Ruhana Islam

• Monitored changes in patients' conditions, adjusting care plans as necessary.
• Communicated effectively with patients, improving understanding and satisfaction.
• Handled emergency situations calmly, ensuring the safety of all involved.
• Ensured compliance with health and safety regulations, maintaining safe working environment.
• Collaborated with healthcare professionals for comprehensive patient treatment plans.
• Maintained detailed records, ensuring accurate documentation.
• Managed staff rotas for optimal coverage during peak periods.
• Responded efficiently to day-to-day changes in care and support packages.

Assist in managing part-time schedules to ensure operational efficiency.

• Handled high volumes of transactions during holiday seasons efficiently.
• Coordinated with team members for smooth shift transitions.
• Managed queue effectively during peak hours for seamless checkout process.

• Maintained confidential case notes, ensuring privacy of sensitive information.
• Developed action plans for individuals facing redundancy, minimising impact on livelihood.
• Improved client understanding of resources with detailed explanations and demonstrations.

• Upheld stringent quality standards in document preparation and record keeping.
• Processed invoices, resulted in accurate financial records.
• Managed daily office operations whilst ensuring compliance with company policies and regulations.
• Conducted regular audits of administrative processes and recommended improvements where necessary.
• Resolved conflicts swiftly for a harmonious workplace atmosphere.
• Maintained confidential files, ensured data privacy compliance.
• Collaborated on project management tasks for successful outcomes.

• Updated records promptly after each consultation ensuring up-to-date patient profiles.
• Answered inbound calls and emails from patients promptly and professionally for smooth communication flows.
• Communicated with care and compassion to maintain high-quality patient support.
• Handled complaints patiently and professionally for improved customer relations.
• Safeguarded confidential information in accordance with relevant laws and regulations.