Sam Pomfret
London
Summary
Experienced and adaptable individual with a background in emergency services coordination and operational management, bringing strong capabilities in communication, decision-making, leadership, and problem-solving within high-pressure environments. Skilled in managing complex situations, supporting vulnerable individuals, and working collaboratively to deliver effective outcomes. Known for maintaining composure, accuracy, and high standards while balancing competing priorities in demanding settings.
Overview
9
9
years of professional experience
Work history
Emergency Resource Dispatcher
London Ambulance Service NHS Trust
London
2021.06 - Current
- Manage high-volume emergency incidents within a fast-paced control room environment, assessing risk and prioritising responses based on urgency and available resources.
- Coordinate and manage deployment of up to 60 frontline ambulance resources across a large geographical area, optimising coverage and response during time-critical and high-demand situations.
- Support vulnerable individuals by contributing to timely emergency responses and maintaining situational awareness during complex incidents.
- Maintain clear and professional communication through specialist radio and dispatch systems to coordinate frontline teams, share critical information, and support effective incident resolution.
- Make consistent, policy-led decisions in high-pressure situations, balancing operational demand and patient need.
- Work collaboratively with emergency services, healthcare professionals, and internal teams to support effective outcomes.
- Maintain accurate records and operational logs using specialist systems in line with organisational procedures and compliance requirements.
General manager (The Old George/Galvaniser's Union)
Antic Collective
London
2017.03 - 2021.05
- Progressed within the organisation to manage two high-volume hospitality venues, overseeing daily operations, staffing, and service delivery in demanding environments
- Led and developed teams of up to 14 staff, including recruitment, training, rota planning, performance management, and staff development.
- Managed operational budgets, stock control, supplier relationships, wage forecasting, and profit & loss reporting to maintain business performance and cost control.
- Increased weekly venue revenue by approximately £3,000 through customer engagement initiatives and improvements to service delivery.
- Managed customer concerns, complaints, and challenging situations professionally, using strong communication and conflict resolution skills.
- Ensured compliance with licensing, health & safety, and company procedures while maintaining high operational standards.
- Coordinated venue events and customer engagement activities to improve customer experience and increase footfall.
Education
Bachelor of Arts - Photography
Falmouth University
Falmouth 2011 - 2014
Higher National Diploma - Art & Design
Runshaw College
Leyland 2008 - 2011
GCSEs -
Bishop Rawstorne C of E Language College
Leyland 2003 - 2008
Skills
- Supporting vulnerable individuals
- Case prioritisation and decision making
- Conflict resolution and complaint handling
- Safeguarding awareness
- Multi-agency communication
- Team leadership and staff development
- Policy and procedure compliance
- Customer and stakeholder engagement
- Risk assessment and problem solving
- Accurate record keeping and reporting
- Budget and resource management
- Working effectively under pressure
References
References available upon request.
Timeline
Emergency Resource Dispatcher
London Ambulance Service NHS Trust
2021.06 - Current
General manager (The Old George/Galvaniser's Union)
Antic Collective
2017.03 - 2021.05
Bachelor of Arts - Photography
Falmouth University
2011 - 2014
Higher National Diploma - Art & Design
Runshaw College
2008 - 2011
GCSEs -
Bishop Rawstorne C of E Language College
2003 - 2008