Prerna Singh
London
Summary
Organised and proactive professional offering over three years of customer service and office support experience, including a background in healthcare volunteering and retail. Adept in managing busy front-of-house environments, handling enquiries with empathy and efficiency, and maintaining accurate records. Highly skilled in IT systems and passionate about delivering positive experiences to every visitor.
Overview
5
5
years of professional experience
Work History
Social Media and Content Executive
Cambridge Education Group
2024.05 - 2025.06
- Delivered tailored content and handled diverse customer queries, demonstrating a consultative approach to client needs.
- Managed multiple time-sensitive projects, showcasing strong organisational skills in a fast-paced setting
Sales Manager
Dune London
2023.01 - 2023.08
- Provided excellent face-to-face and telephone customer service in a high-volume retail setting.
- Managed customer appointments and resolved queries efficiently, recording interactions with attention to detail.
- Ensured a welcoming front-of-house environment and maintained displays.
Volunteer Reception Support
Army Hospital Chandigarh
2021.05 - 2022.05
- Volunteered at Front Desk, assisting staff and patients with check-in, appointment scheduling, and general enquiries.
- Maintained confidentiality and patient records, signposting queries under supervision.
- Supported busy team in a medical environment, demonstrating reliability and empathy.
Community Manager
The Test Tribe
2020.10 - 2021.04
- Managed online queries and guided community interactions, promoting efficient and effective communication.
- Used IT tools to manage records and feedback.
Education
MSc - Management
Middlesex University
09.2023
Bachelor's - Journalism and Mass Communication
Amity University
01.2020
Skills
- Reception & Front of House Operations
- Appointment Scheduling (EMIS WEB computer system)
- Handling Customer Enquiries (in-person and by phone)
- Confidentiality & Discretion
- Accurate Record Maintenance
- Customer Service Excellence
- Communication & Interpersonal Skills
- Team Collaboration
- Problem Solving & Empathy
- IT & Data Entry (incl MS Office applications)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Social Media and Content Executive
Cambridge Education Group
2024.05 - 2025.06
Sales Manager
Dune London
2023.01 - 2023.08
Volunteer Reception Support
Army Hospital Chandigarh
2021.05 - 2022.05
Community Manager
The Test Tribe
2020.10 - 2021.04
Bachelor's - Journalism and Mass Communication
Amity University
MSc - Management
Middlesex University