Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Languages
Timeline
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Fern Reilly

Dartford,Kent

Summary

Dedicated team member skilled with customer service skills and hard work. I am able to work quickly and efficiently with other team members to keep customers happy and lines under control whilst remaining focused on ensuring customers receive quality service.

I am organised and able to multitask. I manage well under pressure ensuring to never step out of my professionalism.

I am versatile, adapting well to changes and requirements in store.

I am dependable and will go above and beyond to ensure any tasks I am given are completed quickly, efficiently and with great attention to detail to maximise displays and products in store.

I love to be able to help a customer find the perfect item that they have been looking for.

Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work history

Retail Shop Assistant

Yours Clothing
Dartford, Kent
07.2023 - Current
  • Facilitated smooth store operations, performing daily opening and closing functions.
  • Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
  • Replenished sales floor stock regularly to maximise customer purchases.
  • Maintaining positivity and enthusiasm to create enjoyable retail experiences for customers.
  • Maintaining clean and orderly checkout area to meet store presentation standards.

Operational Support Administrator/ Purchase LedgerAssistant

DGS Health
Northfleet
11.2019 - 04.2020
  • Adeptly handled large quantities of inbound calls per day
  • Diary keeping and scheduling appointments for patients, doctors and paramedics.
  • Training myself on policies and procedures around confidentiality and data protection.
  • Monitoring company inventory and creating invoices on vision 360 and Xero.

Sales Assistant

ASDA
Gravesend, Kent
05.2014 - 01.2016
  • Rotating and arranging to stock to ensure the highest number of sales possible.
  • Delegating and coordinating jobs between myself and the rest of my team to ensure all targets were met for the day.
  • Creating attractive product displays in order to enhance customer experience and boost sales.
  • Processing shipments and returns on products.
  • Operating tills to process cash and card transactions efficiently and timely, whilst providing professional and courteous service at all times
  • Working with customer service to resolve issues.

Counter Attendant

Showcase Cinemas De Luxe
Dartford, Kent
05.2011 - 05.2014
  • Cleaning and sanitising the surfaces and equipment to exceptional standards
  • Arranging food preparation areas to ensure smooth work with minimal waste
  • Overseeing the training and professional growth of new employees
  • Handling cash and processing card payments on the tills quickly and efficiently, whilst maintaining good customer service.

Education

Foundation Degree - Design for Theatre and Performance

North Kent College
Dartford
09.2021 - 07.2022

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Wilmington Grammar School
2011

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Bradbourne School For Girls
2010

Skills

  • Great at working as part of a team or independently
  • Self-motivated
  • Problem solver
  • Multi-tasker
  • Detail oriented in all aspects of service
  • Creates ideas and keen to learn
  • High level of customer service

Interests

ADDITIONAL INFORMATION, Music, art and creativity are my passion. For several yearsI attended a local primary school to design and create thescenery, props and costumes for the children's end of year

Additional Information

  • individual tills.
  • Ensuring quick and efficient sales to improve customersatisfaction and minimise queues. Advising customers of current promotions. Upselling products to meet company goals. Working in a fast-paced environment where it isrequired to be able to multi-task and meet alldeadlines.

Languages

English
Native

Timeline

Retail Shop Assistant

Yours Clothing
07.2023 - Current

Foundation Degree - Design for Theatre and Performance

North Kent College
09.2021 - 07.2022

Operational Support Administrator/ Purchase LedgerAssistant

DGS Health
11.2019 - 04.2020

Sales Assistant

ASDA
05.2014 - 01.2016

Counter Attendant

Showcase Cinemas De Luxe
05.2011 - 05.2014

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Wilmington Grammar School

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Bradbourne School For Girls
Fern Reilly