Ryan Stephen Campbell
Livingston,West Lothian
Summary
Dynamic professional with a strong foundation in adaptive leadership and customer service excellence. Demonstrates proficiency in profit and loss reports, KPI tracking, and cash handling efficiency, ensuring ethical responsibility and health and safety consciousness. Known for a positive attitude and problem-solving skills, driven by scientific curiosity to continuously improve processes.
Overview
1
1
Certification
13
13
years of professional experience
Work history
Deputy Store Manager
Aldi
Livingston , West Lothian
2019.06 - 2026.07
- Coordinated daily store operations, ensuring optimal stock levels, efficient staff rotas, and high customer service standards.
- Managed staff operations, supervising staff performance and delegating tasks to maintain store standards.
- Monitored team performance, identifying individuals needing additional training and support to enhance overall store effectiveness.
- Streamlined stock management process, overseeing receipt of merchandise, shelf replenishment, and control of shrinkage.
- Monitored stock levels and ordered supplies based on inventory needs.
- Oversaw store layout and visual merchandising, enhancing shopping experience and maximising sales.
- Engaged with customers to better understand needs and deliver excellent service.
- Addressed customer complaints, resolving issues promptly to uphold high satisfaction levels.
- Collaborated with team members to achieve store and company KPIs.
- Maintained robust cash management system.
Shift Manager
McDonald's
Aberdeen, Aberdeenshire
2013.05 - 2018.06
- Supervised team of 15+ staff, delegating tasks and managing schedules to optimise shift efficiency.
- Coordinated kitchen and front-of-house teams to ensure seamless service during peak hours, enhancing guest experience.
- Maximised customer engagement and satisfaction through consistent delivery of excellent customer service, fostering loyalty.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Monitored inventory levels, placing timely orders to prevent stockouts and manage excess inventory effectively.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Upheld safety standards by maintaining a clean work environment, reducing potential hazards.
Education
Higher National Diploma - Engineering
West Lothian College
LivingstonNVQ Level 2 - Engineering
West Lothian College
LivingstonNVQ Level 3 - Engineering
West Lothian College
LivingstonAdvanced Higher - History
Deans Community High School
LivingstonAdvanced Higher - Biology
Deans Community High School
LivingstonHigher - Chemistry
Deans Community High School
LivingstonHigher - English
Deans Community High School
LivingstonHigher - Physical Education
Deans Community High School
LivingstonSVQ Level 2 - Administration
Deans Community High School
LivingstonSkills
- Profit and loss reports
- KPI tracking
- Inventory management
- Cash handling
- Health and safety consciousness
- Customer service excellence
- Problem-solving
- Adaptive leadership
- Ethical responsibility
- Positive attitude
- Scientific curiosity
Certification
- Fist Aid certified
Hobbies and interests
- Gamer and build my own PC's
- Reading
- Outdoors and camping
- Traveling
Career goals
- I am always looking for progression and new challenges in any career I enter and would love to find my forever career where I can find new challenges and responsibility's.
Accomplishments
- Successfully completed my Bronze and Silver Duke of Edinburgh awards.
Timeline
Deputy Store Manager
Aldi
2019.06 - 2026.07
Shift Manager
McDonald's
2013.05 - 2018.06
SVQ Level 2 - Administration
Deans Community High School
Higher - Physical Education
Deans Community High School
Higher - English
Deans Community High School
Higher - Chemistry
Deans Community High School
Advanced Higher - Biology
Deans Community High School
Advanced Higher - History
Deans Community High School
NVQ Level 3 - Engineering
West Lothian College
NVQ Level 2 - Engineering
West Lothian College
Higher National Diploma - Engineering
West Lothian College