Summary
Overview
Work history
Education
Skills
References
Timeline
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Joanne Steen

Joanne Steen

Lancaster,United Kingdom

Summary

Dedicated professional with extensive expertise in multi-agency working and client advocacy, specialising in housing law and domestic abuse homelessness and substance misuse. Proficient in Microsoft Office and I.T skills, with a strong focus on holistic care planning and risk assessment. Demonstrates exceptional ability in domestic abuse knowledge and assessment, case management, and housing market navigation. Committed to effective team collaboration and conflict resolution, aiming to leverage community support services where needed.

Diligent and proactive individual with strong foundation in problem-solving and communication. Demonstrates excellent organisational and interpersonal skills, along with ability to adapt quickly to new environments.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work history

• Housing options officer (Domestic abuse)

Lancaster City Council
Lancaster, Lancashire
11.2022 - Current
  • I assessed customers that have Domestic abuse involved with their homeless case. I would go through the homelessness tests and look at housing options for the customer. I spend time ensuring that the customer understands what support is available to them from Lancaster city council and other agencies.
  • Recognised signs of domestic abuse during contacts; coordinated with relevant agencies thereby aiding affected individuals and their ability to seek safety.
  • As the cases that I deal with have DA involvement, I always have safety in the forefront of my mind. This also includes ensuring we communicate in a way that does not put the customer at further risk.
  • Liaise with other agencies working with the customer to ensure joined up working and the best outcome for the customer
  • Provided advice on welfare benefits facilitating increased financial stability for customers.
  • Shared my knowledge with the wider team to improve team's knowledge on domestic abuse.
  • Maintained up-to-date knowledge on domestic abuse legislation through regular professional development courses.
  • Created safe spaces for dialogue about sensitive topics such as addiction and domestic abuse.
  • Supported domestic abuse customers to gather relevant evidence to secure protective orders from the courts.
  • Gathered information on property and violent crimes involving sexual assault, domestic violence and sexual misconduct and shared this with the appropriate authorities.
  • Developed strong partnerships with social services organisations to assist vulnerable customers effectively.
  • Attended the MARAC (Multi Agency Risk assessment conference) that is held with many agencies across the patch including police and social care. This meeting always has a focus of safety for the victim and any children involved.
  • Assessed suitability of applicants for social housing.
  • Liaised with landlords to assist in securing suitable housing for customers.
  • Offered friendly, efficient customer service and handled challenging situations on a daily basis.
  • Conducted thorough assessments of customer's housing needs to determine best options.
  • Provided assistance to customers, resulting in easier navigation through the housing market and support services available.
  • Worked with external agencies to address customer's housing and financial challenges.
  • Identified suitable housing options to alleviate immediate homelessness situations.
  • Provided a weekly domestic abuse housing advice drop in from Lancaster town hall, where I would give housing advice to support better engagement with customers.
  • Maintained up-to-date knowledge of local housing laws to provide accurate advice to clients.
  • Utilised local market knowledge to advise clients to best manage expectations of outcomes and time scales.
  • Supported individuals facing eviction to negotiate with landlords or housing associations for better outcomes.
  • Triaged housing inquiries and signposted customers to appropriate advice and services.
  • Liaised between clients and relevant external agencies such as social services or housing departments to facilitate necessary assistance.
  • Worked closely with other housing officers to deliver high-quality service across all areas of operation.
  • Assisted with housing applications, securing suitable accommodation.

• Recovery Coordinator

Inspire- CGL (Change Grow Live)
Morecambe, Lancashire
12.2007 - 11.2022
  • I maintained comprehensive knowledge about latest advances in addiction treatments to provide the most relevant and individualised care and treatment options.
  • Conducted regular patient assessments to monitor progress and adjust recovery plans accordingly.
  • Improved patient recovery process by creating and implementing consistent holistic care plans.
  • Offered emotional support for recovering individuals, fostering a positive environment conducive to healing.
  • Facilitated group sessions, promoting open communication and mutual support among peers.
  • Fostered strong relationships between the recovery team members, enabling smoother operations and better teamwork.
  • Liaised with families of patients to provide updates on their loved one's recovery progress.
  • Managed crises situations effectively and appropriately.
  • Responded calmly to manage crises and emergency situations.
  • Collaborated with other professionals in health and social care to coordinate holistic support.
  • Advocated on behalf of service users to protect their best interests.
  • Adhered to safeguarding principles to protect service users from risk.
  • Promoted client well-being through effective case management, recovery interventions and advocacy.
  • Exercised professional judgement to implement interventions and make tough decisions around delivery of care and safeguarding.
  • Evaluated and addressed individual client needs and concerns through targeted assessments.
  • Reported on case progress, updates and interventions in alignment with regulatory standards.
  • Implemented individualised treatment plans for client issues related to substance abuse and mental health needs.
  • Built positive, productive client relationships for enhanced social support.
  • Attended regular training and supervision workshops for improved service user support.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Kept detailed, accurate records for well-maintained care continuity between support staff. these records were also in line with data protection regulations in line with data protection regulations.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Responded proactively to changing circumstances for optimised service user care.
  • Used assessment findings to action necessary care plan adaptations.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Partnered with external support networks to deliver holistic client care.
  • Collaborated with officials to prepare required legal documentation for court proceedings for safeguarding and the justice system.

Education

Dip He - Mental Health Nursing

St Martin's College
Lancaster
03.2004 - 07.2007

Skills

  • Multi-agency working
  • Microsoft Office proficiency
  • Housing law knowledge
  • Crisis management
  • Domestic abuse knowledge and assessment
  • Client advocacy
  • Holistic care planning
  • Risk assessment
  • Case management
  • Housing market navigation
  • Team collaboration
  • Conflict resolution
  • IT skills
  • Teamwork

References

References available upon request.

Timeline

• Housing options officer (Domestic abuse)

Lancaster City Council
11.2022 - Current

• Recovery Coordinator

Inspire- CGL (Change Grow Live)
12.2007 - 11.2022

Dip He - Mental Health Nursing

St Martin's College
03.2004 - 07.2007

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Joanne Steen