed patient records whilst adhering to data protection laws.
- Documented client progress in confidential files.
- Recognised and addressed patterns in client behaviours.
- Compile detailed patient health reports to support the lead psychologist in delivering effective mental health care.
General Practice Assistant (GPA)
Red House Surgery
Cambridge, Cambridgeshire
2024.05 - Current
- Transformed private work system by implementing streamlined processes to enhance operational efficiency.
- Delivered comprehensive support for private medical work achieving high standards in documentation.
Ensured accuracy in insurance reports and timely submissions of subject access requests (SARs).
Streamlined firearms applications and holiday claims for improved processing times.
Enhanced completion rates of universal credit forms and PIP reports through effective management.
Produced detailed patient summaries and IGPRs, ensuring compliance with regulations. - Utilise SystemOne for efficient patient record management and streamlined clinical documentation processes.
- Maintained spreadsheets to ensure accurate tracking of private work payments and income for financial clarity.
- Optimised prescription system to enhance processing capacity, achieving 200–300 prescriptions daily.
- Implemented streamlined processes within private work system to optimise operational efficiency and improve workflow.
- Delivered calm and supportive care to patients experiencing ADHD, depression, anxiety, and bipolar disorder.
- Facilitate new patient registrations and resolve patient complaints with professionalism and empathy.
- Facilitated collaboration among the reception team, nurses, doctors, practice manager, and business manager to achieve practice goals and deliver exceptional patient care.
- Implemented streamlined processes within the private work system to optimise operational efficiency and improve workflow.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Applied positive customer service approach to increase satisfaction levels.
Patient Administrator
East Barnwell Health Centre
Cambridge, Cambridgeshire
2023.03 - 2024.05
- Manage front desk operations to ensure seamless communication and efficient triage of patient needs.
- Processed repeat prescriptions, managed email inboxes, and scanned and filed documents
- Supported safeguarding efforts and produced iGPR reports
- Conducted patient registrations and managed confidential records
- Efficiently resolved patient complaints and service queries in a timely and respectful manner
- Contributed to improvements in administrative workflows across the surgery
- Liaised with insurance companies for prompt claim processing on behalf of patients.
- Provided compassionate support to patients and their families during difficult times.
- Improved patient satisfaction by efficiently managing appointment schedules.
- Maintained clean and organised work area, contributing to a professional environment.
- Managed patient data privacy, ensuring compliance with healthcare regulations.
- Handled patient queries promptly, improving overall service quality.
- Ensured accurate billing information for each patient to prevent financial discrepancies.
- Scheduled surgeries and follow-up appointments for improved health outcomes.
- Coordinated medical records for streamlined patient care.
- Facilitated communication between medical staff, resulting in better coordinated care.
- Managed incoming calls professionally, directing them appropriately within the facility.
- Coordinated with medical teams about patient needs resulting in personalised care plans.
- Processed discharge paperwork quickly to facilitate smooth transitions for patients.
- Dealt with sensitive information discreetly, preserving patient confidentiality at all times.
- Greeted patients promptly, providing professional, efficient service to maintain reception flow.
- Responded to changing department needs, providing responsive, proactive administration support.
- Updated patient records with accurate, current information for reliable medical reference.
- Worked with discretion and empathy to maintain patient comfort and confidentiality.
- Triaged and prioritised patients according to conditions and appointment criteria.
- Fielded calls and resolved general queries to alleviate pressure on reception teams.
- Facilitated patient, staff and agency communications to maintain high-quality care provisions.
- Generated repeat prescriptions within target timeframes to limit dispensing delays.
- Advised patients of test result outcomes and booked follow-up appointments requiring further investigation.
- Booked patient appointments and facilitated reminder messages to avoid missed visits.
- Released medical records upon request according to procedures and policies.
- Investigated and resolved incidents and complaints related to medical records services.
- Trained staff members on methods of retrieving healthcare data for special studies.
- Input data manually or by scanning documentation using office equipment.
