Marcio Alves
Summary
Driven professional with knack for strategic planning and team leadership, well-suited for Operations Manager role. Skilled in project management and process optimisation, with strong communication and problem-solving abilities. Ready to streamline operations and elevate organisational performance.
Overview
11
11
years of professional experience
21
21
years of post-secondary education
Work history
Conference and Banqueting Operations Manager
Handpicked Hotels-Rhinefield House Hotel
Brockenhurst, Hampshire
12.2024 - Current
- Devised operational policies to ensure regulatory compliance and adherence to best practices.
- Developed risk mitigation strategies, maintaining business continuity during crises.
- Directed implementation of safety protocols, enhancing workplace conditions significantly.
- Encouraged innovative thinking within the team, fostering a culture of growth and development.
- Implemented quality control measures, enhanced product standards.
- Led teams to achieve business objectives on time and within budget constraints.
Assistant Manager
Sheens fall Lodge
Kenmare
06.2024 - 12.2024
- I am overseeing the Falls Restaurant , Falls lounge , Room Service and Events.
Restaurant Manager
Ashdown Park Hotel
06.2023 - 06.2024
- I am responsibility for running shis in our fine dining, two rosette Anderida Restaurant
- Ensuring that the restaurant consistently operates to a 2 AA Rosette standard and endeavour to make every meal a 'special occasion' for guests
- I motivate and lead a dedicated team to ensure that high standards are consistently maintained, and procedures are followed and I play an important role in the achievement of sales within the Restaurant.
Senior Restaurant Assistant Manager
Grantley Hall
11.2022 - 06.2023
- Oversee the functioning and productivity of the Flecthers Restaurant: Recruiting, interviewing and orienting new sta members;
- Monitoring and evaluating sta performance; Motivating and inspiring sta and facilitating personal growth;
- Managing a departmental budget and forecasting budgetary requirements; Setting strategic long and short-term departmental goals and evaluating outcomes;
- Ensuring high levels of productivity are maintained; Ensuring the highest levels of quality are met;
- Communicating job expectations to sta and distributing tasks; Conducting training for continued skills improvement;
- Reduced turnover Fostering a productive and positive working environment; Connection and guest satisfaction;
- Creation of culinary concepts along with Chef
Assistant Restaurant Manager
Summer Lodge Country House Hotel
10.2021 - 11.2022
- Restaurant service Bar service
- Preparing restaurant for service, serving guests, including hosting, sommelier, planning, preparing table plans, planning reservations, upselling menu explanations, helping with dietary requests
- Laying up restaurant and function rooms, clearing
- Preparing bar for service, including setting up bar for dinner functions
- Ensuring bar is correctly stocked, handling payment
- Helping maintenance of the hotel and housekeeping when needed
- Showing around the hotel to the guests, explaining the hotel facilities and the city's attractions.
Assistant Restaurant Manager
Bovey Castle Hotel & Spa
04.2021 - 10.2021
- To be responsible for overseeing the smooth running of all Food and Beverage related throughout the hotel as requested, working closely with all teams to ensure the company standards are constantly maintained.
Operations Supervisor(F&B)
Rhinefield House Hotel & Spa
11.2019 - 04.2021
- Working alongside with the operations Manager to support/Organize the overall operation for the Food and beverage department (Two Restaurants, Bar, Functions, Weddings.
Head Waiter
The Gleneagles Hotel
11.2018 - 11.2019
- Company Overview: 3 Michelin Keys, Scotland
- Re-opening of the Streathern Restaurant and training all the team to achieve and make this Restaurant one of the best in The world
- The Strathearn is a classical Franco-Scottish fine dining restaurant with a real sense of romance where I was in charge of a team 15/18 to Run Breakfast/Dinner Service.
