John Gwenzi
Sutton Coldfield,United Kingdom
Summary
Accomplished professional with expertise in payroll administration, timesheet collection, and payment coordination. Demonstrates proficiency in service charge budgeting, contractor and supplier management, and property compliance and safety checks. Skilled in customer complaint handling, leasehold management, and tenancy dispute resolution with a strong foundation in GDPR and confidential data handling. Possesses comprehensive knowledge of housing law, adept at site inspections and maintenance coordination. Effective communicator with experience in resident communication and meeting organisation. Committed to enhancing operational efficiency while ensuring compliance with industry standards.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Property/Development Manager
FirstPort UK
Birmingham, United Kingdom
03.2025 - 07.2025
- Assist with basic payroll administration for on-site staff, including recording hours worked and preparing payment schedules for central processing.
- Oversee the daily management of residential leasehold developments, including maintenance coordination and contractor oversight.
- Prepare service charge budgets and monitor property expenses.
- Conduct regular site inspections, health and safety checks, and compliance reviews.
- Act as the main contact for leaseholders and residents, managing communications and resolving queries.
- Organise and attend resident meetings, draft minutes, and follow up on action items.
- Ensure GDPR compliance and liaise with freeholders, local authorities, and suppliers.
- Developed comprehensive training programmes which significantly enhanced team skill sets.
- Managed risk assessment activities with meticulous attention to detail, minimising potential business disruptions.
- Oversaw the successful delivery of key projects, ensuring adherence to established timelines and budgets.
Housing Officer
Harmony Housing Solution
Birmingham, United kingdom
01.2024 - 03.2025
- Supported payroll-related tasks such as collating hours for maintenance teams and confirming payment information with finance.
- Managed housing units in the public sector, enforcing tenancy agreements and overseeing routine maintenance.
- Handled tenant queries and disputes, ensuring prompt and compliant resolution.
- Developed budgets for maintenance and supported financial tracking for housing projects.
AML Investigator
ING Bank Poland
Warsaw, Poland
02.2023 - 11.2023
- Analysed financial data including commercial banking transactions as part of fraud and AML investigations.
- Conducted comprehensive investigations to identify potential money laundering activities.
- Improved efficiency of AML processes by implementing new software tools.
- Delivered detailed reports on identified risks, aiding in decision-making process.
Office Manager Intern (Project Office)
WSEI University
Lublin
02.2022 - 04.2022
- Handled administrative tasks and supported basic payroll functions such as confirming work hours and forwarding staff data to HR for processing.
- Maintained accurate project records and assisted with internal reporting.
Intern – Investment Management
Globergy
Lublin, Poland
06.2021 - 09.2021
- Assisted in investment planning and business data analysis, including review of staff cost forecasts and salary-related figures.
- Supported client portfolio updates and risk management reporting.
- Enhanced digital presence by updating company's social media platforms regularly.
- Ensured timely project completion for customer satisfaction.
- Streamlined filing system, enhancing office efficiency.
Education
Master of Business Administration (MBA) - Management
WSEI University
10.2020 - 07.2022
Bachelor of Business Administration - Financial Management
University of South Africa
11.2013 - 07.2017
Skills
- Basic Payroll Administration
- Timesheet Collection & Payment Coordination
- Service Charge Budgeting
- Contractor and Supplier Management
- Property Compliance & Safety Checks
- Customer Complaint Handling
- Leasehold Management
- Tenancy Dispute Resolution
- GDPR & Confidential Data Handling
- Housing Law Knowledge
- Site Inspections & Maintenance Coordination
- Resident Communication & Meeting Organisation
Custom
UK Driving Licence
Timeline
Property/Development Manager
FirstPort UK
03.2025 - 07.2025
Housing Officer
Harmony Housing Solution
01.2024 - 03.2025
AML Investigator
ING Bank Poland
02.2023 - 11.2023
Office Manager Intern (Project Office)
WSEI University
02.2022 - 04.2022
Intern – Investment Management
Globergy
06.2021 - 09.2021
Master of Business Administration (MBA) - Management
WSEI University
10.2020 - 07.2022
Bachelor of Business Administration - Financial Management
University of South Africa
11.2013 - 07.2017
Similar Profiles
Federico CubedduFederico Cubeddu
Customer Experience Coordinator at FirstPortCustomer Experience Coordinator at FirstPort
Tom TrieuTom Trieu
Senior Service Charge Accountant at FirstPort Property Services LtdSenior Service Charge Accountant at FirstPort Property Services Ltd
Ife Nathaniel OgunbayoIfe Nathaniel Ogunbayo
Building Asset Manager at FirstPortBuilding Asset Manager at FirstPort
Eeshal SahalEeshal Sahal
Medical Work Experience Placement at Sandwell and West Birmingham NHS TrustMedical Work Experience Placement at Sandwell and West Birmingham NHS Trust
Jacob ChanceJacob Chance
Communications Officer (Force Control Room) at British Transport PoliceCommunications Officer (Force Control Room) at British Transport Police