Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
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Shabana Wafa

London

Summary

Highly organised and adaptable professional with excellent interpersonal and communication skills developed in healthcare, retail, and community support roles. Experienced in managing competing priorities, coordinating processes, and delivering outstanding service to diverse individuals. Recognised for attention to detail, empathy, and a calm approach in challenging situations. Now seeking to apply transferable skills to a junior recruitment role, supporting HR and talent teams with candidate care, interview coordination, and process efficiency.

Overview

2026
2026
years of professional experience

Work history

Sales Advisor

Waitrose
London
- 07.2025
  • Processed 100+ online orders per shift with a high accuracy rate
  • Collaborated with a 15+ member team to meet daily performance targets
  • Delivered excellent customer service in a busy, high-pressure environment

Physiotherapy Assistant

Various NHS Hospitals including St Barts
London
01.2019 - 01.2024
  • Supported patient care across trauma, stroke, oncology & orthopaedics wards
  • Managed 3-5 cases per shift, conducting mobility assessments and tracking progress
  • Liaised with families and clinical teams, developing polished communication skills
  • Delivered education on post-discharge recovery and equipment use
  • Gained resilience, empathy, and composure in challenging environments

Community Support Worker

The Barnet Group
London
01.2018 - 01.2019
  • Supported adults with special needs in daily activities, budgeting and emotional care
  • Promoted independence and ensured respectful, person-centred service

Sales Assistant

Jigsaw
London
01.2014 - 01.2015
  • Provided styling advice and managed customer relationships to drive store performance
  • Ensured visual merchandising standards and handled back-of-house stock coordination

Education

BSc (Hons) - Sports Therapy

University of Bedfordshire

BSc (Hons) - Physiotherapy

University of East London

Skills

  • Communication skills
  • Team building
  • Calm under pressure
  • Responsive listening
  • Maintaining client relationships
  • Interpersonal communication
  • Microsoft Office Suite
  • Proactive approach
  • Time-management
  • Critical-thinking
  • Self-motivation
  • Telephone etiquette

Affiliations

  • Fitness
  • Weight training
  • Psychology
  • Travel
  • Journaling

Languages

English
Native
Persian
Native
Dutch
Intermediate
French
Beginner

Timeline

Physiotherapy Assistant

Various NHS Hospitals including St Barts
01.2019 - 01.2024

Community Support Worker

The Barnet Group
01.2018 - 01.2019

Sales Assistant

Jigsaw
01.2014 - 01.2015

Sales Advisor

Waitrose
- 07.2025

BSc (Hons) - Sports Therapy

University of Bedfordshire

BSc (Hons) - Physiotherapy

University of East London

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Shabana Wafa