Cindy Harrison
Middlesbrough,North Yorkshire
Summary
Experienced Virtual Administrative Assistant with proven expertise in remote administrative support, rota scheduling, document management, compliance, data entry and customer service. Skilled in Microsoft Office, Google Workspace, CRM systems and managing multiple priorities in fast-paced environments. Highly organised, detail-oriented and able to work independently while maintaining excellent communication and professionalism. Seeking a part-time remote Administrative Assistant position where I can provide efficient virtual support and contribute to organisational success.
Overview
9
9
years of professional experience
Work history
Crew trainer
McDonald's
Reading
2018.01 - 2021.01
- Delivered comprehensive training for improved customer service skills.
- Implemented new staff orientation programme for quicker integration team by 20%.
- Conducted follow-up checks on individual progress to reinforce learning outcomes and support crew development.
- Established open communication channels to improve operational flow and collaboration within internal and external team.
- Updated crew training on health and safety regulations to enhance compliance and awareness.
Virtual Admin Assistant
Delight Care Services
Rhyl, Denbighshire
2026.01 - Current
- Streamlined administrative processes for increased efficiency in workplace.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported accurate record-keeping with proficient data entry skills.
- Expedited document filing system with new, organised method.
- Implemented protocols to enhance team efficiency by 20%.
- Prioritised tasks efficiently, managing time effectively.
- Managed staff rotas for optimal coverage during peak periods.
- Coordinated care plans for improved patient outcomes.
- Monitored changes in patients' conditions, adjusting care plans as necessary.
- Conducted risk assessments regularly, minimising potential hazards in work setting.
Children's Mental Health Support Worker
Prospero HSC Newcastle
Newcastle upon Tyne, Newcastle upon Tyne
2025.11 - Current
- Delivered crisis intervention during critical incidents, ensuring immediate support.
- Conducted regular welfare checks on patients to ensure safety.
- Supported individuals to improve their wellbeing with weekly goal-setting sessions.
- Built trustful rapport with clients through consistent reliability and patience.
- Provided daily living assistance, promoting independent behaviour.
- Documented progress notes meticulously, enabling accurate patient assessments.
Children Mental health support worker
Moonrise24Hr recruitment
Middlesbrough
2021.06 - 2026.02
- Provided emotional and practical support to service users, enhancing their overall wellbeing.
- De-escalated violent, aggressive and threatening behaviour.
- Navigated delicate situations with empathy, whilst maintaining professional boundaries.
- Built a trustworthy rapport with clients through consistent reliability and patience.
- Facilitated communication to strengthen relationships among clients, families, and stakeholders, promoting collaborative care.
- Administered medications according to prescribed schedules, maintaining optimal health conditions for clients.
- Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
- Compiled detailed reports on clients' progress, ensuring effective tracking of their development.
- Executed tasks adhering to documented procedures and processes for all activities.
- Implemented security measures to protect sensitive information.
Learning disability support worker
Florence Staffing
London
2023.03 - 2023.09
- Assisted individuals with disabilities in completing daily living tasks, promoting independence and dignity.
- Supported service users in achieving independence and engagement within the community.
- Built trusting relationships with service users, advocating for their needs and preferences.
- Built trusting relationships by demonstrating deep understanding of requirements and providing attentive support.
- Followed individualised care plans to support client needs and record adjustments.
- Recorded client progress, interventions, and incidents to ensure accountability and inform care decisions.
- Administered medication according to prescribed schedules, carefully monitoring for adverse reactions.
Education
Certificate of Higher Education - Data protection and Data security
Learning Curve Group
London, EnglandHigher National Diploma - Computing
Reading College
Reading, EnglandGCSEs - Maths and English
Reading College
Reading, EnglandCertificate of Higher Education - Service Desk Technician
Compliance Central
London, EnglandSkills
- Training facilitation
- Performance coaching
- Team leadership
- Health and safety compliance
- Operational efficiency
- Client engagement
- CRM systems
- Record keeping
- Microsoft Office proficiency
- Knowledge of operating systems
- Efficient time management
- Conflict resolution
- Employee motivation
- Stress resilience
- Confidentiality management
DRIVING LICENCE
Category B+E
Timeline
Virtual Admin Assistant
Delight Care Services
2026.01 - Current
Children's Mental Health Support Worker
Prospero HSC Newcastle
2025.11 - Current
Learning disability support worker
Florence Staffing
2023.03 - 2023.09
Children Mental health support worker
Moonrise24Hr recruitment
2021.06 - 2026.02
Crew trainer
McDonald's
2018.01 - 2021.01
Certificate of Higher Education - Service Desk Technician
Compliance Central
GCSEs - Maths and English
Reading College
Higher National Diploma - Computing
Reading College
Certificate of Higher Education - Data protection and Data security
Learning Curve Group