Summary
Overview
Work History
Education
Skills
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Additional Interests & Experience
References
Timeline
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Hollie Harris

Aston Clinton,Buckinghamshire

Summary

Accomplished Customer Service Representative of 7 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Advisor

Metrisk & Scan2Recycle
, Newcastle upon Tyne
09.2020 - 10.2024
  • Responded to customer enquiries via phone and email in a timely, professional manner.
  • Resolved customer complaints and issues in a calm and empathetic manner, to ensure a positive customer experience.
  • Handled confidential and sensitive data with discretion to protect the security of the company.
  • Trained and mentored new customer service representatives.
  • Collaborated with other team members, offering support and communicating openly to ensure a smooth workflow and project success.
  • Managed promotions for important brands such as Boots, The Hut Group, Makita, Glade, and Mr Muscle, providing me with invaluable experience in understanding and meeting the high standards expected by customers and stakeholders alike.
  • Worked within a high-pressure environment to meet companies' SLA (service-level agreement) deadlines.
  • Validated submissions in line with campaign requirements.
  • Worked remotely, which enabled me to adapt and excel in an environment that requires exceptional self-management, initiative, and independent problem-solving skills.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Provided detailed information about current promotions to customers.

Office Administrative Assistant

DK Engineering
Chorleywood, Hertfordshire
09.2019 - 09.2020
  • Managed front desk operations, including greeting visitors, answering phones, and directing enquiries to appropriate staff members.
  • Provided administrative support to various departments.
  • Assisted with organising and filing documents, updating spreadsheets, and inputting data into databases.
  • Developed skills in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Created a variety of periodic reports for offices, including expenses, performance, cash flow, budgets, and others as requested.
  • Managed general inbox enquiries by personally responding to emails, or forwarding to relevant employees where required.
  • Trained new staff in company procedures, operational best practices, and computer software.
  • Assisted clients via telephone, and email.
  • Coordinated and maintained staff schedules and calendars.

Bar Staff Member

The Bell
Aston Clinton, Buckinghamshire
05.2019 - 09.2019
  • Welcomed and greeted guests, provided menu recommendations, and took drink orders in a timely manner.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Maintained facility compliance with health codes, sanitation requirements, and licence regulations.
  • Worked well within a team to create a friendly atmosphere customers enjoyed.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Retained knowledge of current menu selections for accurate, reliable customer guidance.
  • Ensured customer satisfaction by providing excellent service.
  • Prepared drinks for customer enjoyment.
  • Liaised with kitchen staff for seamless service delivery.

Waitress

Bluebells Tearooms
Tring, Hertfordshire
05.2017 - 09.2017
  • Maintained an excellent level of service in a busy, demanding restaurant environment.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Warmly greeted guests upon arrival to create a welcoming atmosphere.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Prepared soft drinks, and hot beverages for customers.
  • Coordinated with team members to take, serve, and clear orders accurately and promptly.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Maintained a clean and organised dining area for customer comfort.
  • Maintained knowledge of food safety and hygiene standards to comply with health and safety regulations.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.

Education

GCSEs -

Tring School
Tring, Hertfordshire
09.2012 - 05.2017

A-Levels -

Tring School
Tring, Hertfordshire
09.2017 - 05.2019

Skills

  • Customer Satisfaction
  • Communication Skills
  • Computer Networking
  • Database Management
  • Organisation Skills
  • Time Management
  • Strong Initiative
  • Problem Solving
  • Independent Thinking
  • Brand Awareness
  • Multitasking
  • Teamwork

Additional Interests & Experience

  • I have received a Certificate of Achievement for completing an online course in ‘Information Security and Cyber Security’.
  • Volunteered as a Dog Walker at Chiltern's Dog Rescue.
  • Volunteered as an English Mentor at Tring School for younger year groups.
  • Winner of the Active Citizenship Programme in Sixth Form, which involved helping the local community through acts of kindness such as charity work, volunteering in a care home, and donating to shelters.
  • In my free time I love to read, bake/cook, draw, and do yoga.


References

References available upon request.

Timeline

Customer Service Advisor

Metrisk & Scan2Recycle
09.2020 - 10.2024

Office Administrative Assistant

DK Engineering
09.2019 - 09.2020

Bar Staff Member

The Bell
05.2019 - 09.2019

A-Levels -

Tring School
09.2017 - 05.2019

Waitress

Bluebells Tearooms
05.2017 - 09.2017

GCSEs -

Tring School
09.2012 - 05.2017

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