Samantha Jane Sanderson
Burnopfield,Newcastle Upon Tyne
Summary
Dedicated and compassionate professional with extensive experience supporting people in sensitive and challenging situations across healthcare, public sector and charitable organisations. Skilled in communication, active listening and building trust with individuals from all backgrounds. Experienced in handling confidential information, maintaining accurate records and working professionally under pressure. Background includes Social Prescribing within a busy GP practice, Volunteer Management with the Princes Trust (now Kings Trust) and Team Leadership within HMRC.
I’m fit and active, living in Burnopfield, recently partially retired and looking to use my skills and experience in a rewarding part-time role.
Alongside my professional background, caring for dogs has always been a big part of my life. My family have owned a wide range of breeds including Golden Retrievers, German Shepherds, Spaniels and Terriers, and I regularly help family and friends with dog walking, house sitting and overnight care. I have some experience in walking multiple dogs together and genuinely enjoy spending time with dogs, understanding the importance of keeping them safe, happy, exercised and well cared for.
I take pride in being trustworthy, calm and dependable, and I would really enjoy building good relationships with both pets and owners. Joining Gizmo Gadgets K9 Dog Walking Services feels like the perfect opportunity to combine my love of dogs, active lifestyle and strong people skills in a role I would truly enjoy, given the opportunity.
Overview
41
41
years of professional experience
Work history
Social Prescriber – GP Practices
Tanfield View Medical Group and Outer West Gateshead surgeries
2022.09 - 2026.03
- Managed a high volume of patient interactions in a busy healthcare setting
- Booked appointments and coordinated services using digital systems
- Provided a calm, supportive, and professional service to individuals with varied needs on a 1-1 basis.
- Worked closely with healthcare professionals/ external organisations to ensure smooth service delivery
Admin/Reception and Care Coordinator
Cedars Medical Practice
2021.05 - 2022.09
- Front-of-house role greeting patients and managing appointments
- Answered high volumes of calls and handled enquiries efficiently
- Maintained accurate records using clinical IT systems
- Ensured confidentiality and professionalism at all times
Volunteer Manager
The King's Trust (The Prince’s Trust)
2011.04 - 2021.05
- Managed and supported volunteers across programmes, Responsible for recruiting, training, support, and management of the budgeted number of volunteers to support the needs of The Trust.
- Coordinated schedules, communications, and engagement activities
- Delivered a positive and professional experience for participants and stakeholders
- Handled administrative systems and reporting
- Reviewed and managed volunteer utilisation
- Maintained regular contact through refresher training, e-communications, reviews, and network meetings
Team Leader
HMRC (Debt Management)
2001.02 - 2011.04
- Led a team handling customer accounts and sensitive financial discussions
- Managed workload, performance, and customer service standards
- Resolved complex queries and escalations professionally
- Ensured compliance and accuracy in all communications
- Retail Management – Various Roles
- Strong interpersonal skills with a friendly, approachable manner
- Confident working in busy, customer-focused environments
- Flexible and reliable with excellent time management
- Interest in wellbeing and client care
Sales Agent
British Airways
1996.01 - 2001.01
- Telephone sales agent reporting to the floor manager. Responsible for securing and booking flights, car-hire, accommodation, and travel insurance.
- Working to set targets.
- Consistently achieved set targets.
- Contributed to weekly team targets.
- Trained on telephony call handling and complaints handling.
Manager
Elizabeth’s Clothing store
1988.01 - 1996.01
- Staff recruitment and merchandising.
- Delivered high standards of customer service in busy retail environments
- Managed staff, stock, and day-to-day operations
- Handled customer queries, complaints, and transactions
- Maintained a welcoming and well-presented environment
Trainee Manager
Poundstretcher Discount Store
1985.01 - 1988.01
- Coordinated staff rotas.
- Supported merchandising teams in various stores throughout the North East.
- Maintained agreed levels of stock.
- Deliveries and banking
Skills
- Front-of-house and reception experience
- Appointment booking and diary management systems
- Excellent communication and interpersonal skills
- Customer service in fast-paced environments
- Handling confidential and sensitive information
- Conflict resolution and problem-solving
- IT systems and administrative support
- Team leadership and organisation
Additional information
- Youth Worker with Gateshead Council. Working with 12 – 16-year olds, main point of contact responsible for implementing new programmes and events at a Youth Centre within a deprived area. (4 years)
- NCFE Awareness of Mental Health Problems
- MHFA Mental Health First Aid
- Qualified in Hypnotherapy
Timeline
Social Prescriber – GP Practices
Tanfield View Medical Group and Outer West Gateshead surgeries
2022.09 - 2026.03
Admin/Reception and Care Coordinator
Cedars Medical Practice
2021.05 - 2022.09
Volunteer Manager
The King's Trust (The Prince’s Trust)
2011.04 - 2021.05
Team Leader
HMRC (Debt Management)
2001.02 - 2011.04
Sales Agent
British Airways
1996.01 - 2001.01
Manager
Elizabeth’s Clothing store
1988.01 - 1996.01
Trainee Manager
Poundstretcher Discount Store
1985.01 - 1988.01