Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samuel Shepherd

Pershore,Worcestershire

Summary

Dedicated professional with expertise in training facilitation, product knowledge, and complaint resolution. Demonstrates strong communication and teamwork skills, ensuring effective collaboration and customer satisfaction. Adept at opening and closing procedures, suggestive selling, and maintaining patience and endurance in high-pressure environments. Committed to leveraging skills to drive team success and enhance customer experiences. Enjoys learning new things and developing understanding.

Overview

3
3
years of professional experience
9
9
years of post-secondary education

Work History

Crew trainer

McDonald's
Evesham, Worcestershire
08.2022 - Current

While working at McDonald's as a crew trainer I have completed the following:

  • Created a positive working environment by promoting teamwork and cooperation.
  • Ensured adherence to company standards with meticulous instruction.
  • Provided one-to-one coaching, improving overall job competence among new hires.
  • Conducted regular knowledge assessments, ensuring continual improvement in task execution.
  • Supported teams to achieve shift targets such as service times or waste minimisation.
  • Routinely been trusted handling money and helping customers if they have any issues.
  • Helped out in multiple fields including, delivery/ maintenance of the store, working in the kitchen handling raw products ensuring the kitchen is kept safe and tidy, travelling to different stores to handle stock maintaining working relationships with different branches.

Education

A-Levels - Business Studies

Pershore Sixth Form
Pershore, Worcestershire
09.2022 - 06.2024

A-Levels - Computer Science

Pershore Sixth Form
Pershore, Worcestershire
09.2022 - 06.2024

A-Levels - Mathematics

Pershore Sixth Form
Pershore, Worcestershire
09.2022 - 06.2024

GCSEs - English

Pershore High School
Pershore, Worcestershire
09.2020 - 07.2022

GCSEs - Triple Science

Pershore High School
Pershore, Worcestershire
09.2020 - 07.2022

Skills

  • Training facilitation
  • Patience and endurance
  • Product knowledge
  • Opening and closing procedures
  • Complaint resolution
  • Suggestive selling
  • Communication skills
  • Teamwork skills

References

References available upon request.

Timeline

A-Levels - Business Studies

Pershore Sixth Form
09.2022 - 06.2024

A-Levels - Computer Science

Pershore Sixth Form
09.2022 - 06.2024

A-Levels - Mathematics

Pershore Sixth Form
09.2022 - 06.2024

Crew trainer

McDonald's
08.2022 - Current

GCSEs - English

Pershore High School
09.2020 - 07.2022

GCSEs - Triple Science

Pershore High School
09.2020 - 07.2022
Samuel Shepherd