Sacha Alleyne

• Manage a full portfolio of motor claims from initial report through to settlement
• Assess liability using evidence such as statements, accident reports, and third-party documentation
• Handle disputed claims, reviewing evidence and forming reasoned liability decisions
• Draft professional correspondence to insurers and third parties, including dispute responses and evidence requests
• Liaise with insurers, clients, and third parties to progress claims efficiently while maintaining professionalism
• Prioritise workload, managing time-sensitive cases effectively
• Ensure compliance with policy terms, FCA regulations, and internal procedures
• Maintain accurate and detailed claim records using internal systems

• Acted as first point of contact for new claims, gathering detailed and accurate information
• Assessed initial liability and policy coverage, providing clear and structured guidance to clients
• Managed high volumes of inbound queries in a fast-paced environment
• Maintained accurate documentation and ensured compliance with internal processes

Summer Breaks and Post-Studies

• Delivered high-quality customer service, contributing to multiple 5-star guest reviews
• Managed bookings, payments, and guest enquiries efficiently
• Trained new staff members and supported team development
• Coordinated with internal departments to ensure smooth daily operations

Member for 2 Years, Treasurer for 1 Year

• Managed budgeting and financial tracking for society activities
• Organised events in collaboration with external partners and sponsors
• Maintained accurate financial records and ensured accountability

Part-Time (During Studies) & Full-Time (Holiday Breaks)

• Delivered consistent customer service in a high-volume environment
• Maintained operational standards and supported team efficiency
• Awarded Partner of the Quarter (2019)