Russ Duce
Bradford,West Berkshire
Summary
A dedicated professional with extensive knowledge in housing law and social housing procedures, adept at report-writing and time-management. Demonstrates the ability to communicate confidently and effectively with both customers and colleagues, ensuring respectful interactions. Skilled in managing workloads independently while adhering to policies and timescales, identifying support needs, and implementing solutions for successful outcomes. Committed to employing empathy to deliver tailored information and actions that achieve positive results for individuals.
I have completed many courses through my time at Foundation/Inspire North including (but not limited to) Drug/Alcohol use, Mental Health, Decent Homes Standards, First Aid, Safeguarding, Diversity and Inclusion, Income maximisation and benefit advice, Health and safety, ASB, Data Protection and GDPR.
I have a full driving licence and access to a vehicle.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work history
Warehouse Logistics Operator
Duftons Plumbing Merchants
Leeds, West Yorkshire
2025.04 - Current
- Transportation and delivery of goods to various sites across the UK.
- Loading of vehicles for deliveries.
- Collection of stock from other providers
- Conducted regular audits to maintain stock accuracy.
- Improved warehouse efficiency by implementing new logistics strategies.
- Oversaw import and export procedures to ensure timely deliveries.
- Troubleshot logistical issues promptly, ensured minimal disruptions to operations.
- Reviewed delivery documentation to verify stock counts, escalating discrepancies.
- Packaged and labelled outbound goods with clear, accurate information to limit delivery issues.
- Updated databases with goods in and out to reflect current activity and supplies.
- Stacked goods according to health and safety guidelines to limit damage and risk.
- Loaded and unloaded deliveries safely according to HSE guidelines.
- Organised storage areas and rotated stock to maintain quality and minimise waste.
- Transported inbound goods to appropriate stock areas, storing safely and securely.
- Greeted couriers and processed deliveries in online systems for accurate inventory management.
- Implemented safety measures, reduced workplace incidents significantly.
- Manage transportation routes for maximum efficiency with time and fuel.
- Optimised warehouse layouts, improving inventory management efficiency.
- Implemented continuous improvement initiatives to reduce transportation costs.
Housing Support Worker
Foundation // Inspire North
Leeds, West Yorks
2008.01 - 2025.04
- Supported individuals facing eviction to negotiate with landlords or housing associations for better outcomes.
- Oversaw timely rent collection from tenants; ensured smooth operation of the housing unit.
- Delivered education sessions on tenancy rights and responsibilities, empowering informed decision-making amongst residents.
- Conducted initial assessments on incoming clients, aiding in appropriate service provision.
- Liaised with mental health professionals for optimal resident support and care coordination.
- Ensured safety and wellbeing of tenants through regular property maintenance checks.
- Addressed conflicts between tenants effectively, fostering a harmonious living environment.
- Assisted in finding suitable accommodation for homeless individuals, contributing to rehousing success rates.
- Achieved improved living conditions for clients by assessing their housing needs.
- Facilitated smoother transition into independent living by providing life skills training.
- Identified risk factors in living environments; implemented preventative measures promptly.
- Managed emergency situations promptly whilst adhering to policies and procedures.
- Organised social activities to foster community spirit within the housing unit.
- Maintained accurate records of client interactions, ensuring continuity of care.
- Coordinated with local agencies for additional care services, enhancing resident's quality of life.
- Increased tenant's self-sufficiency with budgeting advice and financial planning sessions.
- Provided emotional support to residents, promoting a sense of community and security.
- Actively participated in staff meetings; contributed valuable insights towards improving service delivery.
- Developed personalised care plans to meet individual client needs.
- Advocated on behalf of tenants at housing hearings, securing fair treatment and rights protection.
- Carried out regular planning reviews and assessments, ensuring service users receive best-possible support.
- Provided person-centred advice and guidance, aiding service user progress towards independent living.
- Developed and implemented target client support plans, carrying out thorough risk assessments in line with young persons safeguarding regulations.
- Completed accurate and thorough reports on weekly client visits and interactions, updating relevant plans and risk assessments where appropriate.
- Offered bespoke support to young service users, aiding their work towards optimised independence.
- Managed a large caseload of clients covering varied needs, including mental health, homeless and alcohol misuse issues.
- Ensured service users felt confident in effective budgeting and rent payment through group and individual workshops.
- Supported clients with rehabilitation and socialisation in community settings.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Collaborated with external support providers to maintain good care continuity.
- Counselled clients through difficult times using approved and compassionate strategies.
- Liaised with external and internal professionals to provide holistic support.
- Adapted support where possible to increase service accessibility.
- Assisted service users to obtain and access community resources.
- Listened to clients' current struggles to signpost relevant support.
- Reported on clients' progress to evaluate service impact.
- Identified key client needs to develop targeted support programmes.
- Developed tailored action plans whilst prioritising pressing concerns.
