Summary
Overview
Work history
Skills
Languages
References
Timeline
Generic

Najwan Hamid

Derby,Derbyshire

Summary

A dedicated professional with expertise in merchandise displaying, stock rotation practices, and product display creativity. Demonstrates exceptional cash handling efficiency, time management expertise, and communication prowess. Proven leadership excellence in managing staff, implementing waste management procedures, and overseeing performance management. Adept at generating profit and loss reports, managing sales floors, and training and developing employees. Skilled in issuing refunds and calculating discounts, with a career goal of enhancing retail operations and driving sales growth.

Overview

4
4
years of professional experience

Work history

Deputy Store Manager

Headway Charity Shop
Derby, Derbyshire
10.2024 - Current
  • Upheld company policies at all times whilst dealing with staff or customers' issues.
  • Handled cash desk operations diligently ensuring no discrepancies at end of day tally.
  • Made sure merchandise was displayed attractively, led to increase in footfall.
  • Leaded by example on delivering excellent customer service as per company's guidelines.
  • Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
  • Conducted risk assessments for improved health and safety protocols.
  • Fostered team spirit by conducting regular staff training and development programmes.

Sunday Supervisor

Headway Charity Shop
Derby, Derbyshire
05.2021 - 10.2024
  • Managed daily operations to increase productivity.
  • Identified potential risks and mitigated them through proactive measures.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Fostered a positive work culture to boost employee morale.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.

Skills

  • Merchandise displaying
  • Stock rotation practices
  • Product display creativity
  • Cash handling efficiency
  • Time management expertise
  • Communication prowess
  • Leadership excellence
  • Waste management procedures
  • Performance Management
  • Staff management
  • Profit and loss reports
  • Sales floor management
  • Employee training and development
  • Refund issuing
  • Discount calculation

Languages

English
Intermediate
Arabic
Native

References

References available upon request.

Timeline

Deputy Store Manager

Headway Charity Shop
10.2024 - Current

Sunday Supervisor

Headway Charity Shop
05.2021 - 10.2024

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Najwan Hamid