Receptionist/Administrator
Heathlands House, Care UK
Cambridge
2022.01 - 2023.03
- Delivered high-quality customer service to residents and families in a care setting
- Assisted with recruitment, payroll, and internal documentation
- Supported operations through safeguarding, first aid response, and record-keeping
- Implemented improvements to administrative workflows and mentored junior staff
- Facilitated family member and friend visits by providing personalised show rounds and addressing staffing issues during weekend shifts.
- Support residents suffering from dementia by fostering meaningful interactions that enhance emotional well-being.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Upheld confidentiality with sensitive information handling procedures.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Maintained accurate logs of visitor entries for security purposes.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Assisted with administrative tasks, improving overall functionality of the office.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained an organised reception area for a professional business environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Acted as first point of contact for wide range of personnel.
- Embodied company values through friendly and reliable customer service.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Admitted guests into buildings to control site access.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Contributed towards a positive work environment by maintaining cleanliness and orderliness in shared space
- Provide comfort and attentive listening to family members during admission and after their loss to foster emotional well-being.
Hotel Receptionist
Firmdale Hotels
London, City of London
2021.10 - 2022.01
- Welcomed guests and supported front desk operations with professionalism and care
- Handled customer complaints calmly and offered effective resolutions
- Managed lost property system effectively to return misplaced items quickly.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Maintained security measures, protecting guest personal information and privacy.
- Reduced wait times with high-speed processing of reservations.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Provided hotel information for improved guest experience.
- Ensured guest comfort with prompt attention to their needs and requests.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Greeted and checked-in guests promptly and professionally.
- Managed incoming calls effectively using switchboard systems.
- Issued guest room keys with advice on location and access.
- Processed and provided clear, accurate receipts for guest payments.
- Recorded guest account activity to produce accurate bills upon departure.
- Actioned special requests to elevate guest stays.
- Maintained activity spreadsheets and supported shift operations
Manager’s Assistant
Forty Agronegócios
Piracanjuba, Brazil, Brazil
2015.12 - 2018.06
- Led front- and back-of-house operations for an agribusiness
- Recruited, trained, and supervised staff while implementing key operational processes
- Assisted senior management in strategic planning and daily execution
- Fostered team development and consistently met performance goals
- Provided customer service on behalf of management, resolved client issues effectively.
- Prepared meeting minutes with utmost accuracy and detail.
- Implemented new filing system, improved document management.
- Organised files and documents for easy access and retrieval.
- Assisted in preparing reports to support decision-making processes.
- Handled company finances prudently with meticulous record keeping.
- Supported recruitment process, led to streamlined hiring practices.
- Developed administrative systems by identifying areas for improvement.
- Delegated tasks amongst staff to ensure timely completion of projects.
- Assisted in drafting correspondence, maintained professional tone and style.
- Arranged international travel logistics, removed stress from executive team.
- Coordinated team meetings to facilitate communication.
- Facilitated interdepartmental coordination for smooth operations.
- Handled confidential information discreetly, ensured security of data.
- Communicated with stakeholders, enhanced brand reputation.
- Liaised with clients, established strong relationships.
- Trained staff on best practices to achieve optimal productivity.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Arranged supplies, documents and spaces for meetings.
- Screened incoming phone calls and relayed detailed messages.
- Sourced and ordered office supplies within allocated budget.
- Photocopied and printed presentations and reports for meetings.
- Prioritised incoming communications to filter out basic requests and minimise disruptions.
- Booked flights and hotels for domestic and international meetings.