- 3 Michelin Keys, Scotland
Senior Chef de Rang
Belmond La Residencia
Palma de Mallorca
03.2018 - 11.2018
- Company Overview: 2 Michelin Keys, Palma de Mallorca
- Seasonal Job - the Resort it is Open From March To November
- -Ensure that the Opening duties are carried out
- -Ensure that the restaurant is clean and tables are set up according to standards
- -Prepare the waiter stations ready for service, ensure that crockeries polished
- -Prepare for the briefing by learning the menus and beverages
- -Be alert, support the The Restaurant manager and other colleagues when needed
- -Prepare the Mise en Place, ensure table maintenance is always spot on
- Food always first; serve the dishes straight away and explain them to the guests
- -When busy help the Associates to bring the dishes
- -Report complains immediately to HW or Manager
- -Provide knowledgeable cheese and coee service
- -Ensure that the Closing duties are carried out, never leave anything dirty behind for the next day
- -Cheese to be packed properly
- -Mark breakages / wastage correctly
- -Focus on the front of house but help out in the pantry when possible
- 2 Michelin Keys, Palma de Mallorca
Head waiter
Cliveden House Hotel
Taplow, United Kingdom
11.2017 - 03.2018
- Company Overview: 2 Michelin Keys, Taplow, Berkshire, United Kingdom
- To proactively communicate to colleagues and line managers incorporating customer feedback and new ideas for continuous improvement of customer service
- To ensure knowledge of the hotel, clients and services are maintained at all times and are promptly oered to all guests and clients to ensure that their expectations of their experience are exceeded
- To undertake additional responsibility as requested which may involve working in other areas of the business
- 2 Michelin Keys, Taplow, Berkshire, United Kingdom
Chef De Rang
Lympstone Manor Hotel
Exmouth, United Kingdom
04.2017 - 11.2017
- Company Overview: 1 Michelin Star/2 michelin keys, Exmouth, Devon
- You will need to be motivated and well organised
- You will need good communication skills, and a clear understanding of what your HOD requires
- You will need the ability to work both as part of a team, and be able to lead from the front
- You will be expected to provide your HOD with all the support they need, and have a positive and flexible attitude towards your working environment
- Customer service & satisfaction
- To interact with customers in a way to exceed expectations encouraging customer feedback and taking ownership to decide appropriate action
- To positively and proactively contribute to the success of your team by sharing best practice and adopting a helpful and friendly approach towards colleagues
- Interact with customers in a professional, friendly and confident manner
- To follow Lympstone Manors Order of Service always
- To keep complaints/issues to a minimal level
- All complaints to be referred up the line to the Restaurant manager
- To proactively communicate to colleagues and line managers incorporating customer feedback and new ideas for continuous improvement of customer service
- To ensure knowledge of the hotel, clients and services are maintained at all times and are promptly oered to all guests and clients to ensure that their expectations of their experience are exceeded
- To undertake additional responsibility as requested which may involve working in other areas of the business
- Standards, order of service and product knowledge
- To have a complete knowledge of product oering and the Standards & Order of Service, and to deliver the products in a way to maximise sales and customer satisfaction
- Key Tasks
- To understand and follow Lympstone Manors Standards of Service always
- To ensure Lympstone Manor Order of Service is met always
- Show an in-depth knowledge of all menus oered
- To take responsibility for self-development, learning new skills which enhance your ability within Lympstone Manor
- To discuss and agree performance objectives with your line manager, contributing to personal and business success
- 1 Michelin Star/2 michelin keys, Exmouth, Devon
Food & Beverage Manager
Buckland Tout-Saints Hotel
Kingsbridge
02.2017 - 06.2017
- Company Overview: Kingsbridge, United Kingdom
- -Operate in a manner which focuses on teamwork, consistent quality and standards
- -Assist with the training of new employees
- -Monitor sta daily, ensuring that sta deliver the highest standards of customer service at all times
- -Ensure sta are presentable and adhering to departmental uniform standards at all times
- -Ensure that all front of house areas are adequately staed to ensure customers receive the highest standard of service
- -Ensure that all front of house fixtures and fittings are in fully working order and report any problems immediately
- -Act as a vital communication link between the General Manager, Food & Beverage Manager and ensure accurate and eective communication with all sta regarding departmental changes
- -Have full knowledge of menu items for example - preparation of dishes, ingredients, cooking methods, allergens etc
- -Be responsible for the ordering & controlling of stock and ensure date rotation is adhered to
- -Allocate sta breaks in accordance with regulations without leaving the department compromised or short staed.
- Recognise and reward sta members when exceptional customer service or work performance is displayed.
- Kingsbridge, United Kingdom
Floor Manager
My Cafe Restaurant/Cafe
Manama
10.2017 - 02.2017
- Company Overview: Manama, Bahrain
- -Hiring and Training , Hire sta members, waiters
- -Overseeing Operations, -Ordering and Managing Inventory, -Building Sales and Profits;
- -Setting Goals for performance and Deadlines in ways that comply with company's plans and Vision
- -Organizing workflow and ensuring that employees understand their duties tasks
- -Monitoring employee productivity and providing constructive feedback and coaching.
