Samantha Porter
Leicester,Leicestershire
Summary
Highly organised Fine Art undergraduate with extensive leadership, communication, and operational experience developed through management and customer facing roles. Recognised for a creative yet methodical approach to problem solving, strong attention to detail, and the ability to perform effectively within structured and deadline driven environments. Demonstrates excellent teamwork, adaptability, and professionalism, with a commitment to contributing positively to organisational objectives. Seeking a full time role where these skills can be utilised to support business operations and drive continuous improvement.
Overview
4
4
years of professional experience
Work history
Sales Associate
Holland and Barrett
Leicester
2025.03 - Current
- Consistently met and exceeded store sales targets by proactively engaging customers, identifying needs, and recommending appropriate health and wellness products.
- Used expert product knowledge to upsell, cross sell, and maximise basket value while maintaining exceptional customer service.
- Developed strong customer relationships through clear communication, tailored advice, and driving repeat returning customers through loyalty.
- Supported store performance by maintaining merchandising standards, organising stock, and ensuring high product visibility to encourage purchases.
- Handled cash and card transactions accurately, ensuring efficient checkouts that reinforced positive shopping experiences.
- Collaborated with team members to achieve daily, weekly, and monthly sales goals, contributing directly to overall store profitability.
Duty manager
Central England Co-operative
Leicester , Leicestershire
2024.07 - 2025.07
- Managed daily store operations, ensuring seamless coordination across all departments and strict compliance with company policies.
- Led, motivated, and delegated tasks to team members during shifts, driving performance targets and maintaining exceptional customer service standards.
- Professionally resolved customer complaints and escalations, ensuring prompt solutions and fostering customer loyalty.
- Oversaw opening and closing procedures, including cash handling, security checks, and accurate end-of-day financial reporting.
- Coordinated stock management activities such as receiving deliveries, inventory control, and merchandising to maintain product availability and store presentation.
Customer Service Assistant
Central England Co-operative
Leicester, Leicestershire
2023.09 - 2024.07
Customer Service Assistant
Midcounties Co-Operative
Nuneaton, Warwickshire
2022.07 - 2023.08
- Managed high-volume customer requests efficiently through multitasking and prioritisation.
- Delivered friendly, positive customer service, promoting loyalty and membership benefits.
- Ensured strict adherence to company policies and compliance standards.
- Maintained stock levels and quality through regular replenishment and monitoring.
- Resolved customer queries with attentiveness and professionalism to enhance satisfaction.
Education
GCSEs -
The George Eliot School
Nuneaton, Warwickshire 09/2015 - 07/2020
A-Levels - Geography, Physics, Art and Design
King Edward VI College
Nuneaton, Warwickshire 09/2020 - 06/2022
BTEC Level 2 - Teamwork and Personal Development in the Community
CVQO
Nuneaton, Warwickshire 04/2022 - 08/2022
Foundation Degree in Arts - Art and Design
King Edward VI College
Nuneaton, Warwickshire 09/2022 - 06/2023
Bachelor of Arts - Fine Art
De Montfort University
Leicester 09/2023 - 05/2026
Skills
- Strong leadership and teamwork developed through RAF Air Cadets, achieving the rank of Flight Sergeant and completing advanced leadership training
- Excellent communication and relationship-building skills, with the ability to engage confidently with a wide range of people
- Proven ability to work under pressure, prioritise tasks, and contribute to team targets
- Creative problem solving and adaptability developed through studying BA Fine Art
- Highly organised with strong attention to detail and a proactive approach to personal development
- Demonstrated commitment and resilience through achieving Bronze and Silver Duke of Edinburgh Awards
Timeline
Sales Associate
Holland and Barrett
2025.03 - Current
Duty manager
Central England Co-operative
2024.07 - 2025.07
Customer Service Assistant
Central England Co-operative
2023.09 - 2024.07
Customer Service Assistant
Midcounties Co-Operative
2022.07 - 2023.08
GCSEs -
The George Eliot School
09/2015 - 07/2020
A-Levels - Geography, Physics, Art and Design
King Edward VI College
09/2020 - 06/2022
BTEC Level 2 - Teamwork and Personal Development in the Community
CVQO
04/2022 - 08/2022
Foundation Degree in Arts - Art and Design
King Edward VI College
09/2022 - 06/2023
Bachelor of Arts - Fine Art
De Montfort University
09/2023 - 05/2026