Abyan Olad ABDI
Dudley,UK
Summary
Professional with a master's degree in human rights law and a graduate diploma in law. Proven expertise in legal research, case management, and client advocacy, with a focus on regulatory compliance. Successfully supported clients through intricate legal processes in housing, immigration, and employment. Seeking an entry-level paralegal role in criminal law to utilize analytical skills and enhance experience in criminal defence.
Overview
16
16
years of professional experience
1
1
Certification
Work history
ESOL Teacher
DCFA - Impact Training
Dudley, West Midlands
2025.11 - 2026.04
- Led structured English language programmes for adult learners from diverse cultural and linguistic backgrounds.
- Developed bespoke learning plans to meet varied language and educational needs effectively.
- Oversaw comprehensive record-keeping of assessments, attendance, and progress reports to ensure accountability.
- Empowered vulnerable individuals, including refugees and migrants, to enhance their integration and communication skills.
- Guided learners through the complexities of education, employment, and public services in the UK, fostering independence.
Technical Support Adviser
Concentrix
London, City of London
2022.01 - 2023.01
- Achieved efficient handling of high volumes of enquiries by maintaining precise case documentation and tracking records.
- Resolved complex issues through strategic analytical problem-solving and effective case management.
- Delivered high-quality services in alignment with stringent KPIs and quality standards.
Customer Resolution Adviser
Hermes
Coventry, West Midlands
2021.01 - 2022.01
- Resolved customer disputes by conducting comprehensive investigations that led to effective resolutions.
- Facilitated collaboration between internal teams and external stakeholders, improving response times for complex queries.
- Streamlined case management processes through effective use of telephone, email, and CRM systems, enhancing operational efficiency.
Advice and Advocacy Manager (Legal Casework & Client Advocacy)
University College London
London, City of London
2014.01 - 2020.01
- Progressed from Advisor to Service Manager while completing the Graduate Diploma in Law.
- Managed high-volume caseload providing advice and advocacy on housing, employment, immigration and student rights matters.
- Reviewed contracts and documentation relating to housing and employment law.
- Represented and advocated for individuals in disputes with landlords, employers and institutions.
- Maintained confidential casework records and implemented effective case management systems.
- Produced legal briefings and reports identifying policy issues affecting service users.
- Liaised with external partners including local authorities and support organisations.
- Identified growth opportunities through comprehensive market research.
- Secured new business opportunities with successful networking events.
- Facilitated staff training, resulting in better customer service.
- Fostered a positive work environment with regular team-building activities.
- Managed team dynamics by implementing conflict resolution strategies.
Recruitment Consultant
Plan Personnel
London, City of London
2012.01 - 2014.01
- Achieved successful recruitment outcomes through effective management of candidate screening and interviews.
- Facilitated favourable employment negotiations that aligned candidate aspirations with client needs.
- Established strong professional relationships that enhanced client satisfaction and candidate engagement.
Freelance ESOL / ESL Teacher
Hammersmith College
London, Greater London
2010.01 - 2012.01
- Designed and implemented English language training programmes for diverse learner groups.
- Created customised teaching materials that meet varied educational needs.
- Enhanced learner engagement and outcomes through structured learning approaches.
- Developed comprehensive lesson plans by integrating educational games and interactive learning tools.
- Fostered a positive classroom environment by establishing strong rapport with students.
- Ensured quality education delivery whilst adhering strictly to school's curriculum standards.
Education
LLM - Human Rights Law
London Metropolitan University
City of londonGraduate Diploma in Law - GDL
BPP Law School
City of LondonBA (Hons) - International Relations and Politics
Keele University
Keele, StaffordshireSkills
- Legal research and case analysis
- Client interviewing and case intake
- Case file management and documentation
- Legal document preparation and drafting
- Regulatory compliance and procedural law
- Evidence review and written case summaries
- Confidential case handling and GDPR compliance
- Stakeholder liaison and dispute resolution
- Advocacy support and client representation
- Managing complex and sensitive casework
- Case Preparation & Documentation – Maintaining detailed case notes, managing sensitive documentation and organising case files in line with regulatory standards
- Client Interviewing & Case Management – Skilled at gathering information from clients, identifying key issues and maintaining structured case records
- Evidence Review & Analysis – Experience reviewing documents, identifying relevant information and preparing written summaries
- Advocacy & Client Support – Supporting individuals navigating complex regulatory processes and advocating on their behalf with institutions and third parties
- Working with Vulnerable Clients – Extensive experience supporting individuals from diverse backgrounds including migrants, refugees and vulnerable service users
Websites
References
References available upon request.
Certification
- Cambridge Certificate in Teaching English to Speakers of Other Languages (CELTA)
- Diploma in Digital Call Centre Operations
Languages
English
Fluent
French
Elementary
Spanish
Elementary
Training
- UK Council for International Student Affairs
- UK Visas & Immigration
- National Homelessness Advice Service
- Advice UK
- Office of the Immigration Services Commissioner
- Office of the Independent Adjudicator
Legal Interests
Criminal defence and the criminal justice system, Human rights and access to justice, Immigration and asylum law, Supporting vulnerable individuals navigating legal systems
Timeline
ESOL Teacher
DCFA - Impact Training
2025.11 - 2026.04
Technical Support Adviser
Concentrix
2022.01 - 2023.01
Customer Resolution Adviser
Hermes
2021.01 - 2022.01
Advice and Advocacy Manager (Legal Casework & Client Advocacy)
University College London
2014.01 - 2020.01
Recruitment Consultant
Plan Personnel
2012.01 - 2014.01
Freelance ESOL / ESL Teacher
Hammersmith College
2010.01 - 2012.01
LLM - Human Rights Law
London Metropolitan University
Graduate Diploma in Law - GDL
BPP Law School
BA (Hons) - International Relations and Politics
Keele University