Sahil Akhtar
Nelson,Lancashire
Summary
Successful Team Leader and Cashier with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Efficient handling difficult situations through resourcefulness and adaptability. Proven success in serving customers, using a POS, and stocking inventory. Focused on keeping work areas and stock shelves neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature.
Overview
3
3
years of professional experience
Work history
Customer assistant
Chocstop Dessert Cafe
Burnley, Lancashire
08.2020 - Current
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered advice on product selection for enhanced levels of support and service.
- Handled cash and card payments with accuracy.
- Created attractive visual merchandising and shop window displays.
- Performed daily opening and closing functions and inventory management.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Managed team performance, celebrating successes and identifying areas to improve.
Education
A-Levels - Biology
Nelson and Colne College
Nelson 09/2022 -
A-Levels - Psychology
Nelson and Colne College
Nelson 09/2022 -
A-Levels - Maths
Nelson and Colne College
Nelson 09/2022 -
GCSEs - English
Pendle Vale College
Nelson 09/2017 - 06/2022
GCSEs - Maths
Pendle Vale College
Nelson 09/2017 - 06/2022
GCSEs - Art
Pendle Vale College
Nelson 09/2017 - 06/2022
GCSEs - Geography
Pendle Vale College
Nelson 09/2017 - 06/2022
Skills
- EPOS knowledge - In my current job I use an EPOS system which allows me to already have system knowledge as I use it all the time when taking customer orders I also know how to use the integrated card machine
- Exemplary customer service - I always value the customers time and have a pleasant attitude towards them, while also being able to provide resourceful information If the customer needs assistance
- Store merchandise stocking - At my current job, I am required to handle and move stock around, fill up and organise shelf’s, whilst also managing my time as i do so
- Cash handling - I have knowledge on how to handle and count money effectively and in a proper manor Whilst also having experience filling the cash drawer with enough change to accommodate customers for the day
- Order taking - I have to talk and interact with customers on a daily basis So when taking orders I am polite and welcoming to the customer, and am able to do so efficiently and effectively so other people queuing are not waiting for long
- Excel proficiency - As a request from my boss, I made an excel spreadsheet which contained all the staffs names and hours which i was then able to use to make a cost calculator which helped increase profits via analysing what areas have too much or too little staff
- Management - For a short while I had to manage all the staff and stock This involved me making weekly schedules that worked for everyone, making an inventory list at the end of the week ready for the following week, and also taking on board any necessary improvements which would positively effect the work flow
Languages
English
Native
Timeline
Customer assistant
Chocstop Dessert Cafe
08.2020 - Current
A-Levels - Biology
Nelson and Colne College
09/2022 -
A-Levels - Psychology
Nelson and Colne College
09/2022 -
A-Levels - Maths
Nelson and Colne College
09/2022 -
GCSEs - English
Pendle Vale College
09/2017 - 06/2022
GCSEs - Maths
Pendle Vale College
09/2017 - 06/2022
GCSEs - Art
Pendle Vale College
09/2017 - 06/2022
GCSEs - Geography
Pendle Vale College
09/2017 - 06/2022