RUSLAN HOGAN
Bo'ness,West Lothian
Summary
Accomplished Credit Controller with over 20 years in energy, consulting, and logistics. Specialises in credit control, billing, account management, and negotiation. Enhances cash flow, strengthens customer relationships, and supports team development. Focused on compliance management and debt recovery, consistently facilitating payment negotiations and improving customer satisfaction.
Overview
3
3
Languages
28
28
years of professional experience
Work History
Senior Domestic Credit Controller
SSE Airtricity
01.2023 - Current
- Led domestic credit control initiatives, ensuring compliance and maximising recovery rates
- Reinstated in senior capacity, leveraging expertise in billing operations to enhance credit control processes
- Negotiated and managed payment plans with customers to reduce arrears
- Supported domestic operations in Republic of Ireland, facilitating seamless credit control activities
Billing Analyst
SSE Airtricity
01.2019 - 01.2023
- Managed end-to-end billing processes for residential and SME accounts, ensuring accuracy and timeliness
- Investigated and resolved high-value billing discrepancies, reducing disputes and enhancing customer satisfaction
- Contributed to billing system upgrades and process automation, streamlining workflows and enhancing user experience
- Delivered team training and created documentation to standardise tool usage and workflows
- Republic of Ireland
Domestic Credit Controller
SSE Airtricity
01.2011 - 01.2019
- Achieved consistent collection targets through timely follow-ups and relationship management
- Managed large portfolio of domestic customer accounts across Ireland, ensuring timely payments and maintaining customer relationships
- Coordinated with billing, customer care, and finance to resolve account issues, enhancing customer satisfaction and streamlining processes
- Trained new hires on credit policies, software systems, and customer engagement, improving team competency and performance
- Republic of Ireland
Domestic Credit Controller
Airtricity Ltd
01.2004 - 01.2009
- Managed 1,000+ domestic customer accounts, ensuring timely payments and maintaining strong client relationships
- Negotiated payment terms and coordinated legal proceedings with solicitors to recover outstanding debts
- Collaborated with customer care, sales, and marketing teams to enhance customer communication and resolve issues effectively
- Delivered internal training on procedures and systems
- Worked in Republic of Ireland
Team Leader / Senior Management
ITSPEK Consultants Ltd
01.2002 - 01.2004
- Managed projects across Republic of Ireland to deliver IT solutions on time and within budget
- Delivered IT solutions and 24/7 support to B2B clients
- Led technical support and client service teams to enhance client satisfaction and resolve issues
- Managed invoicing and post-installation services to ensure timely financial processing and client follow-up
Senior Accounts Manager
FDS Worldwide
01.1999 - 01.2002
- Maintained key accounts while generating new business opportunities to drive revenue growth
- Managed client relationships, ensuring timely shipments to enhance client satisfaction
- Expanded business operations in Republic of Ireland, increasing market presence and client base
- Handled customs and import/export documentation with FedEx
Education
Credit Control Certificate -
National College Dublin
01-2006
Economics & Russian Language -
Moscow State University
01-1998
Leaving Certificate -
St. Columba's College, Dublin
01-1996
Skills
- Credit and account management
- Billing processes
- Debt recovery
- Payment negotiation
- Payment plan negotiation
- Telephone collections
- Customer account reconciliation
- Compliance management
- Customer engagement
- Telephonic communication
- Relationship management
- Training execution
- Team leadership
- Conflict resolution
- Technical proficiency
- Customer handling
Languages
English
Russian
Ukrainian
Custom
- Credit Control, 2006, Microeconomics, Business Law, Accounting
- Airtricity Shared Values Development Program, 2006
- Account Management, 2005, Negotiation, Troubleshooting, Business Planning
Timeline
Senior Domestic Credit Controller
SSE Airtricity
01.2023 - Current
Billing Analyst
SSE Airtricity
01.2019 - 01.2023
Domestic Credit Controller
SSE Airtricity
01.2011 - 01.2019
Domestic Credit Controller
Airtricity Ltd
01.2004 - 01.2009
Team Leader / Senior Management
ITSPEK Consultants Ltd
01.2002 - 01.2004
Senior Accounts Manager
FDS Worldwide
01.1999 - 01.2002
Credit Control Certificate -
National College Dublin
Economics & Russian Language -
Moscow State University
Leaving Certificate -
St. Columba's College, Dublin