Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Prerna Singh

London

Summary

Organised and proactive professional offering over three years of customer service and office support experience, including a background in healthcare volunteering and retail. Adept in managing busy front-of-house environments, handling enquiries with empathy and efficiency, and maintaining accurate records. Highly skilled in IT systems and passionate about delivering positive experiences to every visitor.

Overview

5
5
years of professional experience

Work History

Social Media and Content Executive

Cambridge Education Group
05.2024 - 06.2025
  • Delivered tailored content and handled diverse customer queries, demonstrating a consultative approach to client needs.
  • Managed multiple time-sensitive projects, showcasing strong organisational skills in a fast-paced setting

Sales Manager

Dune London
01.2023 - 08.2023
  • Provided excellent face-to-face and telephone customer service in a high-volume retail setting.
  • Managed customer appointments and resolved queries efficiently, recording interactions with attention to detail.
  • Ensured a welcoming front-of-house environment and maintained displays.

Volunteer Reception Support

Army Hospital Chandigarh
05.2021 - 05.2022
  • Volunteered at Front Desk, assisting staff and patients with check-in, appointment scheduling, and general enquiries.
  • Maintained confidentiality and patient records, signposting queries under supervision.
  • Supported busy team in a medical environment, demonstrating reliability and empathy.

Community Manager

The Test Tribe
10.2020 - 04.2021
  • Managed online queries and guided community interactions, promoting efficient and effective communication.
  • Used IT tools to manage records and feedback.

Education

MSc - Management

Middlesex University
09.2023

Bachelor's - Journalism and Mass Communication

Amity University
01.2020

Skills

  • Reception & Front of House Operations
  • Appointment Scheduling (EMIS WEB computer system)
  • Handling Customer Enquiries (in-person and by phone)
  • Confidentiality & Discretion
  • Accurate Record Maintenance
  • Customer Service Excellence
  • Communication & Interpersonal Skills
  • Team Collaboration
  • Problem Solving & Empathy
  • IT & Data Entry (incl MS Office applications)

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Social Media and Content Executive

Cambridge Education Group
05.2024 - 06.2025

Sales Manager

Dune London
01.2023 - 08.2023

Volunteer Reception Support

Army Hospital Chandigarh
05.2021 - 05.2022

Community Manager

The Test Tribe
10.2020 - 04.2021

Bachelor's - Journalism and Mass Communication

Amity University

MSc - Management

Middlesex University
Prerna Singh