Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Matthew Conway

Plymouth,Devon

Summary

Whilst an extensive part of my employment background was in the hospitality industry, I decided to change my career focus to move to helping the most vulnerable members of the community into suitable and affordable housing. I have learned a lot in my current role and do enjoy the job however if now feel confident to move on to learn new skills and continue to help customers maintain happy, stable and clean environments.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Community Connections Officer

Plymouth City Council
Plymouth, Devon
06.2023 - Current
  • Providing advice and support to clients on a range of issues and to proactively work to find suitable solutions
  • Interviewing clients sensitively whilst completing paperwork to establish their current circumstances
  • Preventing homelessness, improve housing conditions and reduce he incidences of rough sleeping
  • Outreach work to engage with rough sleepers
  • Consulting and engaging with local communities and working closely with partner agencies
  • Managing of temporary accommodation, Gypsy and Traveller sites including sign ups, inspections, recovery an repairs. Visiting unauthorised encampments to clarify the location and complete welfare checks




General manager

The Bottling Plant Ltd
Plymouth, Devon
02.2020 - 06.2023
  • Day to day running of the restaurant
  • Management of staff and rotas
  • Managing stock control, finances, completing profit and loss statistics and running reports
  • Working with Health and Safety Standard
  • Completing staff and building risk assessments
  • Quarterly meetings with the owners
  • Introduced effective cost control measures, reducing unnecessary expenditure.
  • Successfully negotiated contracts with suppliers to reduce costs.
  • Maintained compliance with industry regulations at all times.
  • Directed day-to-day work for 17 employees and motivated teams to exceed objectives.

General manager

Puerto Lounge
Exeter, Devon
01.2017 - 03.2020
  • As above

General manager

UK Pub ML
Plymouth, Devon
01.2013 - 01.2017
  • As above

Probation Worker

Caraston Hall
Plymouth, Devon
01.2009 - 01.2013
  • Providing 24 hour residential supported accommodation
  • Providing focused care, recovery, crisis and safe strategy support
  • Managing risk to themselves and others
  • Maximising opportunities to take part in activities that promote their skills
  • Ensuring delivery of Local Authority funded care packages

Education

GCSEs -

Arbroath High School
Scotland
09.1994 - 06.1998

Skills

  • Housing law knowledge
  • Anti-Social behaviour management
  • Safe-Guarding vulnerable individuals
  • Outreach programme planning
  • Effective communication
  • Conflict resolution
  • Multi-Agency working
  • Social housing policy understanding
  • Community development
  • Partnership building
  • Homelessness prevention strategies
  • Community outreach
  • Mental health awareness
  • Interviewing

Certification

  • National Licensees Certificate
  • SIA Licence Holder
  • Personal Licence Holder
  • Stock, Business, Financial and Customer Management

Timeline

Community Connections Officer

Plymouth City Council
06.2023 - Current

General manager

The Bottling Plant Ltd
02.2020 - 06.2023

General manager

Puerto Lounge
01.2017 - 03.2020

General manager

UK Pub ML
01.2013 - 01.2017

Probation Worker

Caraston Hall
01.2009 - 01.2013

GCSEs -

Arbroath High School
09.1994 - 06.1998

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Matthew Conway