Grace Carlos
London
Summary
Compassionate healthcare professional with strong foundation in patient care and team leadership, demonstrating exceptional communication and organisational skills. Proven ability to manage complex medical situations while fostering supportive and collaborative environment. Committed to enhancing patient outcomes and fostering culture of continuous improvement within healthcare team.
Overview
29
29
years of professional experience
7
7
years of post-secondary education
Work history
Ward sister / Team Leader - Critical Care
HCA Healthcare UK
London
05.2012 - Current
- Collaborated with multidisciplinary teams to ensure comprehensive care plans were implemented.
- Led multidisciplinary teams to deliver high-quality patient care in critical care settings.
- Developed and implemented care plans tailored to individual patient needs and conditions.
- Mentored and trained junior staff to enhance clinical skills and improve team performance.
- Coordinated patient admissions and discharges to ensure efficient workflow within the unit.
- Oversaw compliance with health and safety regulations to maintain a safe environment for patients and staff.
- Facilitated communication between patients, families, and healthcare professionals to promote understanding of care processes.
- Conducted regular audits of patient records to ensure accuracy and adherence to care protocols.
- Managed staffing schedules to optimise resource allocation and maintain adequate coverage in critical care areas.
- Educated patients and their families on health management and recovery processes.
- Managed patient records and maintained confidentiality in accordance with regulations.
- Conducted assessments to identify patient needs and develop appropriate care strategies.
- Assisted in training junior nursing staff to enhance their clinical skills and knowledge.
- Ensured compliance with health and safety protocols to maintain a safe environment.
- Administered medication accurately to ensure patient wellbeing.
- Ensured patient safety with strict adherence to hospital regulations.
- Developed staff training programmes to enhance nursing skills.
- Advocated for patients' rights; ensured they were informed about their medical conditions and treatments.
- Monitored patient progress regularly, adjusting care plans as needed.
- Liaised with doctors to deliver personalised patient care plans.
- Coordinated patient treatment plans with multidisciplinary teams.
- Adhered to infection control protocols, minimising disease spread in the ward.
- Enhanced staff morale by recognising and rewarding exceptional performance.
- Facilitated smooth shift changes through effective handover procedures.
- Managed nursing team for optimal ward efficiency.
- Improved patient satisfaction by implementing high-quality healthcare practices.
- Handled emergency situations calmly, ensuring swift resolution and minimal distress for patients and staff alike.
- Led regular ward meetings, promoting open communication among staff.
- Demonstrated empathy and understanding when communicating with patients and their families, enhancing overall service experience.
- Maintained up-to-date knowledge of nursing best practices through continuous professional development.
- Achieved positive work environment by fostering team collaboration.
- Streamlined workflow processes for improved patient care.
- Prioritised tasks effectively, meeting critical deadlines within the busy ward environment.
- Monitored ward staff performance and conducted detailed annual appraisals to identify skills and knowledge gaps and arrange appropriate training.
- Cared for acutely unwell patients and complex cases by employing range of clinical ICU skills
- Advised senior management on methods to apply best practice within clinical leadership.
- Provided excellent care with focus on patient safety, comfort and dignity.
- Determined and implemented nursing standards and structures for better patient care practices.
- Maintained comprehensive patient care plans and monitored implementation of physicians' orders.
- Worked closely with fellow nursing professionals to identify strategies for practice development and improvement.
- Documented and evaluated effectiveness of care plans and interventions.
- Led staff to improve patient care through valuable coaching, teaching and mentoring.
- Recognised and managed workplace risks, immediately determining best methods for resolution.
- Precepted new staff nurses to provide education on hospital policies and procedures.
- Handled annual appraisals for employees and facilitated personal development plans in compliance with mandatory training.
- Encouraged learning appropriate learning opportunities for staff members, promoting best practices for high-quality patient care.
- Complied with quality healthcare standards to uphold hospital reputation.
Staff nurse band 5, critical care
NHS The Heart Hospital -UCLH
London
01.2010 - 05.2012
- Provided critical care support to patients in high-pressure environments.
- Monitored vital signs and administered medications to ensure patient stability.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Educated patients and families on post-operative care and recovery processes.
- Assisted in performing complex procedures under the supervision of senior staff.
- Implemented infection control protocols to maintain a safe patient environment.
- Documented patient progress accurately in electronic health records systems.
- Participated in training sessions to enhance clinical skills and knowledge.
- Facilitated recovery with diligent post-operative care.
- Dealt promptly with emergencies, potentially saving lives in critical situations.
- Utilised advanced medical equipment for continuous monitoring of vital signs, promoting swift detection of changes in condition.
- Managed critical care interventions for enhanced patient outcomes.
- Performed invasive procedures competently under supervision; enhanced skill set and confidence level significantly over time.
- Collaborated effectively with multidisciplinary team to ensure comprehensive patient care.