- Recommended clients for specific treatment programmes to aid timely recovery.
Stores operative
RSL Steeper and Sons
Leeds, West Yorks
2006.05 - 2008.01
- Updated inventory data accurately into the database system, minimising errors in record-keeping.
- Loaded and unloaded delivery vehicles efficiently whilst observing proper handling techniques.
- Fostered better team collaboration with effective communication and teamwork skills.
- Utilised warehouse equipment safely to facilitate faster loading and unloading of goods.
- Conducted regular checks on goods received, ensured alignment with purchase orders.
- Conducted routine maintenance on equipment, prolonged lifespan of tools.
- Managed daily dispatch schedules, ensuring timely deliveries of customer orders.
- Performed regular audits on stock levels, prevented potential shortages or excesses in the future.
- Achieved efficient inventory management by regularly maintaining and updating stock records.
- Streamlined product retrieval process, increased speed of order fulfilment.
- Ensured smooth operations for warehouse through punctual and accurate order deliveries.
- Packed items securely to prevent damage during transportation process.
- Assisted in reducing stock discrepancies for improved accuracy in inventory management.
- Maintained cleanliness and organisation within store area, contributing to a safer work environment.
- Helped improve team productivity by providing support to fellow operatives whenever needed.
- Booked and logged new stock into computer system to maintain correct inventory.
- Stored and located goods received into warehouse for quick collection.
- Received goods deliveries, checking order forms matched goods received.
- Used forklift to transport goods across warehouse safely and securely.
- Picked and packed products securely from warehouse areas to guarantee safe transfer and delivery.
- Counted stock levels of site packaging materials and PPE, alerting supervisor of low stock.
- Demonstrated methodical and thorough approach to work, completing all assigned tasks quickly and accurately.
- Recorded inventory damaged during transit, reporting faulty stock to supervisor.
- Printed labels and tagged deliveries for increased product traceability.
- Stored items securely to minimise risk of loss and damage.
- Counted and recorded stock precisely for reliable audits.
- Monitored stock levels to reorder replenishments in good time.
- Received, unpacked and sorted high-volume deliveries.
- Reported delivery discrepancies for missing and damaged goods.
- Filed accurate paperwork for up-to-date records.
- Compiled counts and prepared documentation for incoming and outgoing stock.
- Arranged smooth flow of goods between dock, staging and storage areas.
- Prepared stock in pallets and containers for prompt despatch.
- Transported stock safely and securely using forklift trucks.
- Weighed individual items, boxes and containers and documented official numbers.
- Facilitated safe working environment by adhering to all safety guidelines and procedures.
Insurance office clerk
Direct Line
Leeds, West Yorks
2002.11 - 2006.05
- Handled sensitive information confidentially to protect client privacy rights.
- Filed documents accurately to maintain a well-organised filing system.
- Maintained detailed records for optimal organisation and efficiency.
- Collaborated with team members for successful project completion.
- Provided administrative support to insurance agents, improved operational flow.
- Facilitated smooth office operations by managing all incoming post and deliveries.
- Ensured compliance with all industry regulations whilst processing documents and data entry tasks.
- Performed administrative tasks including distributing mail and scanning documents in timely manner.
- Received and routed business correspondence to correct departments and staff members.
- Kept accurate and updated filing systems with financial data, statements and associated records.
- Upheld strict confidentiality and information protection standards for data.
Education
Btec Higher National Diploma - Musical Instrument Technology
Leeds College of Music
Leeds 2000.09 - 2002.07
National Diploma - Musical Instrument Technology
Leeds College of Music
Leeds 1997.09 - 2000.07
GCSEs - Science, History, English Language, Music, Mathematics, History
Agnes Stuart C of E high School
Leeds 1995.09 - 1997.06
Skills
- Housing law knowledge
- Social housing procedures
- Report-writing
- Time-management
- Communicate with confidence, effectively and respectfully with customers and colleagues
- Ability to effectively manage workload with minimal supervision in line with policies and timescales
- Identify support needs and issues and effectively implement possible solutions for successful outcomes
- Ability to employ empathy and deliver information and actions to achieve successful outcomes tailored to the individual
References
References available upon request.
Timeline
Warehouse Logistics Operator
Duftons Plumbing Merchants
2025.04 - Current
Housing Support Worker
Foundation // Inspire North
2008.01 - 2025.04
Stores operative
RSL Steeper and Sons
2006.05 - 2008.01
Insurance office clerk
Direct Line
2002.11 - 2006.05
Btec Higher National Diploma - Musical Instrument Technology
Leeds College of Music
2000.09 - 2002.07
National Diploma - Musical Instrument Technology
Leeds College of Music
1997.09 - 2000.07
GCSEs - Science, History, English Language, Music, Mathematics, History
Agnes Stuart C of E high School
1995.09 - 1997.06