Thomas ROEBUCK
Parkstone
Summary
Hardworking and passionate 19 year old team player with strong interpersonal skills, eager to secure full time position.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work history
Customer sales assistant
John Lewis & Partners
Poole, Dorset
08.2025 - 10.2025
- Executed visual merchandising displays to increase product appeal.
- Processed transactions, ensuring accuracy at all times.
- Ensured compliance with health and safety regulations within the retail environment.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Prioritised tasks effectively in fast-paced retail settings.
- Built relationships with customers through friendly interaction and assistance.
- Managed stock level for effective store operation.
- Delivered professional representation of brand during interactions with customers.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
Cafe server and barista
John Lewis
Poole, Dorset
11.2024 - 03.2025
- Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
- Assisted with inventory management, reducing waste and controlling costs effectively.
- Prepared fresh food items for sale, contributing to increase in revenue from food sales.
- Created a welcoming environment for customers by maintaining cleanliness and organisation of the cafe.
- Managed opening and closing procedures efficiently ensuring readiness for each trading day.
- Responded promptly to customer complaints or issues, thus preserving positive atmosphere in the cafe.
- Collaborated with team members during busy periods to maintain smooth service flow.
- Ensured equipment was properly maintained resulting in fewer breakdowns.
- Maintained high standards of coffee preparation, resulting in consistently excellent reviews.
- Handled cash transactions accurately whilst ensuring speedy service during peak hours.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Bartender
No. 10 Ashley cross
Poole, Dorset
05.2023 - 04.2024
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Thoroughly cleaned bar areas, delivering positive first impressions to customers and maintaining impeccable hygiene standards.
M&S seasonal sales assistant(food hall)
Marks and Spencer’s
Bournemouth, Dorset
09.2023 - 01.2024
- Delivered friendly customer service in high-paced retail environment.
- Confidently approached customers on shop floor, offering assistance to locate items and resolve product queries.
- Rotated stock and checked sell by dates to minimise wastage.
- Repositioned shelves and display to showcase fast-selling product.
- Verified ID for prohibited products such as alcohol and tobacco products.
- Helped meet business needs by working extra shifts.
- Completed opening and closing procedures each day.
- Processed cash, card and gift card payments on range of products.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Waiter
KeyWest ( Bournemouth pier )
Bournemouth, Dorset
03.2023 - 05.2023
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Holiday club sports coach
Teamtheme
Bournemouth, Dorset
08.2021 - 02.2022
- Delivered small group activity sessions to work on specific skills such as listening and teamwork.
- Planned, monitored and supervised high-quality coaching activities, such as football, tennis and basketball activities, tailored to individuals aged 7-12.
- Effectively dealt with immediate issues, such as behaviour and emotional issues, informing lead coach of situations.
Education
Btec level 3 Extended Diploma - Sports Science
Brockenhurst College
Brockenhurst, HampshireGCSEs - 9 Core & foundation subjects
St Edward’s RC & CofE School
Poole, DorsetSkills
- Taking and giving instruction
- Time management
- Interpersonal skills - talking and helping customers
- Good level of numeracy
- Organisational skills
- Positive attitude
- Problem solving
- Able to work under pressure
- Adaptability to different customers
- Cash handling
- Customer Service
- Product knowledge
- Refund and exchange processing
- Stock management
Timeline
Customer sales assistant
John Lewis & Partners
08.2025 - 10.2025
Cafe server and barista
John Lewis
11.2024 - 03.2025
M&S seasonal sales assistant(food hall)
Marks and Spencer’s
09.2023 - 01.2024
Bartender
No. 10 Ashley cross
05.2023 - 04.2024
Waiter
KeyWest ( Bournemouth pier )
03.2023 - 05.2023
Holiday club sports coach
Teamtheme
08.2021 - 02.2022
GCSEs - 9 Core & foundation subjects
St Edward’s RC & CofE School
Btec level 3 Extended Diploma - Sports Science
Brockenhurst College