Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Paul Tappenden

Reading,Derbyshire

Summary

Experienced credit control professional with a proven track record in credit decisions, receivables management, and debt recovery. Skilled in developing effective collection strategies, implementing tailored payment plans, and reducing bad debt through advanced credit analysis techniques. Adept at maintaining strong customer relationships, reconciling accounts, and resolving billing queries to ensure seamless financial operations. Expertise includes company credit policy development, trade credit insurance claims management, and initiating legal actions when necessary. Committed to driving operational efficiency and fostering sustainable financial practices while achieving measurable results.

Overview

15
15
years of professional experience
1960
1960
years of post-secondary education

Work history

Senior Credit Controller

Aurem Care Limited
Reading, Berkshire
09.2024 - 07.2025
  • Reviewed credit applications and conducted credit checks for sound decision-making process.
  • Collaborated cross-functionally to expedite disputed invoices; facilitated faster payments.
  • Monitored debtor balances to ensure timely payments.
  • Oversaw regular ledger reviews; ensured accurate record-keeping.
  • Oversaw the data migration from three separate billing platforms to a single one
  • Provided training to junior staff, promoting a high-performance work environment.
  • Handled sensitive information with discretion and confidentiality for client trust retention.
  • Maintained detailed financial records to ensure accuracy in reporting.
  • Facilitated resolution of complex disputes, fostering positive business relationships.
  • Communicated with internal and external parties and maintained sales ledger to ensure accuracy of systems data.

Credit Controller/Customer Relationship Manager

Kaseya Europe Limited - formerly Datto Europe Ltd
Reading, Berkshire
10.2020 - 06.2024
  • Maintained professional client interactions whilst managing overdue payments.
  • Monitored client's credit situation closely, mitigating risks associated with late payments.
  • Conducted regular account reviews to maintain accurate records.
  • Managed customer accounts for maintaining positive client relationships.

Credit Control Team Lead

Spire Healthcare Limited
Reading, Berkshire
01.2018 - 12.2020
  • Coordinated resource allocation to optimise utilisation and minimise waste.
  • Fostered a positive work environment with regular team-building exercises.
  • Identified skill gaps within the team and organised relevant training sessions.
  • Managed complex projects, ensuring high-quality outputs.
  • Oversaw and mentored team of six Junior Credit Controllers - identifying areas where training was needed, setting of KPI's, annual reviews

General manager

Professional Lamps UK Limited
Reading, Berkshire
01.2011 - 12.2019
  • Oversaw daily order processing
  • Developed strategic business plans, enhancing corporate vision and objectives.
  • Achieved customer satisfaction with regular feedback and improvement sessions.
  • Successfully negotiated contracts with suppliers to reduce costs.
  • Established successful partnerships with other companies for mutual growth.
  • Delivered results under pressure to meet tight deadlines.
  • Implemented rigorous financial controls, improving overall profitability.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Introduced effective cost control measures, reducing unnecessary expenditure.

Education

5 x GCE 'O' Level - English Language, English Literature, Mathematics, Social Economics, History

Meadway Comprehensive
Reading
04.2001 - 06.1980

2 x CSE's - Physics, Computer Studies

Meadway Comprehensive
Reading

Skills

  • Credit decisions expertise
  • Receivables management
  • Collection strategy development
  • Customer relationship maintenance
  • Credit control procedures implementation
  • Credit analysis techniques
  • Debtor negotiation tactics
  • Negotiation prowess
  • Leadership aptitude
  • Legal action initiation
  • Tailored payment plan creation
  • Credit control proficiency
  • Company credit policy development
  • Bad debt reduction
  • Account reconciliation
  • Relationship Management
  • Debt recovery
  • Trade credit insurance claims
  • Billing query resolution
  • Customer credit checks
  • Diplomatic communication
  • Strong leadership capabilities
  • Debt recovery proficiency
  • Effective query resolution
  • Results orientated approach

Affiliations

  • A keen pool player, I have represented Berkshire and captain my local team.
  • I'm an avid football fan (and anorak!), and support Arsenal
  • I like to keep abreast of current affairs

References

References available upon request.

Timeline

Senior Credit Controller

Aurem Care Limited
09.2024 - 07.2025

Credit Controller/Customer Relationship Manager

Kaseya Europe Limited - formerly Datto Europe Ltd
10.2020 - 06.2024

Credit Control Team Lead

Spire Healthcare Limited
01.2018 - 12.2020

General manager

Professional Lamps UK Limited
01.2011 - 12.2019

5 x GCE 'O' Level - English Language, English Literature, Mathematics, Social Economics, History

Meadway Comprehensive
04.2001 - 06.1980

2 x CSE's - Physics, Computer Studies

Meadway Comprehensive

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Paul Tappenden