Thomas Waller
Telford,Shropshire
Summary
Detail-oriented Logistics Professional experienced in logistical problem-solving and manual handling for long-distance deliveries. Delivered operational efficiency and exceptional customer service through strong organisational and communication skills, coupled with effective route planning and vehicle maintenance. Focused on building lasting relationships and enhancing customer satisfaction.
Overview
6
6
years of post-secondary education
13
13
years of professional experience
Work history
Motor Parts Delivery Driver
NAPA
Telford, Telford and Wrekin
2023.01 - Current
- Enhanced customer satisfaction through timely and precise deliveries.
- Prioritised urgent deliveries for maximum efficiency in operations.
- Loaded and unloaded vehicle, ensuring safety of parts in transit.
- Collaborated effectively with team members to meet delivery deadlines.
- Managed customer returns and exchanges efficiently, fostering positive experiences.
- Addressed customer issues and queries swiftly, strengthening relationships.
- Coordinated with sales teams to update them about deliveries, enhancing workflow smoothness.
- Handled cash transactions accurately, maintaining the company's financial integrity.
Long Distance Haulage Driver
Cargo Express
Telford, Telford and Wrekin
2021.01 - 2023.01
- Assisted in loading and unloading goods, ensuring safe transportation of palletised and parcel deliveries.
- Planned routes and schedules to achieve consistent service availability.
- Managed time efficiently to meet all delivery deadlines.
- Resolved logistical issues promptly, guaranteeing on-time deliveries.
- Adhered to traffic laws, minimising accident risk.
- Performed daily vehicle inspections to ensure safety.
Grocery Delivery Driver
Asda
Telford, Telford and Wrekin
2020.01 - 2021.01
- Improved customer satisfaction by ensuring timely delivery of groceries.
- Loaded and unloaded goods from vehicles to facilitate timely and efficient transport operations.
- Worked closely with store personnel to ensure order accuracy.
- Completed accurate documentation for each delivery, supporting an organised system of records.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Carried heavy loads regularly to uphold physical fitness required for effective job performance.
IT Support Technician
Precision Colour Printing
Telford, Telford and Wrekin
2017.01 - 2020.01
- Diagnosed network issues for seamless connectivity.
- Monitored computer networks, ensured continuous uptime.
- Provided technical assistance to staff members, increased productivity levels.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Installed new software for users and monitored version and patch update requirements.
- Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
- Conducted server back-up and recovery operations in line with protocols.
IT Support Technician Apprentice
Maxwell Amenity
Telford, Telford and Wrekin
2014.01 - 2017.01
- Resolved critical issues on time by providing 24 and 7 IT support.
- Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
- Provided technical assistance to staff members, increasing productivity levels.
- Identified and resolved network connectivity problems to ensure reliable access for users. for seamless connectivity.
- Prevented potential data loss by implementing backup strategies.
- Supported software installation processes to enhance system functionality and user experience. to ensure optimal operating systems.
- Improved system performance with installation of new hardware components.
- Conducted regular maintenance checks for prolonged equipment life span.
- Ensured a smooth transition during office relocations by organising and setting up all necessary IT equipment.
Education
GCSEs -
Phoenix Secondary School
Telford, Telford and Wrekin 2010.01 - 2014.01
A-Levels - Information Technology
TCAT College
Telford 2014.01 - 2016.01
Skills
- Full UK driving licence
- Long-distance logistics
- Route planning
- Logistical problem-solving
- Manual handling
- Mechanical aptitude
- Highly IT literate
- Customer Service
- Attention to Detail
Personal Bio
I am a hardworking, reliable, and self-motivated professional with a background in IT who successfully transitioned into a career in professional driving following redundancy during the COVID-19 pandemic. Since then, I have developed a genuine passion for the industry and take pride in delivering a safe, efficient, and dependable service. I enjoy being on the road, adapting to new routes, and working independently while maintaining high standards of professionalism.
Outside of work, I am a trained musician and drummer with a lifelong passion for music. I also enjoy travelling and exploring new places, which has further strengthened my appreciation for driving and discovering different locations. In my spare time, I have a keen interest in classic Volkswagen vehicles and have owned and worked on a number of models from the 1950s through to the 1980s. I am committed, adaptable, and always willing to learn, making me a valuable member of any team.
References
References available upon request.
Timeline
Motor Parts Delivery Driver
NAPA
2023.01 - Current
Long Distance Haulage Driver
Cargo Express
2021.01 - 2023.01
Grocery Delivery Driver
Asda
2020.01 - 2021.01
IT Support Technician
Precision Colour Printing
2017.01 - 2020.01
IT Support Technician Apprentice
Maxwell Amenity
2014.01 - 2017.01
A-Levels - Information Technology
TCAT College
2014.01 - 2016.01
GCSEs -
Phoenix Secondary School
2010.01 - 2014.01