Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ferdinando Paolino

Conference and Banqueting Manager
Haarlem,The Netherlands

Summary

Dynamic professional with strong leadership, customer service, and team collaboration skills. Committed to driving success and efficiency.

Experienced in event coordination and team management, with a focus on seamless execution and client satisfaction.

While adaptable across all F&B outlets, I’m particularly drawn to event management for its unique challenges and exciting variety.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Banqueting manager

Hilton Amsterdam Airport Amsterdam
Schiphol Amsterdam , North Holland
04.2023 - Current
  • Worked closely with the sales team to attract more business opportunities.
  • Delivered exceptional guest services, leading to a high rate of repeat bookings from satisfied clients.
  • Improved event profitability through effective resource management and streamlined workflows.
  • Cultivated strong relationships with clients and suppliers, driving repeat business and cost-effective solutions.

C&E assistant manager

Hilton Manchester Deansgate
Manchester, Great Manchester
01.2021 - 03.2023
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Designed and implemented training to further develop staff based on business goals.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Conducted team meetings on a regular basis, promoting open communication within the team.

Senior F&B supervisor

Hilton Manchester Deansgate
Manchester, Great Manchester
01.2019 - 12.2020
  • Supervised daily operations of all food and beverage outlets, ensuring high standards of service, cleanliness, and guest satisfaction across multiple dining areas.
  • Coordinated with kitchen and service teams to ensure smooth operations, efficient delivery of food and beverages, and exceptional guest experiences.
  • Monitored inventory and ordering, ensuring optimal stock levels and cost control while minimizing waste and ensuring timely replenishment of supplies.
  • Handled guest feedback and complaints, providing swift and professional resolutions to ensure an exceptional dining experience and maintain guest loyalty.

Shift leader

Hilton manchester Deansgate
Manchester, Great Manchester
06.2018 - 12.2018
  • Led daily operations of the restaurant and bar, ensuring smooth service, timely food and beverage delivery, and high guest satisfaction throughout shifts.
  • Supervised and coordinated staff, ensuring optimal performance, adherence to service standards, and efficient teamwork during peak hours.
  • Managed guest relations, addressing any concerns or requests promptly to ensure a positive and memorable dining experience.
  • Oversaw inventory and stock levels, ensuring that the bar and restaurant were well-stocked, minimizing waste, and supporting cost control measures.

Education

Diploma of Higher Education - Hospitality

– Istituto Professionale Alberghiero
Alghero, Sardegna, Italy
09.2007 - 06.2012

Skills

  • Positive attitude
  • Client Relationship Management
  • Organised
  • Accountable
  • Task execution
  • Multiple language fluency

Languages

English
Advanced
Italian
Native
Spanish
Advanced

Timeline

Banqueting manager

Hilton Amsterdam Airport Amsterdam
04.2023 - Current

C&E assistant manager

Hilton Manchester Deansgate
01.2021 - 03.2023

Senior F&B supervisor

Hilton Manchester Deansgate
01.2019 - 12.2020

Shift leader

Hilton manchester Deansgate
06.2018 - 12.2018

Diploma of Higher Education - Hospitality

– Istituto Professionale Alberghiero
09.2007 - 06.2012

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Ferdinando PaolinoConference and Banqueting Manager