- Oversaw safe transportation of critically ill patients between wards or departments; assured minimal disruption to ongoing treatments.
- Provided expert nursing care to critically ill patients, ensuring optimal health outcomes.
- Offered emotional support to patients' families, fostering a supportive environment during difficult times.
- Conducted thorough handovers at shift change, ensuring seamless continuity of quality care service provision.
- Liaised efficiently with other healthcare professionals regarding treatment plans; improved overall team communication.
- Improved patient comfort by administering medication and performing routine checks.
- Assured high standards of hygiene, cleanliness within the ward for infection control.
Staff Nurse Band 5 Cardiac Ward
HCA Healthcare UK
London
01.2006 - 01.2010
- Delivered high-quality patient care in a fast-paced cardiac ward environment.
- Monitored and assessed patient vital signs, recognising changes and responding promptly.
- Collaborated with multidisciplinary teams to develop and implement comprehensive care plans.
- Administered medications and treatments according to established protocols and guidelines.
- Educated patients and families on cardiac health management and recovery processes.
- Maintained accurate and timely documentation in patient records, ensuring compliance with policies.
- Assisted in training and mentoring junior nursing staff to enhance their clinical skills.
- Implemented infection control measures to maintain a safe and hygienic ward environment.
- Responded promptly to emergencies to minimise health risks.
- Utilised clinical skills in wound management, enhancing healing and recovery rates.
- Conducted regular ward rounds to monitor patient condition regularly.
- Documented patient progress accurately, facilitating informed decision-making in treatment plans.
- Advocated for patients' rights and needs, fostering trust and respect within the healthcare environment.
- Enhanced overall patient experience with compassionate nursing practice.
- Delivered quality patient care through effective communication and teamwork.
- Assisted doctors during medical procedures for successful treatment delivery.
- Implemented discharge planning strategies timely manner to facilitate smooth transitions from hospital into home life.
- Demonstrated flexibility whilst dealing with varying shift patterns to ensure constant coverage of vital services.
- Administered medications for improved patient outcomes.
- Complied strictly with all safety procedures and protocols reducing potential incidents or falls among patients.
Staff nurse
HCA Healthcare UK (Wellington Hospital)
London
12.2004 - 01.2006
- Delivered high-quality patient care by assessing individual needs and coordinating treatment plans.
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes and enhance service delivery.
- Implemented evidence-based practices to improve health and safety standards within the clinical setting - neuro surgical ward
- Monitored vital signs and assessed patient conditions to provide timely interventions as needed.
- Educated patients and families on post-operative care and rehabilitation processes to promote understanding and compliance.
- Implemented infection control protocols to maintain a safe and hygienic environment in neuro-surgical ward.
- Documented patient progress and treatment plans accurately in electronic health records to facilitate effective communication.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Assisted doctors during examinations for efficient healthcare delivery.
- Maintained high standards of cleanliness and hygiene within the ward.
- Provided compassionate emotional support to patients, easing their anxiety.
Staff nurse
The Guildford Nuffield Hospital
Guildford, Surrey
03.2002 - 12.2004
- Delivered high-quality patient care by monitoring vital signs and administering medications.
- Collaborated with multidisciplinary teams to develop and implement comprehensive care plans.
- Educated patients and families on health management and post-discharge instructions.
- Participated in quality improvement initiatives to enhance patient safety and care standards.
- Provided emotional support and counselling to patients and families during challenging times.
- Administered medication for pain management and symptom control.
- Administered intravenous fluids, achieving correct hydration levels in patients.
- Improved patient comfort by providing expert bedside care.
- Identified early warning signs of deteriorating health through vigilant monitoring.
- Delivered exceptional nursing care, resulting in improved patient satisfaction rates.
- Updated patient records meticulously to ensure accurate documentation.
- Facilitated smooth discharge processes for a seamless transition home.
- Monitored vital signs, identifying any significant changes in condition.
- Managed wound dressings, promoting healing and preventing infection.
Staff nurse, critical care
Philippine General Hospital -
Manila, Philippines
06.1999 - 02.2002
- Delivered high-quality patient care in critical care environment whilst collaborating with multidisciplinary teams.
- Assessed and monitored patients' vital signs to detect changes in condition and respond accordingly.
- Administered medications and treatments as prescribed, ensuring adherence to safety protocols and procedures.
- Educated patients and families about treatment plans, fostering understanding and cooperation during recovery.
- Monitored vital signs, identifying any significant changes in condition.
- Administered medication for pain management and symptom control.
- Assisted doctors during examinations for efficient healthcare delivery.
- Provided compassionate emotional support to patients, easing their anxiety.
- Coordinated with pharmacy staff ensuring timely delivery of medicines.
- Improved patient comfort by providing expert bedside care.
- Delivered exceptional nursing care, resulting in improved patient satisfaction rates.
- Adhered strictly to safety guidelines minimising workplace incidents.
