Rueben Gill
Mill Hill,London
Summary
Dedicated student with impressive track record in delivering excellent customer service seeking flexible retail position. Skilled in managing customer interactions and resolving issues promptly, a reliable and driven team player with strong communication and interpersonal skills. Comfortable in fast-paced environments, adept at multi-tasking, and willing to take on challenging work. Reputation for hard work, punctuality and willingness to learn new things.
Overview
2
2
Languages
2
2
years of post-secondary education
2
2
years of professional experience
Work history
Customer Sales Assistant
Nisa Superstore
Watford, Hertfordshire
2024.07 - Current
- Greeting and assisting customers - welcoming customers and offering help when needed. Providing information about products and prices.
- Handling enquiries - responding to customer questions confidently in person and by phone, and dealing with customer concerns and swiftly and politely.
- Processing transactions and orders - handling payments, processing refunds or exchanges and operating cash systems confidently. Taking customer orders and ensuring they are processed correctly.
- Collaborated with team members - working with colleagues to support sales, stock management and resolve customer issues and orders.
- Stock management and organisation - ensure stock is replenished and customer areas and displays are clean and presentable.
Retail Sales Representative (work experience)
Tesco Superstore
Hatfield, Hertfordshire
2024.06 - 2024.06
- Assessing customer needs - using questioning techniques, active listening and effective communication to optimise customer experience
- Increased customer satisfaction - assisting customers with product selection and sales, and listening to customer needs
- Monitoring display and stock levels - replenishing for consistently well-stocked sales floor and ensuring neatness of clothing displays
- Unpacking deliveries - tagging products quickly and efficiently to maximise customer sales opportunities, maintaining visual and security standards
Education
A-Level - Business Studies, Politics, Sociology
Mill Hill County High School
Mill Hill, Barnet 2025.09 -
GCSE Subjects -
Sherrardswood School
Welwyn, Hertfordshire 2023.09 - 2025.06
Skills
- Adaptability to different customers and situations
- Proficient in customer relationship management and understanding consumer behaviour
- Sales, refund and exchange processing
- Visual merchandising
- Driven and self-motivated
- Tact and diplomacy
Languages
Spanish
Fluent
Punjabi
Fluent
Additional Information
- Sport - Regularly play Football, Tennis and Padel, as well as Swimming. These activities have developed my teamwork, communication, discipline and commitment.
- Film and Media - Enjoy watching documentaries and films and listening to podcasts, particularly to keep up with current affairs and learn about different topics and perspectives.
- Travel and Socialising - Enjoy travelling and spending time with friends and family, including socialising and exploring London.
- Babysitting - Regularly babysit for friends and family, developing my responsibility, reliability, patience and ability to communicate with young children.
Accomplishments
- Headteacher Awards - Received multiple Headteacher Awards in recognition of positive achievement, effort and contribution to school life.
- LAMDA - Achieved a Merit in LAMDA public speaking qualification, demonstrating confidence, communication and performance skills.
- Football - Awarded top goal scorer for my football team, demonstrating team work and determination.
- Duke of Edinburgh Award - Successfully completed the Bronze Duke of Edinburgh’s Award, developing resilience, independence and team work.
- Scouting - Participated in Beavers, Scouts and Explorers, gaining experience in teamwork, leadership, responsibility and practical challenges.
- NLDCS and NDCS Charity Fundraising - Volunteered at fundraising events for the National Deaf Children’s Society (NDCS) and North London Deaf Children’s Society (NLDCS), supporting attendees and contributing to fundraising activities. This developed my communication, teamwork, organisation and willingness to support others.
- British Sign Language (BSL) - Communicating effectively with Deaf people and providing assistance where needed. This has strengthened my communication and ability to support people with additional needs.
References
References available upon request
Timeline
A-Level - Business Studies, Politics, Sociology
Mill Hill County High School
2025.09 -
Customer Sales Assistant
Nisa Superstore
2024.07 - Current
Retail Sales Representative (work experience)
Tesco Superstore
2024.06 - 2024.06
GCSE Subjects -
Sherrardswood School
2023.09 - 2025.06