Selamawit Ashebir Tegegn
Addis Ababa,Addis Ababa
Summary
A dedicated healthcare professional with extensive expertise in dementia care and nursing home operations. Demonstrates strategic coordination and risk management in healthcare, ensuring compliance with safeguarding procedures. Known for resilient performance under pressure, adaptable to patient needs, and proficient in conflict resolution within care settings. Skilled in staff scheduling, infection control protocols, and emergency response readiness. Committed to delivering compassionate care through clear decision-making and tactful diplomacy, while maintaining a strong understanding of the Equality Act.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Care coordinator
IHI Care Services Ltd
Birmingham, West Midlands
09.2018 - 05.2023
- Advocated on behalf of patients, protecting their rights and dignity.
- Ensured compliance with health and safety regulations, maintaining safe working environment.
- Assessed patient needs to develop individualised care plans.
- Conducted risk assessments regularly, minimising potential hazards in the work setting.
- Monitored changes in patients' conditions, adjusting care plans as necessary.
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Maintained detailed records, ensuring accurate documentation.
- Liaised with family members by providing regular updates on patient progress.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Handled emergency situations calmly, ensuring the safety of all involved.
Health care assistant
NHS UK
Birmingham, West Midlands
09.2014 - 12.2016
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
Waitress
Purnima Restaurant
Birmingham, West Midlands
05.2013 - 07.2014
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Collaborated with kitchen staff to ensure order accuracy.
- Met special dietary requests with careful preparation and presentation of dishes.
- Maintained clean and organised dining area for customer comfort.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Provided top-notch service to customers, improved overall dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
Visitor Advisor
Mondeleze International/ Cadbury World
Birmingham, West Midlands
06.2010 - 02.2013
- Improved guest relations with proactive communication and problem-solving skills.
- Coordinated with security personnel for the prevention of potential issues during events.
- Served refreshments during special events, enhancing guest satisfaction levels.
- Created an organised schedule for daily tasks resulting in streamlined operations.
- Enhanced visitor experience by providing informative guided tours.
- Facilitated improved understanding of exhibits for visitors through detailed explanations.
- Handled customer enquiries efficiently, offering satisfactory solutions.
- Demonstrated excellent interpersonal skills whilst dealing with diverse group of visitors.
- Attended training sessions regularly; remained updated on company policies and procedures.
- Ensured safety and cleanliness of premises, promoting a healthy environment.
- Operated till and handled cash transactions accurately; trusted team member handling financial responsibilities.
Education
Diploma - Office Managemnent
TMS Technic and Vocational School
Addis Ababa, Ethiopia 09.1996 - 06.1998
Certificate - Basic Computer Knowledge
TMS Information and Technology College
Addis Ababa, Ethiopia 09.1998 - 07.2001
Certificate - Information Technology
CPU Information Technology College
Addis Ababa, Ethiopia 09.2001 - 07.2003
NVQ Level 3 - Health and Social Care
Millenium Academy
Birmingham, UK 01.2016 - 06.2018
NVQ Level 3 - Social Communication and Networking
Millenium Academy
Birmingham, UK 09.2018 - 06.2019
NVQ Level 5 - Human Resource and Social Networking
University of Birmingham
Birmingham, UK 09.2020 - 06.2022
Skills
- Strategic coordination
- Ethical understanding
- Responsive flexibility
- Reliable dependability
- Dementia care expertise
- Resilient under pressure
- Risk management in healthcare
- Safeguarding procedures knowledge
- Conflict resolution in care
- Nursing home operations understanding
- Understanding of equality act
- Flexible work hours availability
- Home visit experience
- Emergency response readiness
- Tactful diplomacy
- Adaptable to patient needs
- Clear decision-making
- Multitasking efficiency
- Staff scheduling and rostering
- First Aid trained
- Compassion and understanding
- Infection control protocols
- Patient care database
- Individual care and support plans
Affiliations
- Reading, Social gathering, helping others by volunteering in family and community matters, having passion for cooking, having a good sense of humour and feel safe and confortable with children, engaging in physical activity to keep healthy and fit, actively engage with social media activities for more information knowledge.
Certification
Full UK Driving License with 8 years experience of safe driving
Timeline
NVQ Level 5 - Human Resource and Social Networking
University of Birmingham
09.2020 - 06.2022
Care coordinator
IHI Care Services Ltd
09.2018 - 05.2023
NVQ Level 3 - Social Communication and Networking
Millenium Academy
09.2018 - 06.2019
NVQ Level 3 - Health and Social Care
Millenium Academy
01.2016 - 06.2018
Health care assistant
NHS UK
09.2014 - 12.2016
Waitress
Purnima Restaurant
05.2013 - 07.2014
Visitor Advisor
Mondeleze International/ Cadbury World
06.2010 - 02.2013
Certificate - Information Technology
CPU Information Technology College
09.2001 - 07.2003
Certificate - Basic Computer Knowledge
TMS Information and Technology College
09.1998 - 07.2001
Diploma - Office Managemnent
TMS Technic and Vocational School
09.1996 - 06.1998