Summary
Overview
Work history
Education
Skills
Languages
Custom
References
Timeline
Generic

Madeleine Hazelwood

Woodbridge

Summary

am a motivated and outgoing individual eager to gain experience and employment in an ecology-focused environment. I excel in fast-paced settings and perform well under pressure, consistently meeting tight deadlines. With a strong eye for detail and a flexible, resilient approach, I adapt easily to diverse roles and challenges. My passion for ecology is supported by a solid understanding of UK wildlife and environmental legislation. I am enthusiastic about applying my skills and knowledge to contribute meaningfully to this field.

Overview

11
11
years of professional experience

Work history

Technical Claims Handler

One claim Ltd
Witham
02.2022 - 06.2025
  • Maximising cost control through negotiating the optimum claim settlement.
  • Proactively handling claims, aiming to settle cases within optimum time scales.
  • Gathering relevant evidence and information to accurately assess the value of the claim and recognising potential fraud/recovery indicators.
  • Retrieving claim records to verify policyholder information and coverage before processing claims.
  • Communicating with brokers to decide outcomes of claims and appropriate compensation.
  • Negotiating settlements, working with solicitors and claims professionals to reach beneficial agreements and facilitate compensation.
  • Maintain and manage an excellent relationship with the clients.

Shift Leader

Cafe Nero
Nottingham / Colchester
09.2018 - 02.2022
  • Overseeing or monitoring the team members throughout the assigned shifts.
  • Distributing necessary tasks and duties and assessing employee performance.
  • Encouraging a safe and healthy work environment.
  • Monitored safety standards, checking equipment and guaranteeing staff adhered to safe work procedures.
  • Demonstrated expertise in diverse brewing techniques, advising staff on optimal drinks preparation.
  • Expertly handled daily store operations in the absence of management, providing secure, reliable and deputising support.

Key Holder

Jollyes Petfood Superstore
08.2020 - 09.2021
  • Providing leadership support in the absence of management.
  • Understanding store sales plan and company sales goals.
  • Helping drive sales by increasing key performance indicators.
  • Covering the sales floor zone and ensuring that assigned areas are up to visual standards.
  • Opening and closing the store, handling operational procedures.
  • Providing customer service.

Assistant/ Relief Manager

Tangala Safari Park
08.2019 - 01.2020
  • Company Overview: Kruger Park
  • Ensuring that the workplace was safe at all times and the environment was a pleasant one for staff members.
  • Ensuring a safe and enjoyable atmosphere for guests.
  • Communicating with people from different countries/cultures effectively.
  • Stock checking and planning.
  • Managing the lodge's operational procedures.
  • Book Keeping.
  • Educating guests on the surrounding environment including South African ecology and conservation.
  • Kruger Park

Barista

Cafe in the Park
Colchester
03.2014 - 08.2017
  • Company Overview: Colchester
  • Prepared and served beverages.
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Optimised customer experience, serving each guest with a sincere and positive attitude.
  • Colchester

Education

Certificate of Higher Education - Ecological Consultancy

Ecology Training UK
03.2025 -

Bachelor of Science - Zoology

University of Nottingham
Nottingham
09.2016 - 07.2020

Skills

  • Knowledge of UK wildlife
  • Knowledge of UK wildlife legislation
  • Knowledge and experience of ecological surveying
  • QGIS
  • Time Management
  • Leadership
  • Excel
  • QGIS
  • Teamwork
  • Excellent oral & written communication
  • Statistical Analysis
  • Detail Orientated


Languages

English

Custom

  • Stuart Gee, Claims Manager, One Claim Ltd, stuart.gee@oneclaim.co.uk, 07747895478
  • Bronte McDonald, Assistant Manager, Caffe Nero, brontemcdonald@icloud.com, 07563538537

References

References available upon request.

Timeline

Certificate of Higher Education - Ecological Consultancy

Ecology Training UK
03.2025 -

Technical Claims Handler

One claim Ltd
02.2022 - 06.2025

Key Holder

Jollyes Petfood Superstore
08.2020 - 09.2021

Assistant/ Relief Manager

Tangala Safari Park
08.2019 - 01.2020

Shift Leader

Cafe Nero
09.2018 - 02.2022

Bachelor of Science - Zoology

University of Nottingham
09.2016 - 07.2020

Barista

Cafe in the Park
03.2014 - 08.2017

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Madeleine Hazelwood