Mark Weale
Loughborough,Leicestershire
Summary
Experienced Letting and Estate Agent with a strong background in property management, adept at navigating Housing and Rental legislation including the Renters Rights Act and Awaab's Law. Demonstrates proficiency in the Microsoft Office Suite, coupled with an eye for detail and assertive critical-thinking skills. Known for excellent customer service, conflict resolution abilities, and effective decision-making under pressure. A multi-tasker who excels in meeting deadlines both individually and as a team, while maintaining high standards of interpersonal communication.
Overview
23
23
years of professional experience
Work history
Associate Director/Estate Agent/Lettings Manager
Fair-Way Properties
Birstall, Leicestershire
04.2012 - Current
- Extensive experience involving every aspect of the ‘Full Management and Tenant Find’ services in the private rented sector, managing a client-based portfolio of over 150 properties.
- Experience in providing and upholding the highest standards of client and customer care, with a drive to resolve any issues or complaints with fairness and empathetic understanding (and firmness if required).
- Experience in both working as a team and managing my own workload and schedule, prioritising works as necessary to meet goals and deadlines.
- Experience of completing routine and detailed inspections of residential property to identify any issues or maintenance work required pre/mid/post tenancy or any areas of improvement necessary to provide the best possible standards of living and to ensure legal compliance – this includes identifying signs and causes of black mould and damp in properties, coaching/educating Tenants where required or seeking household improvements from the Landlord where necessary.
- Experience of drawing up and coordinating schedules of works for properties to ensure they are properly maintained by the Landlord to meet legal requirements, liaising effectively with contractors to obtain quotes and approve works, following through to personally snag works once completed to check quality and standards.
- Experience of solving and managing complex housing disrepair issues, including full property refurbishment projects.
- Experience of providing detailed advice and support about to Landlords and Tenants to create plans, resolve problems or talk through legal options having maintained up-to-date knowledge on housing laws to provide accurate advice.
- Experience of building strong relationships with Landlords and Tenants alike through excellent communication skills.
- Experience drafting and issuing Tenancy Packs including Tenancy Agreements, Deposit Protection paperwork and legal compliance certification.
- Experience drafting and issuing Section 21 6a Notices and Section 13 Notices.
- Experience facilitating eviction proceedings when required, including preparing and submitting court forms and evidence to County Court, attending Court, interacting with Judges and successfully gaining possession of a property back with a 100% success rate via the Accelerated Possessions route.
- Experience writing up detailed inventories and thoroughly taking photos of a property throughout to benchmark the condition of a property at the start of a Tenancy, following through to the same being used as evidence to substantiate any deposit claims/disputes at the end of a Tenancy that do not fall under standard wear and tear.
- Experience of conducting thorough in-house referencing checks on prospective Tenants to minimise the risk to our Landlords (including Right to Rent checks, UK Sanctions List checks, Credit checks, Employers references and Landlord references).
- Experience of negotiating fixed term contract renewals and rent increases between Landlords and Tenants to provide long term stable Tenancies to both parties.
- Experience of collecting Rent in full and on time from a vast portfolio of Tenants.
- Experience of answering phone calls and emails, responding politely professionally and promptly, to arrange and conduct viewings and market appraisals for prospective clients.
- Knowledge of Housing Laws in the private rented sector and with H.M.Os.
- Knowledge of Awaab’s Law introduced in October 2025.
- Adept with Microsoft Office / 365
- Full UK Driving Licence
- Personable individual who can deploy tact, empathy and diplomacy to intermediate or negotiate satisfactory resolutions to disputes between parties.
Shift Manager
McDonalds Restaurants Ltd
Loughborough, Leicestershire
07.2006 - 04.2012
- Streamlined operations by implementing efficient work procedures.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Ensured health and safety measures in line with company regulations.
- Resolved customer complaints promptly to maintain high service standards.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Trained staff on product knowledge, resulted in better customer interactions.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Optimised shift schedules to improve operational efficiency.
- Managed inventory control, reduced wastage.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike.
- Reported key metrics to upper management for business decision-making process.
- Minimised downtime with proactive equipment maintenance checks.
- Motivated employees towards achieving sales targets, increased overall store revenue.
- Coordinated with team members for seamless shift transitions.
- Enforced compliance with food hygiene regulations, upheld high quality standards.
- Trained new hires and set up mentoring relationships to drive team performance.
Crew Member / Crew Trainer
McDonalds Restaurants Ltd
Loughborough, Leicestershire
07.2003 - 07.2006
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Executed daily operation procedures ensuring adherence to company's policies.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Supported management in administrative tasks enhancing operational efficiency.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
Education
A-Levels -
Loughborough Grammar School
Loughborough, LeicestershireGCSEs -
Loughborough Grammar School
Loughborough, LeicestershireSkills
- Microsoft Office Suite efficient
- Knowledge of Housing and Rental legislation including Renters Rights Act and Awaab's Law
- Experienced Letting and Estate Agent / Property Manager
- Eye for detail
- Assertive critical-thinker and effective decision maker
- Multi-tasker
- Can work to deadlines and under pressure
- Interpersonal Skills
- Excellent Customer service and conflict resolution skills
Affiliations
- Going on family days out and trips
- Watching Football
- Building/Repairing Computers
- Playing Poker
References
References available upon request.
Timeline
Associate Director/Estate Agent/Lettings Manager
Fair-Way Properties
04.2012 - Current
Shift Manager
McDonalds Restaurants Ltd
07.2006 - 04.2012
Crew Member / Crew Trainer
McDonalds Restaurants Ltd
07.2003 - 07.2006
A-Levels -
Loughborough Grammar School
GCSEs -
Loughborough Grammar School