Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Sahiba Shafait

Thornton Heath,Croydon

Summary

Organised, communicative and reliable recent business management graduate with valuable experience working in team environments and independently with a reputation for hard work, punctuality and willingness to learn.

Seeking an opportunity in recruitment to leverage these competencies to achieve career goals and contribute to organisational success.


Overview

7
7
years of professional experience
12
12
years of post-secondary education

Work history

Retail team leader

Superdrug
Croydon
03.2019 - Current
  • Ensure smooth running of daily store activities.
  • Cash up tills and count takings to balance books at business close.
  • Approve customer refunds and exchanges upon close item inspection.
  • Manage challenging customer complaints, securing satisfaction and loyalty.
  • Update inventories for reliable stock management.
  • Train new recruits on store procedures; ensuring continuity in service delivery.

Call centre advisor

Al-Khair Foundation
Croydon
03.2018 - 03.2019
  • Stayed calm under pressure, offering empathetic assistance to upset customers.
  • Answered customer enquiries with excellent customer service skills.
  • Engaged clients with sales opportunities to secure valuable transactions.

Education

Bachelor of Science - Business Management

University of Roehampton
London
09.2019 - 08.2023

NVQ Level 3 - Health and Social Care (Health Sciences)

John Ruskin College
Croydon
09.2015 - 08.2018

GCSEs -

Norbury Manor Business And Enterprise College
Thornton Heath, Croydon
09.2010 - 08.2015

Skills

  • Critical evaluation
  • Organisational skills
  • Detail Orientated
  • Effective communication
  • Time-management

Affiliations

  • Started up a small business specialising in cakes and desserts
  • Cooking
  • Reading
  • Travelling

References

References available upon request.

Timeline

Bachelor of Science - Business Management

University of Roehampton
09.2019 - 08.2023

Retail team leader

Superdrug
03.2019 - Current

Call centre advisor

Al-Khair Foundation
03.2018 - 03.2019

NVQ Level 3 - Health and Social Care (Health Sciences)

John Ruskin College
09.2015 - 08.2018

GCSEs -

Norbury Manor Business And Enterprise College
09.2010 - 08.2015
Sahiba Shafait