Tochi David
London,United Kingdom
Summary
Agile, flexible, customer-focused and detail-oriented professional with passion for delivering high-quality products and services in both client-facing and online environments. Proficient in handling high volumes of enquiries, including inbound and outbound calls and emails, while ensuring customer complaints and issues are resolved efficiently. Demonstrated high levels of adaptability and empathy in customer interactions overtime, consistently achieving strong customer satisfaction and contributing to overall business success.
Overview
3
3
years of professional experience
Work history
Customer Service Advisor
Middlesex University - LAC
London, UK
12.2025 - 03.2026
- Managed complex customer issues to successful resolution.
- Streamlined responses to emails, improved response time significantly.
- Handled approximately 30 inbound and 20 outbound calls daily for faster issue resolution.
- Logged customer complaints accurately, expedited corrective actions effectively with complaints team.
- Registered and updated accurate customer information on database.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
Sales & Customer Service Representative
TeezAteiler Hub
Port Harcourt, Nigeria
01.2023 - 09.2025
- Welcomed customers warmly by creating positive shopping environment and experience.
- Assisted customers in selection of clothing, resulting in repeat business.
- Increased sales by 80% through effective negotiation, product knowledge and persuasion techniques.
- Carried out daily and weekly stock taking for accurate inventory management.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Handled end-of-day closing procedures including cash reconciliation and deposit preparations.
- Coordinated fitting room schedules proving efficient shopping experience for customers.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Customer Support Assistant
Renewal Chambers
Port Harcourt, Nigeria
10.2022 - 01.2023
- Handled complaints professionally, maintaining company reputation.
- Kept detailed records of customer interactions; ensured follow-ups where necessary.
- Communicated clearly and confidently over phone and email, providing accurate information.
- Managed over 60 inbound and outbound calls daily, ensuring timely response to client enquiries.
- Coordinated with clients for efficient case management.
- Maintained quality control by implementing regular feedback mechanisms.
Education
Bachelor of Law -
Rivers State University
Nigeria 10.2017 - 12.2022
Masters of Law - International Business and Commercial Law
Middlesex University
London 09.2025 -
Skills
- Customer service excellence and client relationship management
- Excellent verbal and written communication
- Strong active listening and customer engagement
- Problem-solving and complaint resolution
- Empathy and emotional intelligence
- Organisation and attention to detail
- Teamwork and collaboration
- Time management and multitasking
- Adaptability and flexibility
- IT proficiency (Microsoft Office, CRM systems)
References
Available upon request
Timeline
Customer Service Advisor
Middlesex University - LAC
12.2025 - 03.2026
Masters of Law - International Business and Commercial Law
Middlesex University
09.2025 -
Sales & Customer Service Representative
TeezAteiler Hub
01.2023 - 09.2025
Customer Support Assistant
Renewal Chambers
10.2022 - 01.2023
Bachelor of Law -
Rivers State University
10.2017 - 12.2022