- Manama, Bahrain
Restaurant Supervisor
Buckland Tout-Saints Hotel & Restaurant
Goveton
02.2014 - 02.2015
- Company Overview: Goveton, United Kingdom
- Restaurant service Bar service
- Preparing restaurant for service, serving guests, including hosting, sommelier, planning, preparing table plans, planning reservations, upselling menu explanations, helping with dietary requests
- Laying up restaurant and function rooms, clearing
- Preparing bar for service, including setting up bar for dinner functions
- Ensuring bar is correctly stocked, handling payment
- Helping maintenance of the hotel and housekeeping when needed
- Showing around the hotel to the guests, explaining the hotel facilities and the city's attractions.
- Goveton, United Kingdom
Education
EQF level 5 -
Hospitality and Tourism of Portugal Schools - EHTC
01.2008 - 06.2025
Solicitors and Administration EQF level 6 - undefined
Higher Institute of Accounting and Management Coimbra
01.2005 - 04.2008
WSET LEVEL 2 - Wines and Spirits
Wine & Spirit Education Trust
02.2024 - 03.2024
Bachelor of Business Administration - Hotel Management
Escola De hotelaria e Turismo de Coimbra
/2010 - Select/2012
High School EQF level 4 - undefined
Technical Institute, Artistic and Professional
Skills
- Flexible
- Communicating
- Good communication skills
- Eective communication
- Confident
- Well organised
- Friendly
- Leadership
- Take responsibility
- Proactively
- Self-development
- Part of a team
- Teamwork
- Administration
- Allergens
- Beverages
- Budget management
- Departmental budget
- Continuous improvement
- Complaint management
- Conflict Resolution
- Cooking
- Artistic
- Guest satisfaction
- Customer satisfaction
- Customer Service
- Customer feedback
- Dishes
- Constructive feedback
- Food and Beverage
- Food & Beverage
- Forecasting
- Hotel Management
- Housekeeping
- Evaluating sta
- Polishing
- Interviewing
- Hospitality
- Personal hygiene
- Sta training
- Wines
- Maintenance
- Cost control
- Motivating
- Health and safety regulations
- Performance objectives
- Restaurant Management
- Restaurant service
- Bar service
- Menu items
- Restaurant
- Sales techniques
- Sales
- Service delivery
- Managing Inventory
- Communication link
Languages
English
French
Portuguese
Spanish
Personal Information
- Date of birth: 06/18/85
- Gender: Male
- Nationality: PT
Timeline
Conference and Banqueting Operations Manager
Handpicked Hotels-Rhinefield House Hotel
12.2024 - Current
Assistant Manager
Sheens fall Lodge
06.2024 - 12.2024
WSET LEVEL 2 - Wines and Spirits
Wine & Spirit Education Trust
02.2024 - 03.2024
Restaurant Manager
Ashdown Park Hotel
06.2023 - 06.2024
Senior Restaurant Assistant Manager
Grantley Hall
11.2022 - 06.2023
Assistant Restaurant Manager
Summer Lodge Country House Hotel
10.2021 - 11.2022
Assistant Restaurant Manager
Bovey Castle Hotel & Spa
04.2021 - 10.2021
Operations Supervisor(F&B)
Rhinefield House Hotel & Spa
11.2019 - 04.2021
Head Waiter
The Gleneagles Hotel
11.2018 - 11.2019
Senior Chef de Rang
Belmond La Residencia
03.2018 - 11.2018
Head waiter
Cliveden House Hotel
11.2017 - 03.2018
Floor Manager
My Cafe Restaurant/Cafe
10.2017 - 02.2017
Chef De Rang
Lympstone Manor Hotel
04.2017 - 11.2017
Food & Beverage Manager
Buckland Tout-Saints Hotel
02.2017 - 06.2017
Restaurant Supervisor
Buckland Tout-Saints Hotel & Restaurant
02.2014 - 02.2015
EQF level 5 -
Hospitality and Tourism of Portugal Schools - EHTC
01.2008 - 06.2025
Solicitors and Administration EQF level 6 - undefined
Higher Institute of Accounting and Management Coimbra
01.2005 - 04.2008
High School EQF level 4 - undefined
Technical Institute, Artistic and Professional
Bachelor of Business Administration - Hotel Management
Escola De hotelaria e Turismo de Coimbra
/2010 - Select/2012
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