Bilgehan Aydemir - Bell attendant

Summary

I am a young and dynamic student currently studying MEng Civil Engineering at the University of Nottingham, with experience taking responsibility in high-paced operations and working to customer-focused service standards. Having completed a foundation programme at the University of Warwick and studied in multicultural environments, I have developed a disciplined, adaptable profile with strong communication skills. During the summer, I gained practical experience in team coordination, customer satisfaction, and time management while working as a waiter and bartender at La Maja Hotel. I also worked as a bell attendant at Limak Lara De Luxe Hotel & Resort, where I supported guest arrivals, wayfinding, luggage operations, and resolving requests quickly, this role significantly strengthened my ability to create a strong first impression, communicate effectively, and solve problems under pressure. I also focus on improving myself through sport; as a licensed alpine ski racer, I have achieved a regional 3rd-place finish once and a regional 2nd-place finish once. Overall, I am eager to learn, disciplined, and highly communicative both academically and professionally. My goal is to shape my career as a technically capable, solution-oriented engineer with strong interpersonal skills.

Overview

1

year of professional experience

1

Certification

Work history

Bell attendant

Limak Lara Deluxe Hotel & Resort

Antalya

2025.08 - 2025.09

Served as a key part of the hotel's first impression, greeting guests warmly on arrival and ensuring a smooth, professional welcome experience.
Welcomed guests on arrival, provided a friendly first point of contact, and assisted with check-in/check-out support in coordination with reception.
Supported peak operations handling up to ~120 arrivals and ~120 departures per day as part of a 4-person shift team (front-of-house & luggage/vehicle coordination)
Handled guest luggage safely and efficiently, escorted guests to rooms, and explained key hotel facilities to ensure a smooth arrival experience.
Assisted guests requesting vehicle removal by moving and parking their cars safely in designated parking areas, ensuring secure handling and smooth traffic flow at the hotel entrance.
Escorted guests to their rooms once ready and carried heavy luggage carefully and safely, ensuring a smooth and comfortable arrival experience.
Maintained clean and organised lobby area to ensure a welcoming environment for guests.
Collaborated with front desk team to streamline check-in and check-out procedures.
Managed transport arrangements for guests, resulting in hassle-free travel experiences.
Managed high guest volumes during peak hours by directing entrance/exit flow and maintaining an organised lobby/driveway area.
Responded to guest requests promptly (room deliveries, amenities, directions, local information), ensuring high levels of customer satisfaction.
Maintained clear communication with housekeeping, concierge, and front office to prioritise urgent requests and resolve issues quickly.
Demonstrated strong customer communication skills, confidence, and professionalism while working in a fast-paced, luxury hotel environment.
Ensured safe storage of guest belongings through careful oversight of luggage room operations.
Optimised guest experience by informing guests of hotel services and effectively communicating room features.
Delivered superior customer service, resulting in positive feedback from hotel guests.
Provided local area information to guests, facilitating a more enjoyable stay.

Bartender waiter

La Maja Hotel

Antalya

2024.04 - 2024.08

Prepared and served a wide range of beverages (classic cocktails, spirits, beer, soft drinks) while maintaining speed and consistency during peak hours.
Engaged with guests confidently, building rapport and ensuring a positive atmosphere through attentive customer communication.
Handled payments accurately (cash/card), operated POS systems, and maintained attention to detail in busy environments.
Provided high-quality table service in a fast-paced hospitality setting, ensuring guests felt welcomed and well looked after.
Provided menu suggestions based on knowledge of popular items.
Maintained an organised section by clearing tables promptly, resetting for new guests, and keeping service areas clean and presentable.
Demonstrated strong customer communication skills and confidence when recommending menu items and responding to guest needs.
Ensured guest satisfaction by checking in at the right moments and acting quickly on any issues or special requests.
Participated in weekly inventory checks for accurate stock management.
Maintained cleanliness of the bar area by regular sweeping and mopping.
Adapted swiftly to new cocktail recipes, enhancing menu variety.
Handled cash transactions accurately preventing discrepancies in daily takings.

Education

Foundation Degree in Engineering - Engineering Foundation Programme

University of Warwick

Coventry

2024.09 - 2025.06

High School Diploma (Turkey) -

Bahcesehir Science and Technology High School

Antalya/Turkey

2020.09 - 2024.06

Bachelors of Engineering - Civil Engineering

University of Nottingham

Nottingham

2025.09 -

Dual High School Diploma -

Providence Country Day School (Global Campus)

USA(Dual Diploma)

2020.09 - 2024.05

Skills

Guest Reception & First Impression: Professional, welcoming front-of-house presence; creating a positive first point of contact and setting the tone for the guest stay
High-Volume Operations: Confident working under pressure during peak periods (high arrival/departure turnover), maintaining speed without sacrificing service quality
Luggage Handling & Safe Manual Handling: Careful handling of heavy/valuable items; safe lifting techniques to prevent injury and avoid guest property damage
Room Escorting & Orientation: Escorting guests to rooms, providing clear directions and brief facility orientation (lifts, restaurant hours, amenities), ensuring a smooth arrival
Team Coordination (Shift-Based): Working effectively within a small team; clear handovers, role-sharing, and real-time coordination to keep operations running smoothly
Vale-Style Vehicle Handling: Safely moving and parking guest vehicles in designated areas; maintaining awareness of safety, access, and vehicle care
Customer Service & Communication: Strong interpersonal skills; polite, confident communication with guests from different cultures; active listening and clear explanations
Discretion & Professionalism: Respecting guest privacy, handling sensitive requests appropriately, and maintaining a professional demeanour at all times

Time Management & Prioritisation: Balancing multiple tasks (luggage, escorting, vehicles, requests) and prioritising based on urgency and guest experience impact
Local Knowledge & Guest Recommendations: Providing helpful suggestions on the city, local cuisine, culture, and activities; tailoring recommendations to guest preferences
Guest Support & Concierge-Style Assistance: Answering questions about attractions, transport, restaurants, and things to do, ensuring guests feel confident and well supported
Multilingual: Confident communicating with international guests in multiple languages, adapting tone and wording to ensure clarity and a positive guest experience
Reception duties: Supported reception and front-of-house operations by greeting guests, answering enquiries, providing directions, and coordinating requests with relevant departments
Check-in assistance: Assisted with guest arrivals by managing luggage flow, escorting guests to rooms, confirming key details, and ensuring a smooth and efficient check-in process alongside the front desk team
Front desk operations: Worked closely with the front office team to handle guest requests, prioritise tasks during peak periods, and maintain organised, professional service standards

Websites

https://www.linkedin.com/in/bilgehan-aydemir-a2382534a/

Affiliations

Skiing

Languages

English

Fluent

Turkish

Native

Certification

Directorate General of Civil Aviation:

UAV- Unmanned Aerial Vehicle Pilot Certificate (December 12, 2023)

Certificate Number: TR-IHA1T11126284

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY:

AEROSPACE SUMMER CAMP CERTIFICATE OF ACHIEVEMENT (July 14, 2023)

OXFORD ROYAL ACADEMY:

Inventing the Future: Business, Innovation & Entrepreneurship (July 30, 2022)

REACH CAMBRIDGE:

CERTIFICATE OF ACHIEVEMENT For the completion of Physics & Astronomy (July 15, 2022)

Accomplishments

Licensed Alpine Ski Racer — Regional 2nd Place (1x) and Regional 3rd Place (1x)

References

References available upon request.

Timeline