Sahiba Shafait
Thornton Heath,Croydon
Summary
Organised, communicative and reliable recent business management graduate with valuable experience working in team environments and independently with a reputation for hard work, punctuality and willingness to learn.
Seeking an opportunity in recruitment to leverage these competencies to achieve career goals and contribute to organisational success.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work history
Retail team leader
Superdrug
Croydon
2019.03 - Current
- Ensure smooth running of daily store activities.
- Cash up tills and count takings to balance books at business close.
- Approve customer refunds and exchanges upon close item inspection.
- Manage challenging customer complaints, securing satisfaction and loyalty.
- Update inventories for reliable stock management.
- Train new recruits on store procedures; ensuring continuity in service delivery.
Call centre advisor
Al-Khair Foundation
Croydon
2018.03 - 2019.03
- Stayed calm under pressure, offering empathetic assistance to upset customers.
- Answered customer enquiries with excellent customer service skills.
- Engaged clients with sales opportunities to secure valuable transactions.
Education
Bachelor of Science - Business Management
University of Roehampton
London 2019.09 - 2023.08
NVQ Level 3 - Health and Social Care (Health Sciences)
John Ruskin College
Croydon 2015.09 - 2018.08
GCSEs -
Norbury Manor Business And Enterprise College
Thornton Heath, Croydon 2010.09 - 2015.08
Skills
- Critical evaluation
- Organisational skills
- Detail Orientated
- Effective communication
- Time-management
Affiliations
- Started up a small business specialising in cakes and desserts
- Cooking
- Reading
- Travelling
References
References available upon request.
Timeline
Bachelor of Science - Business Management
University of Roehampton
2019.09 - 2023.08
Retail team leader
Superdrug
2019.03 - Current
Call centre advisor
Al-Khair Foundation
2018.03 - 2019.03
NVQ Level 3 - Health and Social Care (Health Sciences)
John Ruskin College
2015.09 - 2018.08
GCSEs -
Norbury Manor Business And Enterprise College
2010.09 - 2015.08