Niamh Gregory
Long Eaton,Nottinghamshire
Summary
Self-motivated member of society with strong communication skills, sales experience and knowledge. Positive and diligent team player. Proven success in everything I have decided to do so far. Proactive and driven, with excellent communication and problem-solving abilities. Brings strong organisational skills and customer-focused mindset to foster a positive experience for everyone. Ready to make meaningful impact in the industry.
Overview
4
4
years of professional experience
Work history
Customer team member
The Coop
Beeston , Nottingham
2024.02 - Current
- Collaborated with team members to maintain organised product displays and ensure an appealing shopping environment.
- Trained new staff members on company policies and best practices to enhance team performance and efficiency.
- Ensuring a positive shopping experience, assisting with enquiries and purchases. Operating tills and self checkouts accurately, handling cash, card payments and refunds with brilliant attention to detail
- Handling deliveries, restocking shelves and rotating products keeping the store clean and well presented.
- Working extremely well under pressure and successfully handling tasks on a time frame having them done quickly and efficiently.
Guest service assistant
Holiday Inn
Stapleford , Nottingham
2023.04 - 2024.02
- Supported fellow staff in daily tasks to foster a cooperative work environment.
- Delivered high standard service across the hotels buffet and restaurant areas. Ensuring guests received a welcoming and efficient dining experience
- Assisted with weddings, parties and large functions, helping to set up venues including meetings in business rooms. Serving food and drinks and ensuring a safe and smooth experience for everyone involved.
- Delivering room service orders accurately and promptly to guest rooms whilst providing a clean and safe hallway with picking up already used trays.
- Successfully finishing tasks in the time given. Having more space to polish up areas that are left to the majority to create an upstanding environment for our guests.
Waiting and bar staff
Trent Lock Golf Club
Long Eaton , Nottingham
2021.09 - 2023.01
- Maintained cleanliness and organisation of bar area ensuring compliance with health and safety standards.
- Delivered high-quality bar and table service in a fast paced environment, ensuring guests received prompt and friendly hospitality service.
- Assisted in training new staff members on operational procedures and customer engagement techniques.
- Handled incoming phone calls to manage reservations, update booking systems and resolve customer queries.
Education
A-Levels - Performing Arts
Nottingham College City Hub
Nottingham 07.2024
Skills
- Supply chain understanding
- Billing and payment processing
- Register operation
- Sales target achieving
- Empathetic understanding
- Product knowledgeability
- Team player
- Complaint handling
- Age-restricted item handling
- Store merchandising and cleaning
Languages
English
Advanced
C1
Timeline
Customer team member
The Coop
2024.02 - Current
Guest service assistant
Holiday Inn
2023.04 - 2024.02
Waiting and bar staff
Trent Lock Golf Club
2021.09 - 2023.01
A-Levels - Performing Arts
Nottingham College City Hub