Staff nurse
New Era general Hospital
Quezon City, Philippines
06.1997 - 06.1999
- Delivered high-quality patient care by assessing needs and implementing appropriate nursing interventions.
- Collaborated with multidisciplinary teams to ensure comprehensive treatment plans and optimal patient outcomes.
- Educated patients and families on health management and post-discharge care to promote recovery and well-being.
- Monitored vital signs and administered medications in accordance with established protocols and safety guidelines.
- Maintained accurate and timely documentation of patient care activities and assessments to support continuity of care.
- Managed wound dressings, promoting healing and preventing infection.
- Assisted doctors during examinations for efficient healthcare delivery.
- Improved patient comfort by providing expert bedside care.
- Provided compassionate emotional support to patients, easing their anxiety.
- Facilitated smooth discharge processes for a seamless transition home.
- Adhered strictly to safety guidelines minimising workplace incidents.
- Maintained high standards of cleanliness and hygiene within the ward.
- Executed clinical tasks efficiently whilst maintaining attention to detail.
- Increased patient understanding with clear explanation of medical procedures.
Education
Diploma of Higher Education - Healthcare
Institute of Leadership and Management
London 09.2020 - 08.2022
Foundation Degree in Science - Critical Care Nursing
King's College London
London, England 01.2011 - 07.2011
Foundation Degree in Science - Critical Care Nursing
London South Bank University
London, England 09.2010 - 01.2011
Bachelor of Science - Nursing
Wesleyan University
Philippines 06.1992 - 04.1996
Skills
- Neurological assessment
- Intensive care unit procedures
- Sepsis treatment experience
- Patients' family liaison
- Advanced life support
- Telemetry monitoring
- Cardiovascular assessment proficiencies
- Phlebotomy techniques
- Cardio-Pulmonary resuscitation
- High-Dependency unit proficiency
- Medical equipment operation
- Nursing documentation proficiency - EXPANSE
- Nursing documentation proficiency
- Electronic medical records use
- Comfort assurance
- Wound dressing and management
- Hemodynamic monitoring
- Conflict mediation
- Airway suctioning expertise
- Technical equipment operation competence
- Central line maintenance
- Emergency medicine principles
- Skin integrity preservation techniques
- Fall risk reduction expertise
- Therapeutic interaction
- Blood transfusion protocols knowledge
- Rapid response team participation
- Oxygen therapy administration capabilities
- Pain management
- Complex problem resolution
- Basic Life Support Certification
- Emotional resilience
- Ventilator management
- Interdisciplinary collaboration
- Assertive communication
- Clinical assessment
- Pain management techniques
- Health education
- Infection control protocols
- Defibrillator operation
- Patient advocacy
- Bereavement support
- Compassionate care
- Medication Administration
- Infection Control
- Intravenous therapy
- Aseptic technique
- Empathetic communication
- Critical care nursing
- Ventilator care
- De-escalation techniques
- Evidence-Based Practice
- Discretion and confidentiality
- Time management
- Initiative in emergencies
- Decision making under pressure
- Empathy towards patients
- Communication proficiency
- Resilience under pressure
- Adaptability to change
- Critical evaluation
- ECG interpretation
- Health and Safety Compliance
- Flexible
- Communication skills
- Cultural awareness
- Interpersonal communication
- Team Leadership
- Financial reporting
- Resourcefulness
- Conflict Resolution
- Project Management
- Quality Assurance
- Microsoft Office Suite
- Regulatory compliance
- Budget management
- Database management
- Data analysis
Affiliations
- I love travelling, shopping and addicted to Kdrama
Accomplishments
I was awarded Employee of the Quarter last year for the Wellington Hospital- as nominated by my ITU team.
Languages
English
Fluent
Filipino
Native
Arabic
Beginner
References
References available upon request.
Timeline
Diploma of Higher Education - Healthcare
Institute of Leadership and Management
09.2020 - 08.2022
Ward sister / Team Leader - Critical Care
HCA Healthcare UK
05.2012 - Current
Foundation Degree in Science - Critical Care Nursing
King's College London
01.2011 - 07.2011
Foundation Degree in Science - Critical Care Nursing
London South Bank University
09.2010 - 01.2011
Staff nurse band 5, critical care
NHS The Heart Hospital -UCLH
01.2010 - 05.2012
Staff Nurse Band 5 Cardiac Ward
HCA Healthcare UK
01.2006 - 01.2010
Staff nurse
HCA Healthcare UK (Wellington Hospital)
12.2004 - 01.2006
Staff nurse
The Guildford Nuffield Hospital
03.2002 - 12.2004
Staff nurse, critical care
Philippine General Hospital -
06.1999 - 02.2002
Staff nurse
New Era general Hospital
06.1997 - 06.1999
Bachelor of Science - Nursing
Wesleyan University
06.1992 - 04.1996