Jessica Shelley
Southampton,UK
Summary
I'm an enthusiastic, motivated and Caring individual. I have always been passionate about helping people and supporting children, Families and their wellbeing. I enjoy working independently, within a team and/or leading a team. I thrive in an environment where challenges and unpredictable situations are viewed as opportunities to develop and improve. I love to learn, and progress my skill and would love to progress my knowledge supporting children and their families further as this is a passion and a career.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Lead practitioner
YMCA
Southampton
03.2024 - Current
- Supported the children with their development and learning, using planning around the children’s interests and thinking on my feet in the moment.
- Worked closely with parents and carers to support with school transitions and support with any concerns they may have with their child.
- Supported a team, make sure shifts were done weekly, working to deadlines, completing staffs one-to-one meetings and sometimes having hard conversations when needed.
- Answered the phone to parents, outside agencies, schools and sometimes complaints.
- Updating the rooms ratio, making sure all children were accounted for and the room was never over ratio.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Education Coordinator
anzuk Education
Southampton
04.2024 - 02.2025
- As a Education Coordinator my main role is to liaise with schools, teachers and and support staff to maintain the smooth running of the schools across Hampshire.
- Making sure safeguarding training is up to date and answering any questions regarding safeguarding when needed.
- Talking to teachers and making sure they are compliant for work but making the necessary checks.
- Organising my workload, making sure I have replied to emails and making and receiving calls from teachers and schools.
- Visiting schools to have a better understanding of the school to discuss with our teachers.
- Interviewing potential teachers for schools, asking necessary questions and making them feel at ease.
Children’s Referrals Administrator
NHS
Southampton
09.2023 - 04.2024
- In this role I spoke patients, parents and GP regarding different referrals such as ADHD. autism and CAMHS, This needed to be done efficiently and correctly following GDPR guidelines.
- I chose this job because I love being a part of a team that helps people, I love being a part of someone’s journey and knowing I’ve helped with a life step is what I love. I’m a friendly and outgoing individual, I always like to make people feel welcome, safe and listened to.
- I complete the following tasks:
- Answering phones – outside agencies like hospitals, CAMHS, no limits ADHD/Autism/Patient/Parents
- Work to a deadline
- Administration tasks
- Following confidentiality - GDPR.
- Work within a team
- Work in a fast paced environment
- Using word/excel/teams /Emis/ERS / Coding
Childcare Room leader - Level 3
Paint pots nursery
Southampton
09.2016 - 09.2023
- Room leader
- I hold a level 3 in childcare.
- I am very passionate about making a difference, this why why I love being in a working environment that supports children and their families every day, it’s nice to come home knowing you have made a difference to children and their families, no matter how big or small.
- As a room leader most of my time at work is focusing on the children and their development, using the EYFS to set activities to their needs and help their development or notice when a child might need a little extra support.
- Dealing and supping children with SEN, challenging behaviour and finding ways to support their needs.
- I am also a big part of the well-being team. Helping and supporting staff, parents and children with their Well-being.
- Everyday my main roles are;
- Making sure children are safe, cared for and making memories.
- Making sure safety checks are completed and the environment is safe and ready for the day.
- Being a chef, a hairdresser,a gardener, singer and dancer and sometimes a doctor - being there in the children’s play.
- Answering phone calls to assist with parent or outside agencies enquiries
- Planning activities/ Promoting in the moment activities
- Leading the team by making sure jobs are being done and delegating jobs.
- Confidently using word, excel and printing and photocopying
- Ordering supplies when needed
- Setting up activities to help children meet their development.
- Meeting and speaking with speech and language, health care professionals and other outside agencies.
- Using basic first aid and being up to date with training.
Customer care assistant
McDonald's
01.2016 - 12.2018
- This role started after I left school, I started as a kitchen assistant and worked up to a customer service assistant. This involved the customer face on, handling complaints, working the till, answering the phone and doing refunds. This was a very face paced job meaning I had to work towards targets and a time scale.
Education
GCSE - ICT
SouthamptonGCSE - Mathematics
Southampton, HampshireGCSE - English
Woodlands, Southampton 01.2013 - 1 2014
Skills
- Team leading
- Caring and supporting
- Organised
- Working in a Fast paced environment
- Microsoft word/Excel/Outlook/EMIS
- Calm welcoming telephone manor
- Leadership
- Driving -Full Uk licence
- Emailing
- Working to deadlines
- Administrative experience
- Organisational skills
- Customer service
- Full UK driving licence
- First aid trained
- Excel/word/PowerPoint
- Microsoft Office
- Time management
- Can do attitude
- Customer service skills
- Communication skills
- Phone handling
- Calm under pressure
Certification
Driving Licence
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Industry: Administrative Assistance, Childcare
- Total years of experience: 7
Timeline
Education Coordinator
anzuk Education
04.2024 - 02.2025
Lead practitioner
YMCA
03.2024 - Current
Children’s Referrals Administrator
NHS
09.2023 - 04.2024
Childcare Room leader - Level 3
Paint pots nursery
09.2016 - 09.2023
Customer care assistant
McDonald's
01.2016 - 12.2018
GCSE - English
01.2013 - 1 2014