Emma Walker

• Managed caseload of claims following internal procedures and service standards.
• Built and maintained strong client relationships.
• Supported coaching and training for new team members as needed.
• Handled vehicle claims from repair instructions to completion.
• Liaised with customers, and repairers to facilitate the repair journey.
• Collaborated with internal departments to enhance customer journey.
• Provided updates and reports to management in a timely manner.
• Handled sensitive client information, maintaining confidentiality at all times.
• Assisted in auditing activities, ensuring compliance across all areas of operation.

I developed my interest in photography into a small business which means I have lots of transferable skills to offer.

My main areas of work were weddings and new born baby shoots.

• Enhanced client journeys by managing consultations, photography sessions, and post-production editing.
• Created natural images by making clients feel comfortable in front of my camera.
• Used excellent communication skills to photograph small children and large groups easily.
• Dealt with my accounts.
• Maintained and refreshed my website to support business operations.
• Regularly refreshed social media platforms to drive engagement and secure new business leads.
• Achieved high client satisfaction reflected in 5-star reviews and referrals.
• Edited photos using software like Adobe Photoshop ensuring delivery of best possible prints for clients.
• Updated professional knowledge continuously attending relevant workshops or courses improving skills and techniques.

• Facilitated health and safety training for staff members.
• Monitored attendance records within personnel office.
• Supported training team to foster engagement and performance improvement.
• Delivered training sessions to stores across Norfolk area.
• Achieved targets while ensuring high levels of service.
• Maintained quality standards throughout Norfolk stores.
• Identified opportunities to enhance training quality proactively.
• Assisted department heads in designing role-specific training programmes.
• Evaluated personnel needs leading to customised training sessions.
• Coordinated workshops and seminars for skill development.