Managed a high volume of client enquiries, providing professional advice and delivering excellent customer service to landlords, tenants, and applicants.
Built and maintained strong client relationships through effective communication, negotiation, and problem-solving skills, ensuring a positive customer experience.
Developed strong organisational and time-management skills by handling competing deadlines, administrative tasks, and client commitments simultaneously.
Student advisor
University of East London
London, City of London
01.2025 - 12.2025
Provided high-quality student support by responding to complex enquiries, resolving concerns, and delivering excellent customer service across multiple communication channels.
Maintained accurate student records and CRM systems while managing high workloads, demonstrating strong organisational skills and attention to detail.
Built positive relationships with students, academic staff, and colleagues using excellent communication skills to work collaboratively and independently to achieve successful outcomes.
Intern
Greendoor Mortgage
Chester, Cheshire
06.2023 - 06.2023
Shadowed broker and was taught thorough the process of a mortgage from both the client and brokers’ side
Created reports on all the clients current mortgage interest rate and pitted them against other banks’ rates
Store Manager
Christleton Village Stores
Christleton
07.2021 - 08.2022
Leadership and Team management - leading a team effectively with the given financial resources
Customer service and Relationship management - constantly interacting with new customers everyday and managing my team
Studied the spreadsheets and files used for both existing and new clients