Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
AdministrativeAssistant
Rosie Phelps

Rosie Phelps

Coleford,Gloucestershire

Summary

Detail-oriented retail professional with extensive expertise in point-of-sale systems operation, cash handling, and credit card transaction processing. Proficient in managing customer interactions, including complaint resolution, returns and exchanges, and loyalty programme promotion, while maintaining patience and composure. Skilled in merchandising, product display maintenance, and sales trend analysis to drive revenue growth. Adept at fostering positive customer experiences through exceptional listening skills and a positive attitude. Committed to leveraging product knowledgeability and salesmanship to enhance customer satisfaction and achieve organisational goals.

Overview

2
2
years of professional experience

Work history

Customer service cashier

ASDA
Gloucester, Gloucestershire
03.2024 - Current
  • Packaged customer purchases carefully, preventing any damage or spillage.
  • Assisted customers with queries, improving overall store reputation.
  • Managed queues effectively during busy periods, reducing wait times.
  • Handled cash transactions for both purchases and returns.
  • Restocked cashier supplies regularly, avoiding shortages during peak hours.
  • Ensured customer satisfaction by providing efficient and friendly service.
  • Maintained up-to-date knowledge on store policies, promotions and product offerings for accurate communication to customers.


Online picking retail assistant

Asda
Gloucester, Gloucestershire
06.2023 - 03.2024
  • Fostered positive relationships with customers, leading to repeat business.
  • Packaged goods carefully to minimise damage during transit,.
  • Demonstrated flexibility by covering shifts at short notice as required.
  • Gathered appropriate items quickly, maintaining timely deliveries despite high volume periods,.
  • Ensured delivery deadlines met by prioritising workload effectively.
  • Utilised handheld technology devices to expedite order processing.
  • Identified incorrect items before dispatch, reducing returns rate substantially.
  • Enhanced customer satisfaction with prompt and accurate order fulfilment.
  • Supported colleagues during busy periods, promoting an efficient work environment.
  • Organised daily tasks for increased productivity.
  • Assisted in stock control, ensuring optimal availability of items for customers.

Children's entertainer

Over Farm
Gloucester, Gloucestershire
04.2023 - 05.2023
  • Demonstrated flexibility by adjusting performances according to audience reactions.
  • Arranged equipment setup efficiently before each event, reducing downtime.
  • Managed time effectively during events to ensure smooth flow of activities.
  • Maintained professional relationships with clients for repeat bookings.
  • Encouraged child development through play and fun activities at events.
  • Promoted good behaviour amongst children through fun yet educational skits.

Education

A-Levels - Business

Gloucestershire College
Gloucester
09/2023 -

GCSEs - English, Maths, Science, History, Religious Studies, French, Performing Arts, Business

Five Acres High School
Coleford, Gloucestershire
09/2017 - 06/2022

Skills

  • Queuing management
  • Returns and exchange handling
  • Sales trend understanding
  • Credit card transactions
  • Product knowledgeability
  • Exceptional listening
  • Loyalty programs promotion
  • Receipt issuing
  • Price scanning
  • Product display maintenance
  • Patience and composure
  • Bagging items
  • Transaction recording
  • Item scanning
  • Voucher redemption
  • Credit card transaction processing
  • Point-Of-Sale systems operation
  • Cash handling
  • Complaint management
  • Merchandising
  • Credit and debit processing
  • Telephone etiquette
  • Positive attitude
  • Exchange processing
  • Product returns handling
  • Salesmanship


Affiliations

  • Reading
  • Walking
  • Running

Accomplishments

    I have a Duke of Edinburgh bronze award.

References

References available upon request.

Timeline

Customer service cashier

ASDA
03.2024 - Current

Online picking retail assistant

Asda
06.2023 - 03.2024

Children's entertainer

Over Farm
04.2023 - 05.2023

A-Levels - Business

Gloucestershire College
09/2023 -

GCSEs - English, Maths, Science, History, Religious Studies, French, Performing Arts, Business

Five Acres High School
09/2017 - 06/2022

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Rosie Phelps