Samuel Welton
Great Yarmouth,Norfolk
Summary
Sociable and customer-focused professional with six years of experience in customer service, excelling in face-to-face interactions. Proven ability to quickly learn new skills and adapt to various roles, including cash register operation and parts identification in the motor trade. Strong team player capable of following instructions and working independently, with a reliable attendance record. Demonstrates punctuality and a commitment to delivering high-quality service.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
Work history
Parts Adviser
Simpsons
Great Yarmouth
2025.02 - Current
- Assisted customers in identifying required parts and providing price quotations.
- Processed orders received in person, via telephone, or email.
- Verified stock availability ensuring readiness of parts for mechanics.
- Managed ordering of supplies and facilitated incoming deliveries.
- Handled payment transactions, raised invoices, and issued receipts.
- Supported inventory audits and stock checks to confirm accuracy and identify discrepancies.
- Sourced cost-effective vehicle parts and accessories from reliable suppliers.
- Collaborated with technicians to ensure timely provision of necessary vehicle components.
- Maintained cleanliness and organisation of work area to promote safe working conditions.
- Contributed to maximising sales volumes and margins through effective cost control and strategic purchasing.
Trainee Service Adviser
Simpsons
Great Yarmouth
2024.10 - 2025.02
- Welcomed customers and listened to their car problems.
- Documented issues and created job cards for mechanics.
- Assisted in scheduling car checkups and service appointments.
- Answered customer questions and addressed enquiries and complaints.
- Estimated car repair costs and time schedules.
- Advised customers about warranty protection and potential savings.
- Helped customers decide between part exchanging a car or fixing it.
- Verified vehicles had insurance coverage upon arrival.
- Handled customer complaints effectively.
Waiter
Potters Leisure Resort
Hopton on Sea
2024.04 - 2024.10
- Assisted with split shifts on Fridays, Saturdays, and Sundays.
- Allocated set tables to ensure excellent service to guests.
- Greeted guests, distributed menus, and took food and drink orders.
- Set and cleared tables, including vacuuming the dining area.
- Provided recommendations and addressed special dietary requirements.
- Followed company guidelines and procedures consistently.
Counter Assistant
The Beeches Pharmacy
Gorleston
2024.04 - 2024.10
- Assisted customers with healthcare queries and provided excellent service.
- Verified patient exemption statuses to prevent unnecessary fines.
- Maintained stock levels to avoid shortages during busy periods.
Counter Assistant
Magdalen Pharmacy
Gorleston
2022.10 - 2024.04
- Working Saturdays and during college holidays.
- Serving customers and give advice about non-prescription items, handing out prescriptions.
- Taking customers blood pressures and body weights.
- Answering 111 calls.
- Operating a cash register.
- Stock replenishment.
- Cleaning.
- Key holder responsibility, closing shop, cashing up on occasions.
Part Time Food Counter Assistant
RTT Leisure Ltd
Lowestoft
2022.06 - 2022.09
- Working a summer season at a kiosk on Lowestoft Seafront.
- Responsible for setting up the ice cream counter and closing process.
- Hours varied from week to week adhering to a shift rota.
- Taking food and drink orders, ensuring all serving areas are always clean and tidy.
- Operating a cash register, taking card and cash payments.
- Handling customer enquiries and complaints.
Education
BTEC Level 3 - IT
East Norfolk Sixth Form College
Gorleston 2022.09 - 2024.05
A level - Psychology
East Norfolk Sixth Form College
Gorleston 2022.09 - 2024.05
BTEC Level 3 - Law
East Norfolk Sixth Form College
Gorleston 2022.09 - 2024.05
Junior Cadet Instruction Qualification -
Army Cadets, East Norfolk Sixth Form College
Gorleston 2022.01 - 2023.01
GCSE's - English Language, English Literature, Maths, Physics, Biology, Chemistry, Geography, Graphics, Business Studies, English Speaking, OCR National Creative I-Media
Lynn Grove Academy
Gorleston 2016.09 - 2022.06
Skills
- Full UK driving licence
- 6 years customer service expertise
- 2 years experience Service Adviser
- 1 year Parts Adviser
- Active listening and excellent verbal communication skills
- Effective team collaboration
- Initiative and adaptability
- Quick learning ability
- IT Skills - BTEC Level III qualification
- Attention to detail
- Sales skills - proven ability to sell products and services
- Reliability and punctuality
Additional Information
I often work on cars with other technicians to either learn the ropes or to fix various parts on my own car. Whether this is in my own time or during a break at work. My dedication to achieving results within my hobbies reflects how fast I can learn and how eager I am to learn news skills however daunting they may be.
Timeline
Parts Adviser
Simpsons
2025.02 - Current
Trainee Service Adviser
Simpsons
2024.10 - 2025.02
Waiter
Potters Leisure Resort
2024.04 - 2024.10
Counter Assistant
The Beeches Pharmacy
2024.04 - 2024.10
Counter Assistant
Magdalen Pharmacy
2022.10 - 2024.04
BTEC Level 3 - IT
East Norfolk Sixth Form College
2022.09 - 2024.05
A level - Psychology
East Norfolk Sixth Form College
2022.09 - 2024.05
BTEC Level 3 - Law
East Norfolk Sixth Form College
2022.09 - 2024.05
Part Time Food Counter Assistant
RTT Leisure Ltd
2022.06 - 2022.09
Junior Cadet Instruction Qualification -
Army Cadets, East Norfolk Sixth Form College
2022.01 - 2023.01
GCSE's - English Language, English Literature, Maths, Physics, Biology, Chemistry, Geography, Graphics, Business Studies, English Speaking, OCR National Creative I-Media
Lynn Grove Academy
2016.09 - 2022.06