Tina Cross
Bristol,Bristol
Summary
Dynamic Deputy Store Manager with strengths in team leadership and operational oversight. Drives high customer satisfaction through effective complaint resolution and exceptional service standards. Enhances store performance by implementing strategic stock management and visual merchandising practices.
Overview
12
12
years of professional experience
Work History
Deputy Store Manager
The Works
Bristol, Bristol
09.2014 - Current
- Managed daily operations, supervising staff performance and delegating tasks to maintain store standards.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Monitored stock levels and ordered supplies to maintain inventory.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Oversaw store layout and visual merchandising, enhancing shopping experience and maximising sales.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Addressed customer complaints, resolving issues promptly to uphold high satisfaction levels.
- Dealt with customer complaints calmly and effectively, resolving issues with smart solutions.
- Provided accurate information to customers upon request.
Education
GCSEs -
Pen Park Girls School
Bristol 06.1973 - 06.1973
Skills
- Stock management
- Inventory control
- Visual merchandising
- Store layout planning
- Cash handling efficiency
- Profit and loss reports
- Employee training
- Task delegation
- Scheduling
- Upselling techniques
- Customer service
- Team leadership
- Positive attitude
Timeline
Deputy Store Manager
The Works
09.2014 - Current
GCSEs -
Pen Park Girls School
06.1973 - 06.1973