Mark Gee
Milton Keynes,Buckinghamshire
Summary
Experienced in credit management and debt recovery, demonstrating a proactive approach to debts and sound business ethics. Proficient in accounting software and billing systems operation, with strong leadership capabilities and effective networking skills. Adept at financial analysis, cash flow management, and audit preparation, ensuring adherence to compliance regulations. Skilled in dispute resolution and credit policy development, with a results-oriented approach to outstanding payment collection and aged debt control. Career goals include advancing expertise in credit risk management while maintaining excellence in customer account reconciliation and blue chip account management.
Experienced Senior Credit Controller with knack for streamlining debt recovery processes and improving cash flow. Successfully reduced overdue accounts by implementing targeted collection strategies and fostering strong client relationships. Known for resolving complex financial disputes, ensuring timely payments, and boosting overall financial health.
Overview
40
40
years of professional experience
Work history
Senior credit controller
IMServ Europe
Milton Keynes , Buckinghamshire
2009.06 - 2026.01
- Liaised with sales department to address customer queries, enhancing communication efficiency.
- Reduced overdue invoices through persistent follow-ups and effective negotiations.
- Coordinated with legal team for efficient management of court proceedings related to bad debts.
- Streamlined workflow processes to increase overall team efficiency.
- Provided training to junior staff, cultivating a high-performance work environment.
- Facilitated resolution of complex disputes, strengthening positive business relationships.
- Developed tailored payment plans for struggling customers to aid financial recovery and maintain relations.
- Mitigated bad debt risk by implementing stringent credit checks.
Senior credit controller
Cable and wireless
Milton Keynes , Buckinghamshire
2000.03 - 2009.03
- Facilitated resolution of complex disputes, fostering positive business relationships.
- Participated in regular meetings with management to discuss outstanding issues, contributing valuable insights for action plans.
- Oversaw regular ledger reviews; ensured accurate record-keeping.
- Streamlined invoice processing; enhanced operational efficiency.
- Preserved company assets by managing the credit control policies and procedures.
- Liaised with sales department to address customer queries, resulting in improved communication.
- Established rapport with clients for improved payment compliance.
- Developed tailored payment plans for struggling customers, aiding in their financial recovery whilst maintaining good relations.
- Provided training to junior staff, promoting a high-performance work environment.
- Handled sensitive information with discretion and confidentiality for client trust retention.
Credit controller
Office World
Reading , Berkshire
1985.09 - 2000.02
- Resolved escalated issues efficiently, reducing potential damage to customer relationships.
- Streamlined debt collection processes resulting in improved financial health of the company.
- Reduced business risk with stringent credit checks and assessment.
- Developed strong relations with clients, fostering loyalty and trust on both ends.
- Conducted regular account reviews to maintain accurate records.
- Negotiated repayment arrangements, improving cash flow in the process.
- Managed customer accounts for maintaining positive client relationships.
- Provided support during audits, ensuring compliance with regulations at all times.
Education
Bachelor of Business Administration - Business environment
University of Reading
Reading, England 09/1982 - 09/1985
Diploma of Higher Education - Business
CICM
Milton Keynes 09/2001 - 09/2004
Skills
- Proactive approach to debts
- Sound business ethics
- Knowledge of insolvency procedures
- Reliable time-management
- Credit scoring system usage
- Effective networking
- Results orientated approach
- Accounts receivable knowledge
- Strong leadership capabilities
- Debt recovery proficiency
- Financial literacy
- Adherence to compliance regulations
- Accounting software proficiency
- Debt recovery strategies
- Billing systems operation
- Familiarity with accounting principles
- Audit preparation
- Credit policy development
- Dispute Resolution
- Cash flow management
- Financial analysis
- Credit management
- Annual credit reviews
- Analytical decision making
- Credit risk management
- Credit note creation
- Customer account reconciliation
- Aged debt control
- Credit balance investigation
- Outstanding payment collection
- Blue chip account management
- Calm under pressure
- Customer credit limit advice
Timeline
Senior credit controller
IMServ Europe
2009.06 - 2026.01
Senior credit controller
Cable and wireless
2000.03 - 2009.03
Credit controller
Office World
1985.09 - 2000.02
Bachelor of Business Administration - Business environment
University of Reading
09/1982 - 09/1985
Diploma of Higher Education - Business
CICM
09/2001 - 09/2004