Summary
Overview
Work history
Education
Skills
References
Timeline
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Ruairi McLaughlin

Glasgow,Scotland

Summary

Detail-oriented with great proficiency in critical evaluation, communication, and written skills. Demonstrates strong decision-making abilities and expertise in Microsoft Office Suite. Proven track record of customer service excellence, effective interpersonal communication, and thorough proofreading. Adept at risk management and committed to delivering high-quality results. Extremely driven and willing to go above and beyond in this role.

Overview

4
4
years of professional experience

Work history

Retail team leader

Morrisons
East Kilbride, South Lanarkshire
05.2023 - Current
  • Supported management in recruitment and staff development processes.
  • Managed challenging customer complaints, securing satisfaction and loyalty.
  • Ensured smooth running of daily store activities for improved customer service.
  • Logged transaction reports for up-to-date sales records.
  • Trained new recruits on store procedures; ensured continuity in service delivery.
  • Handled cash transactions, ensuring accurate till balance at the end of each shift.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Customer assistant

Morrisons
East Kilbride, South Lanarkshire
12.2021 - Current
  • Completed important paperwork everyday in order to keep sales and refund records accurate
  • Multi-tasked to keep customer service levels at optimal capacity at peak times.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Performed daily opening and closing functions and inventory management.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

Education

Scottish Qualifications Certificate -

St Andrew's and St Bride's High School
East Kilbride, South Lanarkshire
08/2015 - 05/2021

Skills

  • Close attention to detail
  • Critical evaluation
  • Communication proficiency
  • Excellent written skills
  • Decision making
  • Microsoft Office Suite
  • Customer service excellence
  • Interpersonal communication
  • Risk Management

Thorough proof reading

References

References available upon request.

Timeline

Retail team leader

Morrisons
05.2023 - Current

Customer assistant

Morrisons
12.2021 - Current

Scottish Qualifications Certificate -

St Andrew's and St Bride's High School
08/2015 - 05/2021

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Ruairi McLaughlin