Samina Safdar
Burton-on-Trent,Staffordshire
Summary
Upbeat retail worker offers active listening and personable communication skills. Thrives in customer service environments with commitment to providing top-quality service.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Retail Shop Assistant
Newway
Lahore, Punjab
07.2019 - 02.2023
- Facilitated smooth store operations, performing daily opening and closing functions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Built customer rapport by identifying specific needs and making appropriate product recommendations.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Identified and removed out-of-date stock, correctly recording waste.
- Built lasting relationships with clients through customer service interactions.
- Maximised sales, advising customers of promotions and sales.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Informed customers regarding promos and warranty services to increase sales.
- Updated product labelling and pricing to reflect discounts and offers.
Retail Sales Assistant
Good News
Burton-on-Trent, Staffordshire
02.2017 - 07.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Processed product returns, ensuring items were clean and resaleable.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Built lasting relationships with clients through customer service interactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Bachelor of Dental surgery - Medical
Faryal Dental College
sheikhpura, Pakistan 01.2015 - 08.2021
Secondary School Certificate Examination -
Govt. Islamia Girls Higher Secondary School
Jhelum, Pakistan 04.2009 - 04.2011
Intermediate Certificate Examination - Pre Medical
Punjab College For Girls G.T Road Jhelum
Jhelum, Pakistan 03.2012 - 06.2014
Skills
- Customer service oriented
- Superb time management
- Confident communicator
- Efficient multitasker
- Self-motivated
- Results-orientated
- Outgoing and enthusiastic
Languages
English
Advanced
Urdu
Fluent
Punjabi
Fluent
Italian
Intermediate
Timeline
Retail Shop Assistant
Newway
07.2019 - 02.2023
Retail Sales Assistant
Good News
02.2017 - 07.2018
Bachelor of Dental surgery - Medical
Faryal Dental College
01.2015 - 08.2021
Intermediate Certificate Examination - Pre Medical
Punjab College For Girls G.T Road Jhelum
03.2012 - 06.2014
Secondary School Certificate Examination -
Govt. Islamia Girls Higher Secondary School
04.2009 - 04.2011
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