John Gwenzi
Sutton Coldfield,United Kingdom
Summary
Accomplished professional with expertise in payroll administration, timesheet collection, and payment coordination. Demonstrates proficiency in service charge budgeting, contractor and supplier management, and property compliance and safety checks. Skilled in customer complaint handling, leasehold management, and tenancy dispute resolution with a strong foundation in GDPR and confidential data handling. Possesses comprehensive knowledge of housing law, adept at site inspections and maintenance coordination. Effective communicator with experience in resident communication and meeting organisation. Committed to enhancing operational efficiency while ensuring compliance with industry standards.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Property/Development Manager
FirstPort UK
Birmingham, United Kingdom
2025.03 - 2025.07
- Assist with basic payroll administration for on-site staff, including recording hours worked and preparing payment schedules for central processing.
- Oversee the daily management of residential leasehold developments, including maintenance coordination and contractor oversight.
- Prepare service charge budgets and monitor property expenses.
- Conduct regular site inspections, health and safety checks, and compliance reviews.
- Act as the main contact for leaseholders and residents, managing communications and resolving queries.
- Organise and attend resident meetings, draft minutes, and follow up on action items.
- Ensure GDPR compliance and liaise with freeholders, local authorities, and suppliers.
- Developed comprehensive training programmes which significantly enhanced team skill sets.
- Managed risk assessment activities with meticulous attention to detail, minimising potential business disruptions.
- Oversaw the successful delivery of key projects, ensuring adherence to established timelines and budgets.
Housing Officer
Harmony Housing Solution
Birmingham, United kingdom
2024.01 - 2025.03
- Supported payroll-related tasks such as collating hours for maintenance teams and confirming payment information with finance.
- Managed housing units in the public sector, enforcing tenancy agreements and overseeing routine maintenance.
- Handled tenant queries and disputes, ensuring prompt and compliant resolution.
- Developed budgets for maintenance and supported financial tracking for housing projects.
AML Investigator
ING Bank Poland
Warsaw, Poland
2023.02 - 2023.11
- Analysed financial data including commercial banking transactions as part of fraud and AML investigations.
- Conducted comprehensive investigations to identify potential money laundering activities.
- Improved efficiency of AML processes by implementing new software tools.
- Delivered detailed reports on identified risks, aiding in decision-making process.
Office Manager Intern (Project Office)
WSEI University
Lublin
2022.02 - 2022.04
- Handled administrative tasks and supported basic payroll functions such as confirming work hours and forwarding staff data to HR for processing.
- Maintained accurate project records and assisted with internal reporting.
Intern – Investment Management
Globergy
Lublin, Poland
2021.06 - 2021.09
- Assisted in investment planning and business data analysis, including review of staff cost forecasts and salary-related figures.
- Supported client portfolio updates and risk management reporting.
- Enhanced digital presence by updating company's social media platforms regularly.
- Ensured timely project completion for customer satisfaction.
- Streamlined filing system, enhancing office efficiency.
Education
Master of Business Administration (MBA) - Management
WSEI University
2020.10 - 2022.07
Bachelor of Business Administration - Financial Management
University of South Africa
2013.11 - 2017.07
Skills
- Basic Payroll Administration
- Timesheet Collection & Payment Coordination
- Service Charge Budgeting
- Contractor and Supplier Management
- Property Compliance & Safety Checks
- Customer Complaint Handling
- Leasehold Management
- Tenancy Dispute Resolution
- GDPR & Confidential Data Handling
- Housing Law Knowledge
- Site Inspections & Maintenance Coordination
- Resident Communication & Meeting Organisation
Custom
UK Driving Licence
Timeline
Property/Development Manager
FirstPort UK
2025.03 - 2025.07
Housing Officer
Harmony Housing Solution
2024.01 - 2025.03
AML Investigator
ING Bank Poland
2023.02 - 2023.11
Office Manager Intern (Project Office)
WSEI University
2022.02 - 2022.04
Intern – Investment Management
Globergy
2021.06 - 2021.09
Master of Business Administration (MBA) - Management
WSEI University
2020.10 - 2022.07
Bachelor of Business Administration - Financial Management
University of South Africa
2013.11 - 2017.07