Samuel Wild
Stockport
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
Work History
Customer Assistant
Lidl
14 Hempshaw Lane, SK1 4LG
11.2023 - Current
- Ensuring stock is out in a quick efficient manner
- Attention to detail when setting up displays and checking dates on products
- Collaborated efficiently with team members to maintain smooth store operations.
- Juggling multiple tasks at the same time
- Providing excellent customer service when both on tills, and on the shop floor, ensuring customer satisfaction.
- Handled cash transactions accurately, and efficiently.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
Aviation Security Officer
Manchester Airports Group
Manchester Airport
07.2023 - 09.2023
- Dealing with sensitive issues and a professional and effective way
- Provided excellent customer service, enhancing overall passenger experience during security procedures.
- Excellent verbal communication, dealing with people of all backgrounds
- Managed access control points effectively to maintain secure environment in the airport.
- Efficiently resolved passenger queries about safety protocols, fostering improved understanding and compliance.
- Worked with team to optimise screening and security checks.
Barman/Waiter/Supervisor
The Good Rebel & This Godless Place
6, Mealhouse Brow, SK1 1JP & Union Bank of Manchester, Bridge Street, SK1 1XR
04.2022 - 04.2023
- Boosted sales with effective upselling techniques.
- Resolved customer complaints promptly, maintaining positive venue reputation.
- Built rapport with regulars to encourage repeat business.
- Adapted quickly during busy periods to meet customer demands efficiently.
- Assisted in training new staff, fostering teamwork and consistency across shifts.
- Provided constructive feedback to staff for improved performance levels.
Goods in Assistant
Stephenson's Catering Equipment
161 Buxton Road, SK2 6EQ
09.2021 - 01.2022
- Unloaded deliveries, promptly sorting items into appropriate storage areas.
- Kept warehouse clean, ensuring a safe working environment.
- Coordinated with team members for effective task completion.
- Organised warehouse layout for optimised space utilisation.
Barman & Waiter
The Midway
63 New Bridge Ln, Stockport SK1 2NX
06.2019 - 09.2021
- Assisted in training new staff.
- Followed correct procedures for handling glassware, reducing breakages and wastage costs.
- Coordinated with kitchen staff for timely delivery of food orders.
- Performed opening and closing duties daily.
- Used polite and friendly communication skills to create a welcoming environment.
Education
Bachelor of Arts - Criminology
Manchester Metropolitan University
A-Levels - History, English Language, Law
Aquinas College
Skills
- Customer service
- Product knowledge
- Cash handling
- Staff management
- Effective communication
- Staff training
- Time management
- Complaint resolution
Timeline
Customer Assistant
Lidl
11.2023 - Current
Aviation Security Officer
Manchester Airports Group
07.2023 - 09.2023
Barman/Waiter/Supervisor
The Good Rebel & This Godless Place
04.2022 - 04.2023
Goods in Assistant
Stephenson's Catering Equipment
09.2021 - 01.2022
Barman & Waiter
The Midway
06.2019 - 09.2021
Bachelor of Arts - Criminology
Manchester Metropolitan University
A-Levels - History, English Language, Law
Aquinas College
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