Matthew Conway
Plymouth,Devon
Summary
Whilst an extensive part of my employment background was in the hospitality industry, I decided to change my career focus to move to helping the most vulnerable members of the community into suitable and affordable housing. I have learned a lot in my current role and do enjoy the job however if now feel confident to move on to learn new skills and continue to help customers maintain happy, stable and clean environments.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Community Connections Officer
Plymouth City Council
Plymouth, Devon
06.2023 - Current
- Providing advice and support to clients on a range of issues and to proactively work to find suitable solutions
- Interviewing clients sensitively whilst completing paperwork to establish their current circumstances
- Preventing homelessness, improve housing conditions and reduce he incidences of rough sleeping
- Outreach work to engage with rough sleepers
- Consulting and engaging with local communities and working closely with partner agencies
- Managing of temporary accommodation, Gypsy and Traveller sites including sign ups, inspections, recovery an repairs. Visiting unauthorised encampments to clarify the location and complete welfare checks
General manager
The Bottling Plant Ltd
Plymouth, Devon
02.2020 - 06.2023
- Day to day running of the restaurant
- Management of staff and rotas
- Managing stock control, finances, completing profit and loss statistics and running reports
- Working with Health and Safety Standard
- Completing staff and building risk assessments
- Quarterly meetings with the owners
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Successfully negotiated contracts with suppliers to reduce costs.
- Maintained compliance with industry regulations at all times.
- Directed day-to-day work for 17 employees and motivated teams to exceed objectives.
General manager
Puerto Lounge
Exeter, Devon
01.2017 - 03.2020
- As above
General manager
UK Pub ML
Plymouth, Devon
01.2013 - 01.2017
- As above
Probation Worker
Caraston Hall
Plymouth, Devon
01.2009 - 01.2013
- Providing 24 hour residential supported accommodation
- Providing focused care, recovery, crisis and safe strategy support
- Managing risk to themselves and others
- Maximising opportunities to take part in activities that promote their skills
- Ensuring delivery of Local Authority funded care packages
Education
GCSEs -
Arbroath High School
Scotland 09.1994 - 06.1998
Skills
- Housing law knowledge
- Anti-Social behaviour management
- Safe-Guarding vulnerable individuals
- Outreach programme planning
- Effective communication
- Conflict resolution
- Multi-Agency working
- Social housing policy understanding
- Community development
- Partnership building
- Homelessness prevention strategies
- Community outreach
- Mental health awareness
- Interviewing
Certification
- National Licensees Certificate
- SIA Licence Holder
- Personal Licence Holder
- Stock, Business, Financial and Customer Management
Timeline
Community Connections Officer
Plymouth City Council
06.2023 - Current
General manager
The Bottling Plant Ltd
02.2020 - 06.2023
General manager
Puerto Lounge
01.2017 - 03.2020
General manager
UK Pub ML
01.2013 - 01.2017
Probation Worker
Caraston Hall
01.2009 - 01.2013
GCSEs -
Arbroath High School
09.1994 - 06.1998
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