Summary
Overview
Work history
Skills
Education
Certification
Additional Skills and Experience
Timeline
Generic

Esme Heath

Maidenhead,Berkshire

Summary

Recent PGDL graduate at the University of Law. A motivated and adaptable individual seeking a paralegal position. Personable, empathetic, and calm under pressure while effectively prioritising workload.

Overview

3
3
years of professional experience
1
1
Certification

Work history

Supermarket Assistant

Waitrose
Windsor
10.2023 - 07.2025
  • Part-time role alongside PGDL study
  • Served on Welcome Desk as first point of contact for customers while handling complaints, returns and issues calmly and professionally
  • Daily engagement with customers enhanced ability to deal with clients in professional and empathetic manner
  • Managed multiple responsibilities in fast-paced environment, supporting team under pressure to ensure smooth operations
  • Trained new staff on procedures, clearly explaining processes to ensure effective induction processes and outstanding customer service

Visa Consultant

CIBT
London
12.2022 - 04.2023
  • Guiding clients seeking visas for tourism, business, and work. Responsible for managing entire process while ensuring total accuracy, efficiency, and timeliness.
  • Enhanced written and verbal communication skills while liaising with clients, taking ownership of client relations, and managing high volume of correspondence.
  • Took on extra responsibilities as quality checker for applications submitted to strictest embassies, demonstrating meticulous attention to detail.
  • Gained cultural and commercial understanding of different countries while working in travel industry and liaising with diverse embassies and clients.
  • Showed initiative through providing innovative solutions and addressing clients' issues while working to multiple tight deadlines at once.
  • Adapted to constant changes to post-Covid travel requirements, ensuring all information provided to clients is up to date.

Administrator

CIBT
London
10.2022 - 12.2022
  • Temporary role through Office Angels, before being taken on in permanent consultant role.
  • Developed rigorous approach to work, taking personal responsibility for standard of submissions to foreign embassies.
  • Worked as part of small team collaborating within company, while managing own independent workload efficiently.
  • Managed high volume of calls and emails with courteous and professional approach.
  • Performed administrative duties such as completing forms, proof-reading, and maintaining online client records to high levels of accuracy.
  • Ensured strict adherence to GDPR laws and maintained highest level of PII protection.

Skills

  • Meticulous attention to detail in legal documentation and processes
  • Proficiency in legal research and in-depth case law analysis
  • Strong written and verbal communication abilities
  • Administrative skills in maintaining accurate records and managing high volumes of correspondence


Education

Postgraduate Diploma in Law 09/2023 - 07/2025

University of Law - Distinction


BA, History with Proficiency in French, 09/2019 - 07/2022

University of Sussex - Upper-Second Class (with Honours) 


A Levels, English Literature (A), French (B), History (C), 

Newlands Girls School - Maidenhead, 09/2016 - 07/2022


GCSEs, 10 A* to B, 09/2011 - 07-2016

Newlands Girls School - Maidenhead

Certification

Lexis+ UK Legal Research Foundation Certification


Additional Skills and Experience

  • Balanced part-time hospitality and retail employment with study between 2015 and 2022, expanding communication skills in customer-facing roles
  • Conversational French speaker through GCSE, A Level and university study.
  • Proficient in using word processors, spreadsheets, presentation and email software.
  • Dedicated yoga practioner - cultivating discipline, focus and stress management skills

Timeline

Supermarket Assistant

Waitrose
10.2023 - 07.2025

Visa Consultant

CIBT
12.2022 - 04.2023

Administrator

CIBT
10.2022 - 12.2022

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Esme Heath