Summary
Overview
Work History
Education
Skills
hobbies
Work Availability
Quote
Timeline
Volunteer
Sandra Anjo

Sandra Anjo

customer service assistant
London

Summary

Dependable individual with exceptional people skills, on my first job as a supermarket assistant i received on the job training with also several workshops focused on customer excellence service. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike.

Overview

25
25
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Supermarket Assistant

Waitrose
LONDON, LND
11.2014 - 02.2023

I started as a cashier, worked on deli counter and meat and fish counter for a while, was supervisor and team leader

  • Pleasantly greeted customers and provided prompt and courteous service.
  • Retrieved items for customers and verified prices.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Operated cash register to accurately process and record customer payments.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Sales Assistant

primark
LONDON, LND
09.2014 - 11.2014
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Established rapport with customers using active listening and interpersonal skills.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Barista

Eat
LONDON, LND
06.2014 - 07.2014
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Supermarket Assistant

Jerónimo Martins
Póvoa de Varzim, porto
10.1995 - 01.2012
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Operated cash register to accurately process and record customer payments.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High School Diploma - humanities

Escola Secundária Eça de ueirós
Póvoa de Varzim
09.1990 - 06.1993

Skills

Customer service-focused

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hobbies

love going out with my friends, being social just sitting at a table with nice food and good conversation. going to the cinema, the theatre, love musicals. going to concerts. to unwind spend a cold winter day looking out for my cats and reading. Travelling.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

All great changes are preceded by chaos.
Deepak Chopra

Timeline

Supermarket Assistant

Waitrose
11.2014 - 02.2023

Sales Assistant

primark
09.2014 - 11.2014

Barista

Eat
06.2014 - 07.2014

Supermarket Assistant

Jerónimo Martins
10.1995 - 01.2012

High School Diploma - humanities

Escola Secundária Eça de ueirós
09.1990 - 06.1993
Sandra Anjocustomer service assistant