Richard Ash
Reading,Berkshire
Summary
I am a dedicated retail professional with expertise in point of sale operations, shipment unloading, and product display. Over the last 20 years working for Waitrose in Newbury, I have demonstrated a strong work ethic, punctuality, and reliability, ensuring efficient delivery coordination and exceptional customer service. I have had considerable experience in the field of complaint handling and also developed extensive knowledge of different product categories. Being autistic I have a keen attention to detail and consider myself a diligent, hard-working team player, who enjoys the daily buzz of a busy shop floor.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work history
Store assistant
Waitrose
Newbury, West Berkshire
05.2005 - 06.2025
- Supported colleagues during peak hours for efficient checkout process.
- Managed inventory effectively to prevent stock shortages.
- Directed customers towards desired merchandise successfully reducing search time.
- Maintained store cleanliness for an appealing shopping environment.
- Ensured products' freshness by regularly checking and removing expired items.
- Carried out price checks accurately for correct billing at the till point.
- Processed transactions swiftly to reduce customer waiting time.
- Received deliveries timely, ensuring rapid shelf restocking.
- Assisted customers, resulting in a positive shopping experience.
- Handled complaints efficiently, ensuring customer satisfaction.
- Coordinated with team members for smooth store operation.
- Guided customers to locate products or alternative items.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed opening and closing duties in line with established schedule.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Education
Btec Level 2 - Moving Image & Radio
Newbury College
Newbury 09.2003 - 09.2005
GCSEs - Maths (C), English (C), Science (C), History (C), Religious Studies (B), French (C)
The Downs School
Compton 09.1998 - 06.2003
Skills
- Point of sale operations
- Shipment unloading
- Efficient work ethic
- Punctuality and reliability
- Product display techniques
- Complaint handling
- Delivery coordination
- Customer service
- Product knowledge
- Attention to detail
Affiliations
- Formula 1, Go Karting, Horse Racing and Radio
Timeline
Store assistant
Waitrose
05.2005 - 06.2025
Btec Level 2 - Moving Image & Radio
Newbury College
09.2003 - 09.2005
GCSEs - Maths (C), English (C), Science (C), History (C), Religious Studies (B), French (C)
The Downs School
09.1998 - 06.2003
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