Education
Diploma of Higher Education - General Studies
Colégio Roy Brasil Cavalcante
Brazil 1 2012 - 12 2014
GCSEs - English
Speak Up London
London 6 2021 - 1 2022
BSc (Hons) - Psychology
Anglia Ruskin University
Cambridge 01/2024 - 12/2026
GPA (GP Assitant) - Clinical
Anglia Ruskin University
Chelmsford, Essex 09/2024 - 09/2025
Phlebotomy - Clinical
Cambridge Hospitals
Cambridge, Cambridgeshire 01/2025 - 01/2025
Care Certificate - Clinical
NHS
Cambridge, Cambridgeshire 09/2024 - 03/2025
GCSEs - Finance
Senac
Piracanjuba-GO 01/2013 - 01/2014
Foundation Degree - Arts
Casa das Artes
Brasília 1 2017 - 1 2018
Skills
- Team Leadership
- Process Improvement
- Mental Health Support
- Prescription Management
- Clinical Admin
- Triage & Safeguarding
- Document Handling
- Private Medical Reporting
- Patient Communication
- Multilingual Service
- ECG & Bloods
- NHS Health Checks
- Hypertension
- Complaint Resolution
- Registration & Records
- Hospitality & Customer Service
- SystemOne
- IGPR Knowledge
- Cerner Knowledge
- Care Certificate Completion
- GPA Certificate Completion
- Phlebotomy Completion
- Actively listening
- Psychodynamic understanding
- Cognitive development understanding
- Empathic listening
- Patient confidentiality adherence
- Excel proficiency
- Empathetic listener
- Patient-centred approach
- Attentive listening
- Enhanced DBS
- Conflict Resolution
- Data Confidentiality & IG Awareness
- Primary Care experience
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Multilingual
- Fluent in English
- Fluent in Portuguese
- Beginner-level French
- Intermadiate-Level Spanish
- Confidentiality assurance
- Child and adult safeguarding
- Intermediate-Level Spanishural environment
- Compassionate caregiving
- Experienced in nhs policies
- Healthcare leadership
- Medical communication
- Pathology requesting
- Triage and prioritisation
- Patient consultation
- Patient empathy
- Basic life support
- Medical record-keeping
- Patient advocacy
- Compassionate patient care
- General Practice administration
- Blood pressure monitoring
Languages
Portuguese (Native)
Native
English (C2 – Proficient)
Fluent
Spanish (B2 – Upper Intermediate)
Intermediate
French
Beginner
References
References available upon request.
Accomplishments
- Delivered a significant turnaround in private medical work revenue within 2 months by restructuring processes at Red House Surgery
- Improved prescription workflow to enable 200–300 daily items processed efficiently
- Successfully implemented and managed private admin work including SARS, insurance, firearms, and benefit-related reports
- Supported mental health care delivery for patients with ADHD, depression, anxiety, and bipolar disorder
Affiliations
- Strength training and maintaining a consistent fitness routine
- Travel and cultural exploration, with an interest in different lifestyles and perspectives
- Walking and outdoor activities, supporting wellbeing and mental clarity
- Ongoing learning in psychology, behaviour, and personal development
Timeline
Hon Assist Psychologist/Clinical Health Psy
Imperial College Healthcare NHS Trust
2026.02 - Current
General Practice Assistant (GPA)
Red House Surgery
2024.05 - Current
Patient Administrator
East Barnwell Health Centre
2023.03 - 2024.05
Receptionist/Administrator
Heathlands House, Care UK
2022.01 - 2023.03
Hotel Receptionist
Firmdale Hotels
2021.10 - 2022.01
Manager’s Assistant
Forty Agronegócios
2015.12 - 2018.06
Diploma of Higher Education - General Studies
Colégio Roy Brasil Cavalcante
1 2012 - 12 2014
GCSEs - English
Speak Up London
6 2021 - 1 2022
BSc (Hons) - Psychology
Anglia Ruskin University
01/2024 - 12/2026
GPA (GP Assitant) - Clinical
Anglia Ruskin University
09/2024 - 09/2025
Phlebotomy - Clinical
Cambridge Hospitals
01/2025 - 01/2025
Care Certificate - Clinical
NHS
09/2024 - 03/2025
GCSEs - Finance
Senac
01/2013 - 01/2014
Foundation Degree - Arts
Casa das Artes
1 2017 - 1 2018