Ruth Pender
Livingston,West Lothian
Summary
Experienced Supervisor with over 6 years in the hospitality industry, adept at managing event operations within hotel settings. Flexible, proactive, and able to work under pressure in a fast-paced environment. Easily adaptable to new environments and keen to learn new skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Conference and banqueting supervisor
Dalmahoy Hotel and Country Club
Edinburgh
04.2023 - Current
- Supervising conference & banquet operations, ensuring smooth event execution.
- Managing and training staff to maintain high service standards.
- Liaising with clients and departments to meet event requirements.
- Ensuring compliance with health, safety, and licensing regulations.
- Strong problem-solving, organisational, and customer service skills.
- Liaised with clients to understand requirements, delivering customised solutions.
- Briefing staff on event schedules and operations.
- Supervised events including corporate conferences, weddings, gala dinners, sports teams and government officials.
- Communicating with kitchen and front-of-house teams for seamless service.
Food and beverage supervisor
Macdonald Houstoun House
Uphall, West Lothian
09.2022 - 03.2023
- Supervised restaurant and bar service, ensuring high standards and guest satisfaction.
- Ensured compliance with health, safety, and hygiene regulations.
- Handled guest requests, complaints, and premium service to enhance customer experience.
- Coordinated with kitchen and front-of-house teams for seamless service.
- Worked on events as and when required including weddings and private functions.
Conference and banqueting supervisor
Dalmahoy Hotel and Country Club
Edinburgh
01.2022 - 08.2022
- Supervising conference & banquet operations, ensuring smooth event execution.
- Managing and training staff to maintain high service standards.
- Liaising with clients and departments to meet event requirements.
- Ensuring compliance with health, safety, and licensing regulations.
- Strong problem-solving, organisational, and customer service skills.
- Liaised with clients to understand requirements, delivering customised solutions.
- Briefing staff on event schedules and operations.
- Supervised events including corporate conferences, weddings, gala dinners, sports teams and government officials.
Conference and banqueting team member
Dalmahoy Hotel and Country Club
Edinburgh
02.2019 - 01.2022
- Provided a smooth service to all guests enhancing their experience.
- Served food and drinks to guests, providing an exceptional dining experience.
- Handled queries with utmost professionalism thus ensuring customer satisfaction.
- Demonstrated strong multitasking skills handling multiple responsibilities.
- Set up venues for successful events by arranging tables, chairs and decorations.
- Polished glasses and cutlery to pristine standards.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
Education
GCSEs -
Deans Community High School
Livingston, West Lothian 08.2015 - 01.2020
Barista Training
Granton College
EdinburghCocktail Training
Granton College
EdinburghWSET Level 1 in wines
Granton College
EdinburghSkills
- Organised
- Creative thinking
- Interpersonal communication
- Customer Service
- Problem Solving
- Team Leadership
- Attention to Detail
- Strong work ethic
- Bartending experience
- Banquet setup expertise
Timeline
Conference and banqueting supervisor
Dalmahoy Hotel and Country Club
04.2023 - Current
Food and beverage supervisor
Macdonald Houstoun House
09.2022 - 03.2023
Conference and banqueting supervisor
Dalmahoy Hotel and Country Club
01.2022 - 08.2022
Conference and banqueting team member
Dalmahoy Hotel and Country Club
02.2019 - 01.2022
GCSEs -
Deans Community High School
08.2015 - 01.2020
Barista Training
Granton College
Cocktail Training
Granton College
WSET Level 1 in wines
Granton College
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