Joe Cleveley Cert CII
Summary
Claims Handler with proven experience managing a diverse portfolio of personal injury and liability claims. Delivering timely and effective claim resolutions while balancing technical accuracy, customer experience, and fraud awareness. Strong background in stakeholder management and client-facing roles, with the ability to adapt communication across a range of industries. Highly organised, with a track record of managing high-volume workloads and complex cases across multiple jurisdictions.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Technical Claims Handler - Casualty
Allianz Insurance Plc
Milton Keynes
2019.05 - Current
- Manage a portfolio of personal injury claims valued up to £100,000
- Handle a broad range of liability claims, including Employers’ Liability, Public Liability, Product Liability, Animal Liability, data breach, and discrimination matters
- Experience handling claims across multiple jurisdictions, including England & Wales, Scotland, and Northern Ireland
- Provide dedicated handling for key policyholders, delivering bespoke claims management, regular client meetings/visits, and structured claims reviews
- Manage relationships with clients across a variety of industries and organisational sizes, adapting communication style accordingly
- Working with solicitors, brokers, loss adjusters, and co-insurers throughout the full claim lifecycle
- Investigate liability and assess quantum to support effective decision-making and claim resolution
Claims Handler - Home Insurance
Allianz Insurance Plc
Milton Keynes
2017.11 - 2019.05
- Handled household insurance claims across both buildings and contents
- Managed new claims notifications predominantly via telephone, with additional claims received through digital claim forms
- Focused on achieving prompt claim settlement to reduce lifecycle times and enhance the overall customer experience
- Ensured all claims were validated thoroughly, including confirming policy coverage, identifying potential fraud risks, and verifying all requirements prior to settlement
- Liaised regularly with a range of suppliers, including loss adjusters, drainage specialists, glazing contractors, and contents providers
- Maintained strong time management and organisational skills to effectively balance a high volume of inbound calls alongside processing post and progressing claims
Business Administration Apprentice
MK Dons Sport and Education Trust
Milton Keynes
2016.08 - 2017.08
- Worked within the National Citizen Service (NCS) team at MK Dons Sport & Education Trust
- Utilised Salesforce to accurately process and manage customer information
- Supported promotional events, engaging directly with customers to raise awareness of the NCS programme and encourage sign-ups
- Developed strong communication and confidence skills through face-to-face interaction and outreach activities
- Played an active role in organising programme delivery, including coordinating transport, venues, and accommodation
- Demonstrated strong organisational and planning skills when managing multiple logistical elements
Education
GCSEs -
Redborne Upper School
AmpthillSkills
- Claims handling and lifecycle management
- Liability assessment
- Quantum evaluation
- Portfolio/caseload management
- Client relationship management
- Time management
- Workload prioritisation
Certification
Cert CII
Timeline
Technical Claims Handler - Casualty
Allianz Insurance Plc
2019.05 - Current
Claims Handler - Home Insurance
Allianz Insurance Plc
2017.11 - 2019.05
Business Administration Apprentice
MK Dons Sport and Education Trust
2016.08 - 2017.08
GCSEs -
Redborne Upper School